Tram Operations Manager Jobs in Alaska (NOW HIRING)

Can you handle the rush of mountain adrenaline while keeping others safe? Are you a team player with a passion for winter adventure? If you take pride in your craft and want to be part of a fun and dynamic Patrol team, then Alyeska Resort is for you! 

We’re looking for Ski Patrol – Level 2 professionals to join our team in Girdwood, Alaska. 
 
What You’ll Do 
 
As a Ski Patrol – Level 2, you will play a vital role in providing a safe environment for guests to recreate on the mountain. Whether it’s ensuring that trails are safe or enforcing rules while patrolling assigned areas, the members of this team are big contributors to our daily operations.  
 
Your responsibilities will include: 

• Performs all duties and meets all operational expectations of a Ski Patrol Level I employee.  

• Independently performs routine opening, operating, emergency response, and closing assignments.  

• Demonstrates detailed knowledge of Alyeska’s in-area and outer-area terrain, patrol facilities, chairlifts and tram, lift evacuation plans, emergency access routes, and mountain geography.  

• Performs and teaches established sweep procedures for main-area and outer-area terrain.  

• Assists the closing supervisor with closing duties and understands how to document and pass along operational information for the following day.  

• Performs Dispatch duties independently and demonstrates proficiency with radio communications, phone notifications, event logging, incident documentation, avalanche and missing-person procedures, and Smartmountain.  

• Performs Aid Room duties independently, including patient-care transfers, documentation, equipment restocking, and returning medical supplies and equipment to service.  

• Supervises designated work-run assignments and setup projects, including coordinating personnel, identifying incomplete or improperly installed safety materials, and ensuring assigned work is completed correctly.  

• Serves as a committee chair, assistant chair, or active committee leader and supports committee projects, training, succession planning, and documentation.  

• Serves as an approved instructor in at least two patrol disciplines and provides training during annual refreshers, committee training, or on-the-job instruction.  

• Mentors less-experienced patrollers and provides constructive feedback regarding patrol skills, operational performance, and professional development.  

• Demonstrates advanced avalanche rescue competency, including multiple or complex burial searches, RECCO operations, and functioning as a Hasty Team Leader when qualified.  

• May serve as a Lift Evacuation Team Leader for assigned zones and coordinates ground teams, guest communication, belay systems, and communication with Dispatch.  

• Performs qualified tower-climbing, roll-cab belay, tram evacuation, and other lift evacuation duties after completing the applicable Level II sign-offs.  

• Performs rope rescue duties consistent with the employee’s completed Level II technical rescue qualifications.  

• Conducts incident investigations consistent with completed Phase I through Phase III qualifications and assists with jump-feature measurements and documentation when qualified.  

 What We Offer 
✅ Starting Wage: From $24 per hour 
✅ Employee Housing for a small fee live and play where you work 
✅ Flexible work schedules 
✅ Paid time off & holidays 
✅ Free Mountain Pass for employees and qualified dependents 
✅ Employee discounts on resort lodging, dining, and spa services 
✅ Medical, Dental, and Vision Insurance  
✅ 401(k) 

What We Need 

• Meets all qualifications and competency requirements of Ski Patrol Level I.  

• Possesses a current Outdoor Emergency Care certification or Alaska EMT-1 certification or higher.  

• Possesses a current CPR Basic Life Support certification appropriate for the employee’s medical certification.  

• Possesses an Avalanche Professional Level 1 (Pro 1) Certification. 

• Has a minimum of three seasons of ski patrol experience. 

• Possesses a current certificate of completion for ICS-100 or higher.  

• Demonstrates detailed knowledge of the Alaska Skier Safety Act, Skier Safety Code, Alyeska safety-enforcement procedures, and applicable reporting requirements.  

• Demonstrates proficiency in Dispatch, Aid Room operations, avalanche and missing-person management, mountain geography, outer-area sweeps, work-run leadership, safety enforcement, and Smart mountain.  

• Demonstrates the advanced skiing ability, control, judgment, and physical fitness necessary to safely perform patrol duties throughout Alyeska’s terrain in variable snow, weather, and visibility conditions, including closed terrain when assessing conditions, preparing terrain for opening, or performing avalanche mitigation.  

• Demonstrates advanced toboggan-handling skills in steep and technical terrain, including both in the handles and in tail-rope positions.  

• Completes the required Level II lift evacuation, tower climbing, rope rescue, incident investigation, snowmachine, and Snow Safety qualifications.  

• Maintains qualification as an approved Alyeska instructor in at least two patrol disciplines.  

• Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, night operations, and extended shifts when necessary.  

• Ability to work outdoors in severe and rapidly deteriorating weather, snow, darkness, and variable mountain conditions.  

• Advancement to Ski Patrol Level II requires successful completion of all Patroller II Checklist sign-offs and approval through the established performance review, peer review, and final management review process. 
   

What to Expect 

Be on alert and at times, on your feet for long periods, including nights, weekends, & holidays. 
Work in a fast-paced, high-energy resort environment. 
Adapt to seasonal changes around the resort and special events. 

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Demonstrate strong skiing and toboggan handling skills 

• Ability to lift/carry and ski with minimum load of 75 pounds 

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

• Ability to assist with patient handling, assessment, and transportation over steep, variable, and ice or snow-covered terrain. 

 Work Environment: While performing the duties of this job, the employee is regularly exposed to high, precarious places and inclement weather conditions.  

  
About Alyeska Resort 

Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure! 

If you’re ready to bring your passion to Alyeska Resort, apply today and begin your adventure in the heart of Alaska! 

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.