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Tourism Jobs in Puerto Rico (NOW HIRING)

Guest Experience Coordinator - Ceiba

Ceiba, PR · On-site

$16 - $21/hr

... tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in ...

Facilities - Maintenance Technician

San Juan, PR · On-site

$19 - $26/hr

... tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in ...

Tourism information

What is a career in tourism?

A career in tourism involves working in industries that cater to travelers and tourists, such as travel agencies, hotels, tour operators, attractions, and event planning. Professionals in tourism help plan trips, provide information, offer customer service, and ensure travelers have enjoyable experiences. The field offers diverse roles, from front-line customer service to management and marketing positions. Working in tourism often requires strong communication, problem-solving, and cultural awareness skills. It can be rewarding for those who enjoy engaging with people and learning about different cultures.

What jobs are there in the tourism industry?

Jobs in the tourism industry involve providing hospitality services to tourists, or visitors to a region. Common tourism jobs include a travel agent, who helps people research and book travel plans, and a hotel manager or concierge, whose duties include providing tourists with accommodations during their stay. Other jobs in the tourism industry are tour guides, leisure activity coordinators, cruise ship performers, and public relations managers.

What are the key skills and qualifications needed to thrive in tourism, and why are they important?

To thrive in Tourism, you need strong customer service skills, cultural awareness, and often a degree or certification in hospitality, travel, or tourism management. Familiarity with booking platforms, reservation systems, and travel planning software is typically required. Excellent communication, problem-solving, and adaptability help professionals exceed guest expectations and handle unexpected situations. These skills ensure memorable experiences for clients and drive repeat business in a competitive global industry.

What are some common challenges faced by professionals working in the tourism industry?

Professionals in the tourism industry often encounter challenges such as managing seasonal fluctuations in demand, adapting quickly to travel trends, and ensuring customer satisfaction despite unpredictable factors like weather or travel delays. Additionally, they must stay up to date with health and safety regulations and be prepared to respond to emergencies. Effective communication and flexibility are essential, as tourism professionals frequently collaborate with diverse teams and interact with people from different cultural backgrounds.

What is the difference between Tourism vs Travel Agent?

AspectTourismTravel Agent
Primary FocusPromoting destinations and experiences for travelersPlanning and booking travel arrangements for clients
Work EnvironmentTourism boards, travel agencies, online platformsTravel agencies, tour operators, online booking sites
CredentialsOften no formal certification required; knowledge of destinationsCertifications like IATA, CLIA, or travel agent licenses often preferred
Industry UsageMarketing, destination management, hospitalityTravel planning, booking, customer service

While both careers involve the travel industry, tourism focuses on promoting and managing travel destinations and experiences, whereas travel agents specialize in planning and booking individual travel arrangements for clients. Understanding these differences helps in choosing the right career path or service.

What is the best job in tourism?

The best job in tourism depends on individual interests and skills, but roles such as tour managers, travel consultants, and hospitality managers are highly regarded for their impact and earning potential. These positions often require strong communication, organizational skills, and industry knowledge, with certifications like travel and tourism diplomas enhancing prospects.

What jobs can I do in tourism?

Jobs in tourism include roles such as tour guides, travel agents, hotel staff, event coordinators, and hospitality managers. These positions often require strong customer service skills, knowledge of the travel industry, and sometimes certifications or language skills. Opportunities exist in travel agencies, hotels, resorts, and cultural attractions.

What are the most commonly searched types of Tourism jobs in Puerto Rico?

The most popular types of Tourism jobs in Puerto Rico are:

Infographic showing various Tourism job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Criminal Investigator (Special Agent)

Attorney | ICE

San Juan, PR • On-site

$76K/yr

Full-time

Posted 7 days ago


Job description

View Common Definitions of terms found in this announcement.
These positions are non-bargaining unit positions.Qualifications:Please limit your resume to 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

You qualify for the GS-11 grade level if you possess one of the following:
Experience: One (1) year of specialized experience at the GL-09 grade level or equivalent performing these duties:

