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Tier 3 Process Assistant Jobs in Colora, MD (NOW HIRING)

SAIC

Tier Three Technical Support

Aberdeen, MD · On-site

The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes ... Troubleshoot Existing Dataflows with External Teams. * Assist in New Dataflows for Emerging Data ...

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Tier 3 Process Assistant information

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$26

$49

How much do tier 3 process assistant jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for tier 3 process assistant in Colora, MD is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $30.53 per hour, depending on experience, location, and employer.

What is a Tier 3 Process Assistant?

Tier 3 Process Assistants are experienced employees who support operations by handling advanced process issues, training new associates, and ensuring that workflows run smoothly. They often act as a bridge between associates and managers, troubleshooting problems and escalating complex situations as needed. Their responsibilities typically include monitoring productivity, providing process improvements, and ensuring adherence to company policies and safety standards. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Tier 3 Process Assistant?

To thrive as a Tier 3 Process Assistant, you need strong organizational skills, attention to detail, and a solid understanding of warehouse or logistics operations, often supported by experience or relevant training. Familiarity with warehouse management systems (WMS), inventory tracking tools, and data entry software is typically required. Exceptional problem-solving abilities, leadership, and effective communication set outstanding candidates apart in this role. These skills and qualities are crucial for ensuring efficient processes, accurate order fulfillment, and smooth team coordination in high-volume operational environments.

How does a Tier 3 Process Assistant typically collaborate with other teams to resolve complex operational issues?

Tier 3 Process Assistants often serve as escalation points for operational problems that frontline teams cannot resolve. They work closely with supervisors, quality assurance, and technical support teams to identify root causes and implement process improvements. Regular communication and cross-functional meetings are essential for sharing insights and ensuring alignment on solutions. This collaborative approach helps maintain workflow efficiency and supports continuous improvement within the organization.

What is the difference between Tier 3 Process Assistant vs Tier 2 Process Assistant?

AspectTier 3 Process AssistantTier 2 Process Assistant
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; some experience preferred
Work EnvironmentManufacturing or production facilities, often in warehousesManufacturing or production facilities, often in warehouses
Employer UsageCommonly used in large manufacturing plants and distribution centersUsed in similar settings, often as a stepping stone to higher roles

Both roles involve supporting production processes, but Tier 3 Process Assistants typically have more responsibilities and require more experience. They often serve as team leads or coordinators within manufacturing environments, whereas Tier 2 Process Assistants focus on assisting with daily operations under supervision.

What cities near Colora, MD are hiring for Tier 3 Process Assistant jobs?

Cities near Colora, MD with the most Tier 3 Process Assistant job openings:

Tier 3 Process Assistant jobs near you
Infographic showing various Tier 3 Process Assistant job openings in Colora, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,682 per year, or $26.3 per hour.

Tier Three Technical Support

Aberdeen Proving Ground, MD

Science Applications International Corporation
IT Services • 10K+ employees

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

79th of 225 rated it services

People enjoy working here

Good employer

Recommended by students

Learn more about Science Applications International Corporationexternal

Full-time

Re-posted 25 days ago

Job description

SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information.

This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday  - Friday) but may require shift changes to cover off hours and weekends. NOTE: The position MAY change to 12-hour days with a shortened work week.

JOB DUTIES:

  • Provide detailed technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP.
  • TSIG is a system of systems comprised of persistent, non-persistent and survey signals SIGINT systems with a novel network transport layer.
  • Material solutions include persistent (Picketline) and non-persistent (Trojan Soldier Portable Remote Intelligence Group  - TSPRING) variants and survey (Survey Collection and Analysis Mobile Platform - SCAMP).
  • Provide system and network support to include advanced troubleshooting that requires remote access or specialized diagnostic tools and system anomaly resolution.
  • Other duties will include Tier 3 level support covering: 
  • Advanced Troubleshooting of Hardware and Software Problems.
  • Administrator / Service Account Management.
  • Software / Firmware Updates and Patching.
  • Troubleshoot Existing Dataflows with External Teams.
  • Assist in New Dataflows for Emerging Data / Capability Requirements.
  • Perform system configuration management.
  • Rectify or substantiate system deviations.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

REQUIRED EXPERIENCE AND CLEARANCE:

  • Bachelor's degree in Information Technology/Computer Science or equivalent technical field or a Management/Leadership Degree and fourteen (14) years of overall experience.  
  • Direct experience in IT or information assurance or equivalent relevant disciplines including industry (development Contractor) or DoW background.
  • Additional years' experience accepted in lieu of a degree.
  • IATII Level Certification (Security+) in line with DoD 8570.
  • Experience working with Windows OS and Linux Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
  • TS/SCI Security Clearance is required to begin employment and to maintain employment on the contract. Must be able to obtain a TS/SCI with a Counterintelligence (CI) polygraph within 6 months of hire.
  • Candidate must be a US citizen.
  • Dual citizenship is a disqualifier for this position.

REQUIRED SKILLS:

  • Over 5 years' in-depth experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background.
  • Ability to read, understand, analyze, and modify network and electronic diagrams and troubleshoot major system errors.
  • Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application. (e.g., JIRA Service Management, I-Help.)
  • Strong background in Microsoft Office tools.
  • Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
  • In-depth experience with the following:
  • Linux, specifically RedHat variety.
  • Security (SELinux.)
  • Security (ACL.)
  • Security (PAM.)
  • Coding (BASH.)
  • Coding (Puppet.)
  • YAML.
  • Network (TCP/IP.)
  • Network (DHCP Server, Linux.)
  • Network (DNS Server, Linux & Windows.)
  • Provisioning (PXE / Anaconda.)
  • Active Directory.
  • Niagara Files.
  • Public Key Infrastructure.
  • Understand network operations and implement/direct repairs.
  • Accept and work on new assignments with little to no supervision.
  • Mentor and train junior personnel.
  • Provide technical briefs and reports to senior customer personnel on system issues and planned resolutions outlining system impact, downtimes, and risk.

DESIRED SKILLS:

  • Familiarity with the systems being supported by this help desk.
  • Knowledgeable with communication security and signals intelligence designs and operations.
  • Knowledgeable with Quality Assurance (QA) policies and procedures for DoD systems.
  • Knowledgeable with satellite communications (SATCOM) and radio frequency (RF) systems.
  • Experience with tactical and national intelligence collection systems.
  • Prior military IT or networking experience is a plus.
  • Relevant computing environment certification. (Linux+, Microsoft Windows Certified Administrator, Red Hat Certified Administration).

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