Update guest Tock profile. * Able to field guest complaints andconfidently produce solutions to issues that arise. * Ability to read the room, and delegatework as needed. * Promotes and recommends ...
Update guest Tock profile. * Able to field guest complaints andconfidently produce solutions to issues that arise. * Ability to read the room, and delegatework as needed. * Promotes and recommends ...
Tock information
What is the difference between Tock vs Barista?
| Aspect | Tock | Barista |
|---|---|---|
| Primary Role | Event and reservation management platform for hospitality | Preparing and serving coffee and beverages in cafes or restaurants |
| Required Skills | Reservation system operation, customer service, hospitality software knowledge | Coffee brewing, customer service, POS operation |
| Work Environment | Hotels, restaurants, event venues using Tock software | Cafes, coffee shops, restaurants |
| Certifications | None typically required, software training may be provided | Barista training or certification often preferred |
While Tock focuses on reservation and event management for hospitality businesses, a Barista primarily prepares beverages and provides customer service in cafes. Both roles require strong customer interaction skills, but Tock roles are more software and management-oriented, whereas Barista roles are more hands-on and service-focused.
What are popular job titles related to Tock jobs in Virginia?
For Tock jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Tock jobs in Virginia look for?
The top searched job categories for Tock jobs in Virginia are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted yesterday
Job description
Since 1978 The Inn at Little Washington, located in the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. Your next career awaits.
Some of our awards include Michelin 3 Stars, Forbes 5 Stars, Michelin Green Star, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.
Why join our team:
We offer:
- Health, vision and dental insurance (full time employees)
- Paid time off (Full time employees)
- 401(k) retirement plan with match
- On-the-job training
- Employee education allowance
- Advancement potential
- Flexible schedules
- Employee appreciation events
- Complimentary uniforms
- Delicious "family" meals daily prepared by the chefs
- Referral bonuses
- Competitive pay
www.theinnatlittlewashington.com
SUMMARY
The AssistantManager for Patty O's works under the leadership of the Restaurant Manager andserves as Chef Patrick O'Connells' eyes and ears concerning all that takesplaces in this establishment. He/Sheensures that guests are being provided with a memorable experience. The Assistant manager will assist theRestaurant Manager with the daily restaurant operation including but notlimited to Hiring and onboarding, training, scheduling, employee's performancemanagement, Restaurant opening and closing. The Assistant Manager will also beresponsible for inventory, product ordering, invoices payment and to ensure thePoint-of-Sale equipment is in working order.
ESSENTIAL FUNCTIONS
- Assist theRestaurant with the effective management of the daily restaurant operations.
- Enforceadherence to 5-Star/5-Diamond standards and IALW policies.
- Facilitate & ensure exceptional service.
- Establishconsistency in performance reviews as well as accountability.
- Contributeto the evolving job description, onboarding, and testing regimes.
- Instillinto the staff the culture and history of The Inn
- Createweekly schedules and assist staff with scheduling needs and time off requests.
- Track anddocument lateness and absences.
- Createdaily floor plans.
- Achievetargeted labor cost while ensuring adequate coverage to exceed guest/our expectations.
- AuditPaycom
- Interviewcandidates; onboard and train new hires
- Evaluatestaff performance and coach/counsel, as necessary.
- Conduct dailypre-shift meetings and elicit feedback from the service/kitchen staff.
- Ensure thatclean and healthy dining/service areas are maintained.
- Activelypromote the minimization of labor cost and loss prevention
- Displays excellent leadership skillsmanaging the team of Patty O's Cafe and Bakery
- Holds staff accountable in completion ofopening, midday and closing checklists/procedures.
- Responsible for training new staff onproper procedures and verbiage. Responsible for keeping training materials upto date and current.
- Develops rapport with guests and displayspositive guest experience interactions.
- Takes notes on guest experiences andfeedback to execute daily recap communication email. Update guest Tock profile.
- Able to field guest complaints andconfidently produce solutions to issues that arise.
- Ability to read the room, and delegatework as needed.
- Promotes and recommends menu options to guests.
- Maintains inventories by replenishing andordering products.
- Maintains equipment by cleaning,troubleshooting, and scheduling repairs.
- Maintains a safe and healthy workenvironment by following organization standards and sanitation regulations.
- Evaluates and modifies processes toimprove efficiency and quality of service.
- Supervise bakery and cafe staff and assist,as needed, to ensure guest experience meets our standards.
- Gather guests' feedback and recommendimprovements to our menus or operation.
QUALIFICATIONS
Required
- Prior restaurant management experience
- Prior luxury/fine dining restaurantexperience
- Excellent communication skills. Guestinteraction skills
- Organizational prowess
- Must be at least 21 years of age.
- Ability to work nights, weekends, and holidays.
- Must have a fine diligence.
- Ability to multi-task in a fast-pacedenvironment
Desirable
- Ability to speak French or Spanish
- Computertraining, preferably in Excel, Microsoft Word, etc.
- Knowledgeable of ResortSuite, Paycom, andTock
- Must have reliable transportation.
- Ability to cross-train across multipledepartments and assist when needed.
PHYSICAL DEMANDS
- Must be able to lift 30+ lbs.
- Able to stand, bend and walk for extendedperiods of time.
- Frequent or occasional need to perform thefollowing physical activities: reaching, bending, pushing, pulling, twisting, lifting,and climbing.
**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**