Triage Associate Jobs in Post Falls, ID (NOW HIRING)

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington's leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services.

NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position.

Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training with a goal to retain rural youth. For providers, this means you will be surrounded by a well-trained support team so you can focus on treating your patients.

Loan Repayment Opportunities

NEW Health is a non-profit, federally qualified health center (FQHC). NEW Health is a member of the National Health Service Corps (NHSC) scholarships and loan repayment program. We are an NHSC-approved site with a Primary Care HPSA Score of 17, a Dental HPSA Score of 20, and a Mental Health HPSA Score of 20. Additionally, NEW Health licensed health professionals are eligible to apply for the Washington State Health Professional Loan Repayment Program.

Benefits with You and Your Family in Mind

• Three weeks of paid time off plus nine paid holidays
• Medical and Vision insurance for you and your family is 100% paid for by NEW Health
• Health Savings Account and Flexible Spending Account options
• Free Life Flight membership for your family
• 401(k) plan with matching contribution
• Continuing Professional Education, license, and tuition reimbursement opportunities

The above list is not inclusive of all full-time employee benefits and is dependent upon eligibility criteria.

Purpose of Job:

Improve the overall health of the communities we serve by assessing patients' conditions via telephone or upon arrival and prioritizing their care based on the severity of their symptoms and ensuring they receive timely and appropriate medical attention.

Essential Duties and Responsibilities:

• Participates actively in patient care activities within the clinical area including but not limited to: telephone triage, medication refills, coordinating referral activity when clinical information is necessary (such as preauthorization's), and returning phone messages.
• Utilizes triage resources consistently and works with provider staff on obtaining clinical information from patients or parents during the call that helps the provider ascertain an appropriate plan of action.
• Serves as a clinical resource to the medical assistant staff if there are questions or concerns regarding the care or treatment of a patient in the office (including rapid responses, vaccine or medication validation, and any other clinically related practice that may benefit from the expertise of a licensed registered nurse [RN])
• Assists with auditing of medical assistants' charts to ensure accuracy and completeness.
• Actively participates in the development of education tools to better educate patients and staff on the aspects of triage, including education, patient newsletters, and staff meetings.
• Notifies physician staff in a timely manner, as appropriate, regarding unusual or unexpected events/problems requiring direct physician consultation or intervention.
• Maintains current Title X Program knowledge and monitors program success.
• Assist with developing and maintaining procedures and workflows related to the Title X Program.
• Collaborates with providers and staff to promote awareness and ensure Title X requirements are met.
• Maintains confidentiality of patient information as specifically outlined in the Employee Handbook.
• Other Duties as assigned
• Travel may be required.

Education/Experience : An associate's or bachelor's degree in nursing is required. A registered Nurse License in Washington State is required, current CPR certification or completion within six months of hire, and 1 to 3 years experience related to the duties and responsibilities specified is preferred.

Skills : Strong clinical assessment skills required. Excellent verbal and written communication skills required

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear, and sit. The employee is occasionally required to move around the facility; use hands to finger, handle, or feel; reach with hands and arms; climb, balance, stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.