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Transit Customer Service Representative Jobs in Addison, IL

Copart, Inc.

Customer Service Representative

Chicago, IL · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

Nailor Industries

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

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Showing results 21-40

All JobsTransit Customer Service Representative JobsTransit Customer Service Representative Jobs in Addison, IL

Transit Customer Service Representative information

See Addison, IL salary details

$9

$18

$26

How much do transit customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for transit customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What is a transit customer service representative?

Transit Customer Service Representatives are professionals who assist passengers with information, ticketing, and resolving issues related to public transportation services. They handle inquiries about routes, schedules, fares, and lost items, ensuring a positive experience for riders. Their role may involve working at transit stations, over the phone, or online, and they often address customer complaints or concerns promptly and courteously. Excellent communication and problem-solving skills are essential for this position.

What skills and qualifications are needed to be a transit customer service representative?

To thrive as a Transit Customer Service Representative, you need strong communication skills, knowledge of transit systems, and typically a high school diploma or equivalent. Familiarity with fare collection systems, scheduling software, and customer relationship management (CRM) tools is often required. Patience, problem-solving abilities, and a calm demeanor under pressure are crucial soft skills for effectively assisting diverse passengers. These skills ensure efficient service, enhance rider satisfaction, and help maintain a positive image for the transit system.

What challenges do transit customer service representatives face and how are they addressed?

Transit Customer Service Representatives often encounter challenges such as managing high volumes of customer inquiries during peak hours, addressing complaints about delays or service disruptions, and assisting passengers with accessibility needs. To handle these challenges, representatives receive thorough training in conflict resolution, effective communication, and up-to-date transit policies. They also work closely with operations and dispatch teams to provide accurate, real-time information and ensure passenger safety and satisfaction.

What is the difference between Transit Customer Service Representative vs Bus Driver?

FeatureTransit Customer Service RepresentativeBus Driver
Required CredentialsHigh school diploma, customer service skillsCommercial driver's license (CDL), driving record
Work EnvironmentCustomer service centers, stations, on transit vehiclesOn the road, operating buses, transit routes
Employer & Industry UsageTransit agencies, public transportation systemsTransit agencies, public transportation systems
Common Search & ComparisonCustomer interaction, ticketing, schedulingDriving, safety, route management

The main difference is that Transit Customer Service Representatives focus on assisting passengers, handling inquiries, and managing ticketing at stations or on transit vehicles. Bus Drivers operate the vehicles, ensuring safe transportation along designated routes. Both roles are essential in public transit, but they require different skills and credentials.

How to get hired as a transit customer service representative?

To get hired as a transit customer service representative, applicants typically need a high school diploma or equivalent, good communication skills, and customer service experience. Many transit agencies require passing a background check and may prefer familiarity with fare systems or ticketing software. Applying through the transit agency’s official website or job portals and preparing for interviews are key steps in the hiring process.

What cities near Addison, IL are hiring for Transit Customer Service Representative jobs?

Cities near Addison, IL with the most Transit Customer Service Representative job openings:

Transit Customer Service Representative jobs near you

Customer Service Representative

Northbrook, IL

Sila Services
Personal Services • 1 - 5K employees
Learn more about Sila Servicesexternal

$25 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Answer inbound customer calls for residential HVAC, plumbing, and electrical services.

  • Schedule service appointments using ServiceTitan and maintain accurate customer records.

  • Provide exceptional customer service by resolving questions and concerns, and supporting the creation of an outstanding customer experience.

Sila Services rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative (CSR)

AA Service Co.

Be the friendly voice that keeps our customers comfortable.

At AA Service Co., our Customer Service Representatives are often the first impression customers have of our company. We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and knows how to turn every call into an outstanding customer experience.

If you have home services experience and know your way around ServiceTitan, we'd love to meet you!

What You'll Do
  • Answer inbound customer calls for residential HVAC, plumbing, and electrical services
  • Schedule service appointments using ServiceTitan
  • Provide exceptional customer service while resolving customer questions and concerns
  • Communicate clearly and professionally with customers, technicians, and office staff
  • Maintain accurate customer records and detailed job notes
  • Prioritize emergency calls and schedule technicians efficiently
  • Promote maintenance memberships and additional services when appropriate
  • Support the team by helping create an outstanding customer experience from the first call to the completed job
What We're Looking For
  • Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
  • Working knowledge of residential HVAC, plumbing, and electrical terminology
  • Experience using ServiceTitan for scheduling, call booking, and customer management
  • Excellent verbal and written communication skills
  • Strong customer service and problem-solving abilities
  • Ability to multitask and stay organized in a fast-paced environment
  • Ability to remain calm, professional, and empathetic while handling customer concerns
  • Positive attitude and team-first mentality
  • Strong sense of accountability and ownership
  • Dependable attendance and punctuality
  • Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services
What You'll Get
  • $25–$27 per hour based on experience
  • Full-time, year-round position
  • Medical, dental, and vision benefits
  • Paid Time Off and paid holidays
  • 401(k) with company match
  • Ongoing training and career growth opportunities
  • Supportive team environment with opportunities to advance
Why AA Service Co.?

We're more than just a home services company—we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.

Apply today and become part of the AA Service Co. team!

 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What Sila Services employees say

Benefits

Hours and flexibility

Workplace

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