  • Assisting in conducting investigations such as drug trafficking, human trafficking, alien smuggling, production of, and distribution of child pornography, and/or child sex tourism and high technology crimes
  • Assisting in conducting investigations such as those involving computers, networks, and servers to identify potential transnational criminal activities, commercial fraud, intellectual property theft, illegal trade practices, transnational criminal gangs, VISA security programs, identity and benefit fraud, human rights violations and war crimes, cultural property/arts and antiquities, and worksite enforcement
  • Developing and enhancing inter-agency cooperation with other governmental and private sector entities; and
  • Conducting interviews and interrogations of suspects, witnesses, and informants with guidance OR
Education: A Ph.D. or equivalent doctoral degree, or three (3) full years of progressively higher-level graduate education leading to such a degree, or a LL.M., if related. Graduate level education must have been from an accredited college or university and must demonstrate the knowledge, skills, and activities necessary to do the work. OR
Combination of Education and Experience: A combination of successfully completed graduate education beyond the first full two years and experience as described above that when combined meets 100% of the requirement. Graduate level education must have been from an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work.
You qualify for the GS-12 grade level if you possess the following:
Experience: One (1) year of specialized experience at the GS-11 grade level or equivalent performing these duties:
  • Conducting investigations such as drug trafficking, human trafficking, alien smuggling, production of, and distribution of child pornography, and/or child sex tourism high technology crimes
  • Conducting investigations such as those involving computers, networks, and servers to identify potential transnational criminal activities, commercial fraud, intellectual property theft, illegal trade practices, transnational criminal gangs, VISA security programs, identity and benefit fraud, human rights violations and war crimes, cultural property/arts and antiquities, and worksite enforcement
  • Increasing and enhancing inter-agency cooperation with other governmental and private sector entities; And
  • Conducting interviews and interrogations of suspects, witnesses, and informants.
In addition to the above requirements, your resume will be reviewed to determine possession of the following competencies.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Criminal Investigation: Knowledge of the guidelines, regulations, and procedures associated with criminal investigation, including evidence detection and handling and drawing appropriate factual inferences and conclusions.
Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.
Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. AND
Writing:Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
A student loan repayment incentive may be available, in which case a service agreement will be required. View Common Definitions of terms found in this announcement.Education:If you are relying on your education to meet qualification requirements: You must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, quarter and semester hours earned, the institution's full name, and your full name. Your transcript(s) must clearly demonstrate the course(s) listed in the qualification requirement section. If the transcript(s) does not clearly demonstrate this you must submit a copy of the course description and/or other documentation demonstrating that the courses are equivalent. Applicants can verify accreditation at the following website: https://ope.ed.gov/accreditation/search.aspx.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating of your application.
Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in loss of consideration. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications
***Prior to the final job offer, an official transcript will be required.*********
OTHER ADDITIONAL INFORMATION:

Current Federal Employees: Current federal employees who apply to this announcement may be required to accept a change to lower grade which will reduce their current salary based on Federal pay regulations. Pay retention will not apply.
HSI Special Agent Basic Training: A mandatory component of continued employment is the successful completion of Basic Training, which consists of the Federal Law Enforcement Training Center (FLETC) Criminal Investigator Training Program (CITP) and the HSI Special Agent Training Program (HSISAT). The training is approximately 22 weeks in total. You may be temporarily reassigned to a non-law enforcement position if you fail to complete basic training.
Physical Fitness Testing (PFT): A Physical Fitness Test (PFT) will be administered. A passing score is required prior to entry on duty (EOD). Two PFT failures will result in your removal from the hiring process, and you will no longer be eligible for consideration under this announcement. Additionally, a PFT will also be administered at FLETC during Basic Training. Every trainee must pass the PFT during training.
Polygraph: ICE has designated this position for polygraph testing which you may be required to submit to and successfully complete as a pre-employment requirement. If referred for polygraph testing, you will be required to travel to a testing location at your own expense. If you previously had an unsuccessful polygraph examination administered by ICE within the last two (2) years, ICE will use those results which will remove you from continuing in the hiring process.
Medical Requirements: Click here for information about the medical process. You must complete a pre-employment medical examination and be found to meet the medical standards for this position.
Age Requirement: Applicants must be at least 21 years of age by the closing date of this announcement. Provisions of Public Law 93-950 and 100-238 allow the imposition of a maximum age for initial appointment to a Criminal Investigator position with the Department of Homeland Security. The date immediately preceding an individual's 37th birthday is the last day an applicant nay submit an application. However, the age restriction may not apply to individuals who are qualified preference-eligible veterans or who are currently or have previously served in a federal civilian (not military) law enforcement position covered by 5 U.S.C. 8336(c) or 5 U.S.C. 8412(d)
Suitability: If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
Applicants currently serving in the ICE Criminal Investigator position cannot use this announcement for reassignment, promotion, or transfer purposes.Employment Type: OTHER