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Tow Manager Jobs in Reno, NV (NOW HIRING)

FirstLine Road Solutions

Driver - CA - Light Duty

Truckee, CA · On-site

$21.25 - $29/hr

Tow destination * Number of passengers * Perform roadside services including: * Vehicle towing ... Time management and organizational skills. * Ability to work independently. * Problem-solving under ...

FirstLine Road Solutions

Driver - CA - Light Duty

Truckee, CA · On-site

$21.25 - $29/hr

Tow destination * Number of passengers * Perform roadside services including: * Vehicle towing ... Time management and organizational skills. * Ability to work independently. * Problem-solving under ...

MILNE ROAD SERVICES LLC

Yard Attendant

Sparks, NV · On-site

$18/hr

Auction Preparation, Customer Service, Facility Maintenance & Cleaning, Tool & Tow Equipment Maintenance/Forklift, Vehicle Storage Management, Security and office backup. The success of this position ...

Carvana

Lot Assistant - ADESA Reno

Reno, NV

$15 - $18/hr

Property Management: Handle the removal of personal property from vehicles. * Operational Flow ... Able to safely drive a variety of vehicle makes, models, and sizes, including tow trucks, forklifts ...

Carvana

Lot Assistant - ADESA Reno

Reno, NV · On-site

$15 - $18/hr

Property Management: Handle the removal of personal property from vehicles. * Operational Flow ... Able to safely drive a variety of vehicle makes, models, and sizes, including tow trucks, forklifts ...

ADESA

Lot Assistant - ADESA Reno

Reno, NV

$15 - $18/hr

Property Management: Handle the removal of personal property from vehicles. * Operational Flow ... Able to safely drive a variety of vehicle makes, models, and sizes, including tow trucks, forklifts ...

Carvana

Lot Assistant - ADESA Reno

Reno, NV · On-site

$15 - $18/hr

Property Management: Handle the removal of personal property from vehicles. * Operational Flow ... Able to safely drive a variety of vehicle makes, models, and sizes, including tow trucks, forklifts ...

FirstLine Road Solutions

Yard Attendant

Sparks, NV · On-site

$18/hr

Auction Preparation, Customer Service, Facility Maintenance & Cleaning, Tool & Tow Equipment Maintenance/Forklift, Vehicle Storage Management, Security and office backup. The success of this position ...

Milne Road Solutions

Yard Attendant

Sparks, NV · On-site

$18/hr

Auction Preparation, Customer Service, Facility Maintenance & Cleaning, Tool & Tow Equipment Maintenance/Forklift, Vehicle Storage Management, Security and office backup. The success of this position ...

RV Country Nevada LLC

BDC Representative

Sparks, NV · On-site

$50K - $80K/yr

... tow vehicle) * Schedule and confirm appointments * Prepare customers before arrival so they know what to expect * Follow up with unscheduled prospects * Document all activity in the CRM * Coordinate ...

RV Country

BDC Representative

Sparks, NV · On-site

$50K - $80K/yr

... tow vehicle) * Schedule and confirm appointments * Prepare customers before arrival so they know what to expect * Follow up with unscheduled prospects * Document all activity in the CRM * Coordinate ...

RV Country

BDC Representative

Sparks, NV · On-site

$50K - $80K/yr

... tow vehicle) * Schedule and confirm appointments * Prepare customers before arrival so they know what to expect * Follow up with unscheduled prospects * Document all activity in the CRM * Coordinate ...

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All JobsTow JobsTow Manager JobsTow Manager Jobs in Reno, NV

Tow Manager information

What is a tow manager?

Tow Managers are professionals responsible for overseeing towing operations, typically within a towing company or roadside assistance service. Their duties include managing tow truck drivers, dispatching vehicles, coordinating with customers, ensuring compliance with local regulations, and maintaining equipment. They play a key role in ensuring safe, timely, and efficient towing services. Tow Managers also handle administrative tasks such as scheduling, billing, and staff training to ensure smooth daily operations.

What is the difference between Tow Manager vs Tow Truck Operator?

AspectTow ManagerTow Truck Operator
CredentialsMay require management or supervisory certifications, CDL often preferredDriver's license, CDL often required
Work EnvironmentOffice-based planning, coordination, and supervision; occasional on-site visitsOn-road towing, vehicle recovery, and roadside assistance
Employer & Industry UsageUsed by towing companies, fleet services, and roadside assistance firmsEmployed directly by towing companies, roadside services, or as independent operators

In summary, Tow Managers oversee towing operations, coordinate staff, and handle administrative tasks, often requiring management certifications. Tow Truck Operators focus on physically towing vehicles, driving tow trucks, and performing roadside assistance. Both roles are essential in the towing industry but differ mainly in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as a tow manager?

To thrive as a Tow Manager, you need a solid understanding of towing operations, fleet management, and relevant transportation regulations, typically supported by experience in the towing industry and a valid driver's license. Familiarity with dispatch software, GPS tracking systems, and DOT compliance tools is essential. Strong leadership, problem-solving, and communication skills help effectively manage teams and resolve customer issues. These skills and qualities are vital for ensuring safe, efficient operations and high customer satisfaction in a demanding environment.

