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Repair Coordinator @ Lanham, MD - Onsite

Repair Coordinator @ Lanham, MD - Onsite

Infobahn SoftWorld Inc

Lanham, MD • On-site

$19.75 - $25/hr

Contractor

Posted yesterday

Job description

Title: Repair Coordinator

Location: 10105 SENATE DRIVE, Lanham, MD - 20706

Duration: Up to 2 years

Schedule: 8:30 AM – 5:00 PM (possible overtime)

This is NOT a warehouse position.

The Federal Technical Center (FTC) serves as the premier subscriber depot, delivering unparalleled service to the U.S. Federal Government Market Division customer base.

Position Summary

The Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily 2-way radio communication devices.

This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system.

The ideal candidate is: Goal-oriented, Self-motivated, Detail-focused, Professional in demeanor and communication

Key Responsibilities

  • Receive, unpack, and validate customer devices in the system
  • Engage with customers regarding equipment status and processing
  • Perform accurate data entry of device and customer information
  • Handle customer assets with care and professionalism
  • Collaborate with FTC Service & Sales Teams and direct customer contacts
  • Meet ISO9001 and internal service level objectives
  • Interface assertively and positively with FTC personnel
  • Maintain accountability for workflow and results
  • Use FTC’s Oracle-based Service Operating System
  • Adhere to company policies and service cycle targets
  • Demonstrate flexibility and positivity during peak periods (overtime may be required)

Required Qualifications & Skills

  • Typing speed of at least 30 WPM
  • Excellent written and verbal communication
  • Strong organizational and multitasking skills
  • Ability to address service-level challenges across all FTC personnel
  • Experience in fast-paced environments with time-sensitive goals
  • Proficiency in Google Suite and Microsoft Excel
  • Willingness and ability to learn new systems quickly
  • Accountability and self-motivation
  • Effective problem-solving skills
  • Ability to lift boxes up to 35 lbs
  • Initiative and sound decision-making with minimal supervision
  • Team player and self-sufficient contributor
  • Strong work ethic and professional demeanor

Main Responsibilities

  • Proficiency in Google Suite and Microsoft Excel
  • Typing speed of at least 30 WPM
  • Ability to lift up to 35 lbs
  • Strong written and verbal communication skills
  • Organizational skills and multitasking ability
  • Customer service experience
  • Team collaboration
  • Answering and filtering incoming calls
  • Ability to work in a fast-paced environment under time constraints
  • Learn and use FTC Service Operating Systems (Oracle, Excel, Salesforce, Dialpad)
  • Follow detailed work instructions
  • Accountability and reliability
  • Positive attitude under pressure
  • Individual contributor and team player
  • Decision-making with minimal supervision over time
  • Strong work ethic and problem-solving skills

Key Contributions (First 90–120 Days)

Become fully proficient in using internal platforms

Transition from trainee to self-sufficient agent

Deliver consistent, high-quality performance and reliability

Software Proficiency

Oracle

Excel

Salesforce

Dialpad

Infobahn Softworld logo

About Infobahn Softworld

Sourced by ZipRecruiter

Formed in 1996, Infobahn Softworld is a leading Technology and Professional Services Company. For many years we have successfully served the technology needs of several customers from diverse industries and locations throughout North America. Infobahn Softworld has a reputation for addressing its clients’ complex challenges with business understanding and innovative technical solutions. Infobahn specializes in full lifecycle project efforts conducted in strategic partnership with some of the world’s most prominent companies.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

San Jose, CA, US

Year founded

1996

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