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Track Support Engineer Jobs (NOW HIRING)

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

... Support Engineer to serve as the technical front line for their customer base, blending customer ... Track record of translating customer feedback into product improvements Company : Blitzy is a ...

Thorn

Support Engineer

$83K - $115K/yr

As a Support Engineer, you'll provide deep technical guidance and reliable support to ensure a top ... Use support tooling such as ticketing systems, Slack, Zoom, and email to track requests, document ...

Thorn

Support Engineer

$83K/yr

As a Support Engineer, you'll provide deep technical guidance and reliable support to ensure a top ... Use support tooling such as ticketing systems, Slack, Zoom, and email to track requests, document ...

Jobless

Role Summary As an Early Career / New Grad Customer Support Engineer at Nexthop AI, you will be on ... Track support metrics, participate in post‑incident reviews, and proactively suggest process ...

Wave Welcome

Cloud Support Engineer

Clinton, MD · On-site

... Track technical issues through resolution, within agreed time limits. • Talk clients through a ... Engineer, Technical Support Engineer, IT Help Desk Technician, or similar role. • Hands-on ...

Tech9

Yardi Support Engineer

Draper, UT · On-site

The **Support Engineering Lead** at Outcode Software plays a critical leadership role in bridging ... track record of leadership.* **Deep expertise in Yardi Voyager:** At least 3 years in a support ...

Outcode Software

Yardi Support Engineer

Draper, UT

The Support Engineering Lead at Outcode Software plays a critical leadership role in bridging the ... track record of leadership. * Deep expertise in Yardi Voyager: At least 3 years in a support ...

ClearCompanies

$30K - $90K/yr

Track, route and redirect problems to correct resources * Update customer data and produce activity ... Position TitleLevel One Support Engineer * StatusFull Time * Location1145 E 800 S #190, Orem, Utah ...

Sony Electronics

Sales Support Engineer

$63K - $84K/yr

The Sales Support Engineer serves as the primary technical resource supporting Sony Professional ... Consistent track record of exceeding company expectations and delivering exceptional technical ...

Innomotics LLC

Manufacturing Support Engineer

Norwood, OH · On-site

$63K - $117K/yr

Track, prioritize, and communicate open manufacturing issues. * Troubleshoot production challenges ... Support continuous improvement and engineering change initiatives. Your profile.Required ...

ClearCompanies

Level One Support Engineer

Orem, UT · On-site

$30K - $90K/yr

Track, route and redirect problems to correct resources * Update customer data and produce activity ... Position TitleLevel One Support Engineer * StatusFull Time * Location1145 E 800 S #190, Orem, Utah ...

Staffmark

Field Support Engineer

Arlington, VA · On-site

$70K - $90K/yr

Field Support Engineer Now hiring Field Support Engineer Location Arlington, TX Salary: $70,000.00 ... With more than half a century of experience and a track record of putting hundreds of thousands of ...

Staffmark

Field Support Engineer

Arlington, VA · On-site

$70K - $90K/yr

Field Support Engineer Now hiring Field Support Engineer Location Arlington, TX Salary: $70,000.00 ... With more than half a century of experience and a track record of putting hundreds of thousands of ...

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How much do track support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for track support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

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Infographic showing various Track Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Developer Support Engineer

Cambridge, MA • On-site

Blitzy
See more jobs at Blitzyexternal

$152K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle. They are seeking a Developer Support Engineer to serve as the technical front line for their customer base, blending customer-facing technical work with hands-on debugging and engineering to drive impact on customer outcomes.
Responsibilities:
• You act as the trusted technical contact for Enterprise and Pro users, earning their confidence through expert problem-solving
• You diagnose customer-reported issues efficiently by analyzing logs, traces, execution output, agent behavior, and integrations
• You reproduce issues systematically to isolate root causes and deliver clear paths to resolution
• You submit high-quality engineering tickets with thorough context—or implement fixes directly when appropriate
• You own escalations end-to-end, maintaining clear communication and driving issues to resolution
• You identify patterns across support cases that reveal opportunities for product improvements
• You become fluent in how Blitzy’s agent-driven system works, enabling faster diagnosis over time
• You represent the voice of the customer in Engineering and Product discussions
• You produce clear documentation, workarounds, and recommended practices that prevent future issues
• You help establish the standards and processes that will scale our support function
• Primary technical contact for Enterprise and Pro users
• Investigation and diagnosis of platform issues
• End-to-end ownership of escalations
• Creation of workarounds and recommended practices
• Log analysis, trace analysis, and debugging
• Issue reproduction in local and staging environments
• Root cause identification across distributed systems
• Code-level debugging when needed
• Submission of detailed engineering tickets
• Direct implementation of fixes when appropriate
• Collaboration on reliability improvements and agent behavior tuning
• Representation of customer needs in product discussions
• Documentation creation and maintenance
• Pattern identification for proactive improvements
• Foundation-setting for support engineering as we scale
• Knowledge base development
Qualifications:
Required:
• 2–5 years of experience in software engineering, technical support, platform support, or a debugging-heavy technical role
• Strong problem-solving skills with ability to analyze logs, traces, stack traces, APIs, and distributed systems behavior
• Comfortable reading and modifying code (Python or TypeScript strongly preferred)
• Excellent communication skills with both technical and non-technical audiences
• Ability to remain calm under pressure during escalations or complex customer situations
• Curiosity and resourcefulness in learning complex systems
• Excitement about onsite collaboration with engineering and product teams
Preferred:
• Experience supporting developer tools, APIs, SDKs, or enterprise software platforms
• Familiarity with cloud infrastructure, containers, CI/CD, or modern DevOps tooling
• Experience with AI/ML systems or model-driven automation
• Contributions to open-source projects or internal tooling
• Background in customer-facing engineering roles
• Track record of translating customer feedback into product improvements
Company:
Blitzy is a Generative AI software platform that aims to automate custom software development. Founded in 2023, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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