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Trainee Math Question Writer Jobs in Peoria, IL (NOW HIRING)

Illinois Mutual

Policy Service Rep Trainee

Peoria, IL · On-site

$33K - $34K/yr

... written correspondence, processing basic customer requests, developing knowledge and skill base ... mathematical skills. Bilingual skills preferred (Spanish). Required competencies include ...

Auto-Owners Insurance

Auto Claims Representative

Peoria, IL · On-site

$50K - $88K/yr

Claims Trainee A career at Auto-Owners is challenging and rewarding. Our group of caring associates ... Ability to write reports and compose correspondence * Ability to resolve complex issues * Ability ...

Munich RE

Inspector Trainee - Bloomington, IL

Peoria, IL · On-site

Bachelor's Degree or higher in Engineering, Technology, Science, or Mathematics from an accredited ... Communicates effectively (both verbally and written) * Problem solving skills * Computer technology ...

Munich Re

Inspector Trainee - Bloomington, IL

Peoria, IL · On-site

Bachelor's Degree or higher in Engineering, Technology, Science, or Mathematics from an accredited ... Communicates effectively (both verbally and written) * Problem solving skills * Computer technology ...

Auto-Owners Insurance

Auto Claims Representative

Peoria, IL · On-site

$50K - $88K/yr

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join ... Ability to write reports and compose correspondence * Ability to resolve complex issues * Ability ...

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Policy Service Rep Trainee

Illinois Mutual

Peoria, IL • On-site

$33K - $34K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Policy Service Representative Trainee

The Service Representative Trainee provides customer service through phone calls and incoming requests from our policyowners, agents or other customers under direct supervision. This position reports to the Call Center Supervisor.

At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member's contributions:

  • Be honest, reliable and respectful
  • Think of other first
  • Work together to create results
  • Stand out with personal, caring service

Primary responsibilities include managing large amounts of phone calls in a call center environment, answering customer inquiries by phone, email or written correspondence, processing basic customer requests, developing knowledge and skill base, providing accurate information, identifying and assessing customers' needs, acquiring basic knowledge of all policy types, properly escalating difficult or complex service situations, meeting service level agreements, quality and quantity goals, attending and participating in team and department meetings, and assisting other team members as needed.

Anticipated salary is $33,000 - $34,000. Benefits include a compressed 4 1/2-day work week, no monthly premium cost for employee medical, life and disability insurance coverage, paid time-off accrual, competitive 401(k) plan, discounted on-site employee cafeteria, on-site exercise facility, tuition reimbursement and training incentives, and access to voluntary dental and vision insurance coverage.

Qualifications include an associate's degree, one year of customer service experience, clear communication skills, ability to prioritize and meet deadlines, maintain confidentiality, learn systems processes quickly, multi-task, work successfully in a team environment, proficiency in Microsoft Office Programs, and strong mathematical skills. Bilingual skills preferred (Spanish).

Required competencies include accountability, continuous learning, customer focus, integrity, organizational awareness, and teamwork.

This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs. Illinois Mutual is an equal opportunity employer.

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