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Touchpoint Jobs in Tennessee (NOW HIRING)

Compass Group

HOUSEKEEPER UTILITY

Nashville, TN · On-site

$17/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient ...

Compass Group

FOOD SERVICE UTILITY

Nashville, TN · On-site

$18.50/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient ...

Compass Group

SHIFT SUPERVISOR (FULL TIME)

Nashville, TN · On-site

$24/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient ...

Compass Group

TRASH TECHNICIAN (FULL TIME)

Nashville, TN · On-site

$15.81/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient ...

Compass Group

SHIFT SUPERVISOR (FULL TIME)

Nashville, TN · On-site

$24/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient ...

Compass Group

TRASH TECHNICIAN (FULL TIME)

Nashville, TN · On-site

$15.81/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient ...

Compass Group

TRASH TECHNICIAN (OVERNIGHT)

Nashville, TN · On-site

$15.81/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient ...

Compass Group

TRASH TECHNICIAN

Nashville, TN · On-site

$15.81/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient ...

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Touchpoint information

What is the difference between Touchpoint vs Customer Service Representative?

AspectTouchpointCustomer Service Representative
Required credentialsTypically no formal certifications; may require familiarity with CRM toolsHigh school diploma or equivalent; often requires customer service training
Work environmentVaries; includes retail, call centers, online platformsCall centers, retail stores, corporate offices
Employer and industry usageUsed across industries to denote points of customer interactionCommonly used in customer service roles across sectors
Search and comparison intentUnderstanding roles involved in customer interactions and touchpointsCustomer service roles and responsibilities

While both roles involve customer interaction, a Touchpoint refers to any point where a customer interacts with a brand, product, or service, often encompassing various roles and platforms. A Customer Service Representative is a specific role focused on assisting customers directly, typically within call centers or retail settings. Understanding these distinctions helps clarify job expectations and career paths in customer engagement.

What cities in Tennessee are hiring for Touchpoint jobs?

Cities in Tennessee with the most Touchpoint job openings:

Infographic showing various Touchpoint job openings in Tennessee as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

ASSOCIATE DIRECTOR OF FOOD AND NUTRITION, HOSPITAL

Nashville, TN • On-site

Compass Group
Catering • 10K+ employees
Learn more about Compass Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,099 frontline employees who took The Breakroom Quiz

352nd of 501 rated business services

Job description

Reports to:  Sr. Director of Food and Nutrition

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary
The Associate Director of Food & Nutrition Services supports the overall operation of foodservice programs within an acute care hospital. This leadership role oversees multiple service areas, including Patient Dining Services, Retail Dining Operations (cafeteria, physician lounges, coffee shop), and Catering Services. The Associate Director partners with department leadership to ensure exceptional patient and customer experiences, operational excellence, regulatory compliance, financial performance, and team development.

Key Responsibilities:

  • Assist in the leadership and daily management of patient dining, retail, and catering operations
  • Ensure high standards of food quality, service excellence, sanitation, safety, and regulatory compliance
  • Support financial performance through effective labor, food cost, inventory, and budget management
  • Lead quality improvement initiatives to enhance patient, guest, and client satisfaction
  • Develop, coach, and mentor managers and frontline associates
  • Foster strong relationships with hospital leadership and interdisciplinary teams
  • Monitor operational and financial metrics to drive continuous improvement

Preferred Qualifications:

  • 3 to 5 years of progressive foodservice management experience, including healthcare/hospital operations
  • Bachelor's degree in Food Service Management, Hospitality, Nutrition, or a related field
  • Registered Dietitian (RD/RDN), Certified Dietary Manager (CDM), or related certification preferred
  • Experience overseeing multiple service lines, including patient services, retail dining, and catering
  • Strong knowledge of food safety, sanitation, infection prevention, and regulatory requirements
  • Proven leadership, financial management, and team development skills
  • Experience with budgeting, purchasing, inventory control, and food cost management
  • Excellent communication, organizational, and relationship-building skills
  • ServSafe® certification required or obtainable within established timeframe.

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1566975

TouchPoint

PASCHA A BELNAVIS

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