We are currently looking for a Full Time Travel Trade Manager to join our Travel Trade Team team located at the Chickasaw Country working 8:00AM-5:00PM - Mo Tu We Th Fr.
Summary:
Responsible for selling and maintaining relationships with tour operators, travel agents and other industry partners to generate leisure, FIT and group bookings to Chickasaw Country and Chickasaw Nation tourism assets. This position is responsible for defining target markets, attending trade shows, executing sales strategies and maintaining and developing strategic relationships with the domestic and international travel trade industry.
Responsibilities:
* Prospects and identifies potential group clients through networking, industry events, travel trade shows and direct outreach
* Plans and executes familiarization tours for travel trade clients, including but not limited to creating itineraries, sourcing accommodations, scheduling activities, preparing documents and escorting individuals
* Partners with other DMOs for marketing co-ops and itinerary development
* Works to increase Chickasaw Country as a featured product in travel industry programs
* Assists in developing travel trade marketing materials, including social, email and print, to ensure consistency in messaging targeting the leisure, FIT, international and group travel markets
* Assists in the development and management of department budget
* Attends travel trade shows, consumer shows and tourism sales missions
* Assists with research and identification of emerging consumer tradeshow markets that can increase awareness for the leisure and group markets
* Handles all requests and follow-ups to travel trade shows
* Manages travel trade communication with community stakeholders, tourism businesses and Chickasaw Nation properties
* Travels to tourism locations and businesses throughout Chickasaw Country
* Produces as-needed reports of activities, including long-range planning calendars and trip reports
* Conducts site inspections, presentations, and proposals to showcase the destination or property's group capabilities
* Supplies leads and opportunities to local industry partners from tour operators, group leaders and travel agents
* Collaborates with industry partners in customizing group packages and itineraries tailored to different market segments
* Identifies opportunities to develop new group products and services to enhance appeal to different client types
* Monitors and analyzes sales performance metrics, including group booking trends, room nights and international visitation
* Forecasts future leisure and group sales based on market trends and client activity
* Participates in local hospitality functions and events as requested
* Utilizes AP and Chickasaw Writers Guide for writing activities and Protocol Manual for all events/functions
* Exercises the Chickasaw Nation Mission statement and model the Chickasaw Nation Core Values
* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
* Performs all other duties as assigned
Competencies:
Essential:
* Ability to establish and maintain effective working relationships with those contacted in the course of work (e.g. Tribal officials, employees, and the public)
* Proven ability of presentation/facilitation skills
* Ability to manage multiple concurrent projects with competing deadlines
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Strong leadership, communication, and interpersonal skills, with the ability to lead and motivate team members
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Skills:
Essential:
* Basic Computer skills
Experience:
Essential:
* 5 years directly related experience
Education:
Essential:
* Bachelors Degree in directly related field
Credentials:
Essential:
* Pass general background check
* Standard Driver's License
Working Conditions:
Essential:
* Sitting up to 50% of shift
* Standing up to 50% of shift
* Sometimes lift and or carry up to 50 lbs
* Mix of office/non-office settings
* May work remotely
* May work where cigarette smoking occurs
* May be required to work after hours or on weekends as needed
* Subject to traveling and working at other locations or in other environments
* Pass pre-employment drug test
Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
*To enhance the overall quality of life of the Chickasaw people.
Vision:
*To be a nation of successful and united people with a strong cultural identity.
Core Values:
*The Chickasaw People
*Cultural Identity
*Servant Leadership
*Selflessness
*Can Do Attitude
*Perseverance
*Stewardship
*Trust and Respect
*Loyalty
*Honesty and Integrity
*Teamwork