What are some common challenges a tow manager faces when coordinating incident responses and how can they be addressed?

Tow Managers often encounter challenges such as unpredictable emergency calls, coordinating multiple tow operators, and ensuring timely responses, especially during peak hours or adverse weather conditions. Effective communication, strong organizational skills, and up-to-date knowledge of local regulations are essential to overcome these hurdles. Implementing efficient dispatch systems and fostering a collaborative environment with drivers and law enforcement can greatly improve operational efficiency and incident resolution.
What are popular job titles related to Tow Manager jobs in Reno, NV? For Tow Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Tow Manager jobs in Reno, NV look for? The top searched job categories for Tow Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Tow Manager jobs? Cities near Reno, NV with the most Tow Manager job openings:
Tow Manager jobs near you
Infographic showing various Tow Manager job openings in Reno, NV as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Contract, and 1% Nights. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Driver - CA - Light Duty

FirstLine Road Solutions

Truckee, CA • On-site

$21.25 - $29/hr

Full-time

Posted 23 days ago

Job description

Job Type
Full-time
Description
AAA Roadside Assistance
  • Respond promptly to dispatched AAA roadside assistance calls.
  • Contact members prior to arrival to verify:
    • Exact vehicle location
    • Vehicle concern
    • Tow destination
    • Number of passengers
  • Perform roadside services including:
    • Vehicle towing
    • Jump starts
    • Flat tire changes
    • Fuel delivery
    • Vehicle lockouts
    • Battery testing and replacement (when qualified)
  • Follow all AAA service standards and operating procedures.
  • Accurately complete all required steps within the dispatch software and mobile applications used by the company.

Towing & Recovery
  • Safely operate flatbed and wheel-lift tow trucks.
  • Properly secure and transport vehicles without causing damage.
  • Load, unload, and transport vehicles using approved towing techniques.
  • Perform basic winching and recoveries within company policy and training.
  • Conduct thorough vehicle inspections before and after transport.
  • Document pre-existing damage.

Customer Service
  • Provide courteous, professional service during every customer interaction.
  • Explain services and charges when applicable.
  • Maintain a calm and professional demeanor during stressful roadside situations.
  • Represent the company in a positive and professional manner.

Safety
  • Follow all OSHA, California, CHP, FMCSA, and company safety requirements.
  • Wear all required personal protective equipment (PPE).
  • Utilize proper traffic control procedures while working roadside.
  • Immediately report accidents, injuries, equipment failures, and safety concerns.
  • Operate company vehicles safely at all times.

Equipment Responsibilities
  • Perform daily pre-trip and post-trip inspections.
  • Keep assigned truck clean, fueled, and ready for service.
  • Maintain inventory of required equipment and supplies.
  • Report maintenance issues immediately.

Documentation
  • Complete electronic call records accurately.
  • Record payments when applicable.
  • Obtain required customer signatures.
  • Submit required paperwork before the end of each shift.

QualificationsRequired
  • Minimum 25 years of age.
  • Valid driver's license with an acceptable driving record.
  • Ability to pass a background check and drug screening.
  • Ability to work weekends, holidays, evenings, nights, and on-call shifts as scheduled.
  • Strong customer service and communication skills.
  • Ability to safely operate automatic and manual transmission vehicles.
  • Ability to use smartphones, GPS navigation, dispatch software, and electronic documentation systems.

Preferred
  • Previous towing or roadside assistance experience.
  • AAA roadside assistance experience.
  • CHP Tow Operator certification.
  • Automotive repair or mechanical experience.
  • Commercial Driver License (CDL) (not required for all positions).
  • ASE certifications or vocational automotive training.

Physical RequirementsThis position requires the ability to:
  • Lift up to 75 pounds.
  • Frequently push, pull, bend, kneel, squat, climb, and crawl.
  • Stand and walk for extended periods.
  • Work outdoors in all weather conditions.
  • Work safely near moving traffic on highways and mountain roads.
  • Enter and exit tow trucks multiple times throughout each shift.

Work EnvironmentDrivers routinely work:
  • On Interstate 80 and surrounding highways.
  • In mountain communities throughout the Truckee/Tahoe region.
  • During snowstorms, chain control, and severe weather.
  • During nights, weekends, holidays, and emergency situations.
  • In high-traffic and hazardous roadside environments.

Performance ExpectationsDrivers are expected to:
  • Maintain excellent customer service.
  • Meet company attendance and reliability standards.
  • Follow dispatch instructions promptly.
  • Comply with AAA performance standards and service expectations.
  • Complete calls accurately and efficiently.
  • Maintain a professional appearance and conduct.
  • Protect company equipment and customer vehicles.
  • Participate in required meetings and ongoing training.

Knowledge, Skills & Abilities
  • Strong defensive driving skills.
  • Safe towing and vehicle securement practices.
  • Basic automotive diagnostics.
  • Effective verbal and written communication.
  • Time management and organizational skills.
  • Ability to work independently.
  • Problem-solving under pressure.
  • Excellent situational awareness and safety judgment.

Compensation
  • Hourly, non-exempt position.
  • Overtime paid in accordance with California labor laws.
  • Eligibility for company benefits based on employment status.

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