Tour Guide Assistant Jobs in Baltimore, MD (NOW HIRING)

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General purpose:Student staff support for the Undergraduate Admission office.

Summary of Essential Functions:

• Supports Undergraduate Admission Office through clerical/office work.

• Gives UG Admission Campus Tours

• Assists with UG Admission Events

• Typical shift length is 4 hours (for a half-day shift) or 7.5 hours (for a whole day shift)

• Oversees the completion of Student Ambassadors' daily tasks and training

Duties & Responsibilities:

Campus Visitor Experience

• Greet and provide information to campus visitors at the UGA front desk

• Learns how to give 60-90 tours of the MICA campus for daily events and special events to prospective students and their families, and continuously trains self and other tour guides to improve quality and knowledge of MICA's programs and facilities.

• Coordinate and supervise campus tour guide coverage schedule

• Assist the UG Admission staff in hosting recruitment events by helping with check-in/registration and other event-related duties and tasks.

Office Leadership Responsibilities

• Answer phones and general admission-related inquiries, take requests and contact information for campus tours and portfolio reviews/meetings, take messages for counseling staff, and sit at the front desk/reception to relieve the Guest Services Coordinator during breaks and lunch.

• Data/Records: helps pack box requests of admission materials for traveling counselors; occasionally helps process informational and yield mailings by stuffing and labeling envelopes and matching names and addresses; sorts and alphabetizes loose credentials for applications; creates application folders.

Student Ambassador Leadership

• Trains Student Ambassadors on office tasks and etiquette during guest experiences

• Leads Student Ambassadors through daily checklist items, ensuring completion and answering questions when possible.

• Remote Work: may be available if the office supports virtual assignments.

• Performs other related duties as assigned

Knowledge, Skills, and Abilities:

• Multitasks in a busy office setting

• Learns/memorizes tour script/facts

• Enjoys talking to and working with prospective students and families

• Has good customer service skills

• Is physically able to walk for extended periods through the MICA campus, including stairs to give campus tours

• Knowledge of MICA's programs, facilities, and student life, as well as the MICA Undergraduate Admission office and application/admission procedures.

• Possesses practical organizational/problem-solving skills, strong public speaking skills, professional office demeanor, and excellent customer service.

Minimum qualifications:

• Current full-time degree-seeking student in good academic standing at MICA

• Must be a current Student Ambassador

• Interview is required

Conditions of Employment:

• Unusual Circumstances related to the position: occasional weekend work and evening hours are required for Special Events. Access to personal computer/laptop and Internet access is required for occasional virtual events and/or remote work.

Reporting to this position:no direct reports

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands:While performing the duties of job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Work environment:While performing the duties of the job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate.

Maryland Institute College of Art is committed to its policy of providing equal opportunity regardless of race, color, creed, national origin, religion, gender, sexual orientation, marital status, age, disability, or veteran status (disabled, Vietnam-era, or otherwise). Furthermore, the College does not tolerate any form of sex discrimination, including sexual harassment or sexual violence. This policy applies to all programs, facilities, and activities provided by Maryland Institute College of Art, including but not limited to admission, educational programs, and employment.

Applicants must apply online for each job in which they are interested. You will not be considered for any job for which you have not specifically applied. We do not accept applications via email, U.S. mail, or fax. Successful candidates for any staff or faculty positions will be subject to a pre-employment background check.

MICA provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources at 410-225-2363.