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Transcom Jobs in Cresskill, NJ (NOW HIRING)

Monitor all Traffic gathering data assets (i.e. 511 Traffic Information websites, public agency sources (Transcom, Port Authority, NYDOT), Traffic camera imagery, Public agency/police scanner ...

Monitor all Traffic gathering data assets (i.e. 511 Traffic Information websites, public agency sources (Transcom, Port Authority, NYDOT), Traffic camera imagery, Public agency/police scanner ...

Monitor all Traffic gathering data assets (i.e. 511 Traffic Information websites, public agency sources (Transcom, Port Authority, NYDOT), Traffic camera imagery, Public agency/police scanner ...

Transcom information

See Cresskill, NJ salary details

$12.1K

$83.3K

$151.3K

How much do transcom jobs pay per year?

As of Aug 6, 2026, the average yearly pay for transcom in Cresskill, NJ is $83,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $110,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Transcom position, and why are they important?

To thrive in a Transcom role, strong communication skills, problem-solving abilities, and proficiency in customer service are essential, often requiring a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and multi-channel support tools is highly valued, along with any customer service certifications. Outstanding patience, adaptability, and a positive attitude help team members excel in high-volume, client-focused environments. These skills ensure efficient resolution of customer inquiries, satisfaction, and support for organizational service standards.

Is Transcom a good company to work for?

Transcom is a global customer experience company that offers roles in customer service and technical support. Employees often work in call center environments, with opportunities for remote work and skill development. The company's reputation varies by location and role, so researching specific office reviews can provide more insight.

What is a Transcom?

A Transcom job typically refers to a position at Transcom, a global company specializing in customer service, technical support, and sales solutions. Employees work in roles such as customer service representatives, tech support agents, and back-office support. These jobs can be remote or office-based and often require strong communication skills, problem-solving abilities, and a customer-focused mindset. Transcom provides training and career growth opportunities, making it a good option for those looking to build experience in the customer service industry.

What does a typical day look like for someone working at Transcom?

A typical day at Transcom involves handling customer inquiries via phone, email, or live chat, resolving issues efficiently while maintaining a high level of professionalism. Team members often collaborate closely with peers and supervisors to troubleshoot complex problems and stay updated on new procedures or products. The role involves using specialized software to track cases and communicate with customers, as well as participating in ongoing training and team meetings. The dynamic, supportive work environment encourages continuous learning and personal growth, making it a great fit for motivated individuals who enjoy helping others.

Infographic showing various Transcom job openings in Cresskill, NJ as of July 2026, with employment types broken down into 82% Full Time, 12% Part Time, and 6% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $83,257 per year, or $40 per hour.

Transportation Analyst - Traffic Operations

WSP

Jersey City, NJ • On-site

$28.04/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago


WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

17th of 72 rated business consultants


Job description


WSP is currently initiating a search for a Transportation Analyst!
This role will sit out of our Jersey City, NJ office.
The Transportation Analyst will provide support for traffic operation services for the Transportation Management Center (PA-TMC) for the Port Authority New York-New Jersey (PANYNJ) for their respective shift that is staffed 24 hours per day, 7 days per week.
Job Duties
  • Monitor, learn to evaluate, and disseminate information concerning emergency and non-emergency traffic conditions and incidents. Provides information to supervisor in order to assess congestion levels and incident condition severity.
  • Assist with the necessary coordination with other transportation agencies such as, NYCDOT, NYSDOT, MTA, NJDOT, NJ Turnpike, NJ Transit, NJ State Police, TRANSCOM, State and local police, fire/rescue, and media during day-to-day operations, as well as during major events due transportation incidents, special events, emergencies and construction projects. This can be done via phone, email and/or two-way radio monitoring.
  • Actively monitors video displays to maintain situational awareness.
  • Monitors planned special events.
  • Operate and monitor intelligent transportation systems equipment such as closed circuit television (CCTV) and vehicle detection systems (VDS)
  • Monitors real time traffic data, documents traffic flow conditions and communicates this to PA Staff and other transportation agencies as needed
  • Generate the following based on the severity of the incident: Entries into Transcom's T-Rex platform that feeds 511 in NY and NJ, Everbridge/PA Alerts, U.O.C. Notifications, Daily Monitoring Reports, Incident Tracking Forms and real time entries into 3rd party mapping apps including Waze and TomTom.
  • Ensures transfer of information to subsequent shift personnel is complete and accurate.
  • Notifies PA personnel according to established procedures.
  • Checks the operation of equipment at the start of a shift, noting any malfunctions and requests for repairs.
  • Notifies appropriate Port Authority department of any computer system related problems.
  • Monitors and assists co-workers to ensure accuracy and timeliness of information.
  • Properly operates and utilizes equipment required to perform assigned duties.

Qualifications
  • The Transportation Analyst must have a background in traffic operations, including prior traffic operations/transportation related field experience.
  • 3+ years of relevant experience
  • Desirable experience should include past coordination with operations staff, technicians, engineers, and/or law enforcement on work assignments.
  • Candidates must take the following courses within 180 days of hiring. Certified International Municipal Signal Association (IMSA) Transportation Center System Specialist Level II and Incident Command System (ICS 100 and ICS 200).
  • High School Diploma or GED.
  • Ability to read, write, and understands English.

WSP Benefits:
WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation:
Expected Pay: $28.04/hr
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.
#LI-MC1
About Us
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

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