ZipRecruiter

Log In

1

Tier 3 Engineer Jobs (NOW HIRING)

Top Prospect Group, Inc.

MSP Systems Engineer

Hartford, CT · On-site

$84K - $94K/yr

Join our team as a Tier 3 Engineer and take ownership of advanced infrastructure, cloud migrations, and mentoring opportunities. FT, Direct Hire Remote-Hybrid to start (2days on site to start then ...

Centegix

Tier 3 Technical Analyst

$2K/mo

Purpose We are seeking a skilled Tier 3 Technical Analyst to monitor the performance of CrisisAlert ... Partner with Engineering, Developers, Product Managers, and Quality Assurance teams to validate ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... and Tier II engineers. * Support end-users in a help desk and on-site environment, resolving ...

Centegix

Tier 3 Technical Analyst

Atlanta, GA · On-site

$2K/mo

Purpose We are seeking a skilled Tier 3 Technical Analyst to monitor the performance of CrisisAlert ... Partner with Engineering, Developers, Product Managers, and Quality Assurance teams to validate ...

PangeaTwo

Server Technician Tier 3

Birmingham, AL · On-site

Server Technician Tier 3 PangeaTwo is partnering with a well-established and highly respected ... Deep understanding of server/network engineering principles * Demonstrated experience with: * Hyper ...

Proven IT

Tier II Field Engineer

Tinley Park, IL · On-site

$55K - $65K/yr

Escalate and work collaboratively with Tier III Engineers on complex issues involving infrastructure, security, or cloud services. * Serve as an escalation point for Tier I support, mentoring junior ...

next page

Showing results 1-20

All JobsTier 3 Engineer Jobs

Tier 3 Engineer information

What are the key skills and qualifications needed to thrive as a Tier 3 Engineer, and why are they important?

To thrive as a Tier 3 Engineer, you need advanced troubleshooting skills, deep technical expertise in network and systems administration, and typically a relevant degree or certifications like CCNP, MCSE, or equivalent experience. Familiarity with enterprise-level tools such as ticketing systems, remote monitoring and management (RMM) platforms, and diagnostic utilities is essential. Exceptional analytical thinking, clear communication, and the ability to work under pressure are vital soft skills for excelling in this role. These capabilities are crucial for resolving complex technical issues efficiently, supporting lower-tier engineers, and ensuring reliable IT operations for organizations.

What is the difference between Tier 3 Engineer vs Tier 2 Engineer?

AspectTier 3 EngineerTier 2 Engineer
CertificationsAdvanced certifications like Cisco CCNP, CompTIA Network+Entry to mid-level certifications such as CompTIA A+ or Network+
Work EnvironmentComplex troubleshooting, network design, and advanced supportBasic support, routine maintenance, and troubleshooting
ResponsibilitiesHandling escalated issues, implementing solutions, mentoring Tier 1/2Responding to user tickets, basic network/configuration tasks

In summary, a Tier 3 Engineer typically handles more complex problems, possesses advanced certifications, and plays a mentorship role, whereas a Tier 2 Engineer focuses on routine support and basic troubleshooting. The two roles differ mainly in complexity, expertise, and responsibilities within IT support hierarchies.

What are Tier 3 Engineers?

Tier 3 Engineers are highly skilled technical professionals who handle the most complex and challenging IT issues that cannot be resolved by lower-tier support staff. They provide advanced troubleshooting, root cause analysis, and often work directly with product developers or vendors to resolve critical problems. Their expertise is crucial for resolving system outages, security incidents, and infrastructure issues, ensuring minimal downtime and optimal system performance. Tier 3 Engineers may also contribute to developing support documentation and training for other support tiers.

How does a Tier 3 Engineer typically collaborate with Tier 1 and Tier 2 support teams?

Tier 3 Engineers often serve as the final escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support teams. They regularly collaborate by reviewing detailed case notes, providing advanced troubleshooting steps, and sometimes conducting training sessions to help lower-tier staff improve their technical knowledge. Effective communication and documentation are crucial, as Tier 3 Engineers must clearly relay solutions and updates to both the support teams and sometimes directly to clients. This collaborative environment ensures that issues are resolved efficiently and knowledge is continuously shared across the support hierarchy.
More about Tier 3 Engineer jobs
What states have the most Tier 3 Engineer jobs? States with the most job openings for Tier 3 Engineer jobs include:
What job categories do people searching Tier 3 Engineer jobs look for? The top searched job categories for Tier 3 Engineer jobs are:
Tier 3 Engineer jobs near you
Infographic showing various Tier 3 Engineer job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 97% Full Time, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Tier III Senior Technical Engineer

Computer Technology Management Services LLC (dba CTMS)

Akron, OH

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

At CTMS, we’re a leading Managed Service Provider (MSP) known for delivering cutting-edge technology solutions and exceptional service to our clients. Our team is passionate about innovation and committed to excellence. We are expanding and seeking a highly skilled and experienced Tier 3 Senior Technical Engineer to join our dynamic team.
*This is an onsite role; candidates must reside in the Greater Cleveland/Akron, Ohio area.
Position Overview:
As a Tier 3 Senior Technical Engineer, you will play a critical role in providing advanced technical support and solutions for complex IT issues. You will be responsible for troubleshooting and resolving high-level technical problems, designing and implementing solutions, and mentoring junior engineers. This role requires a deep technical expertise, a problem-solving mindset, and the ability to work collaboratively with clients and internal teams.
Key Responsibilities:
  • Technical Leadership: Provide guidance and mentorship to Tier 1 and Tier 2 engineers, ensuring best practices and high-quality support. Escalation engineers are expected to mentor lower tier techs on technical, client, procedural, and interpersonal skills. Engineers should realize that uplifting everyone at the company helps them as well.
  • Advanced Troubleshooting: Diagnose and resolve complex technical issues related to networking, servers, applications, and infrastructure.
  • Solution Design: Architect and implement solutions to address client needs and enhance system performance.
  • Service Tickets: Engineers are expected to work assigned tickets on appropriate boards and keep service tickets in SLA.
  • Projects: Engineers are expected to work on projects as required, at varying levels of involvement depending on position.
  • On Call: Engineers are expected to fulfill either normal on-call duties, or backup on-call.
  • Client Interaction: Communicate effectively with clients to understand their technical requirements and provide tailored solutions.
  • Documentation: Create and maintain detailed documentation for troubleshooting processes, solutions, and knowledge sharing.
  • Continuous Improvement: Stay current with emerging technologies and industry trends to continuously improve our service offerings.
Qualifications:
  • Experience: Minimum of 3 years of experience in a senior technical support or engineering role, with a strong background in MSP environments. Management or leadership experience strongly preferred.
  • Technical Skills: Expertise in Windows Server, Active Directory, virtualization (VMware, Hyper-V), networking (TCP/IP, VPNs, firewalls), and cloud platforms (AWS, Azure).
  • Certifications: Relevant certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Solutions Architect Expert, or Cisco CCNP are preferred.
  • Problem-Solving: Exceptional analytical and troubleshooting skills with the ability to resolve complex issues efficiently.
  • Communication: Excellent verbal and written communication skills with the ability to interact professionally with clients and team members.
  • Team Player: Strong interpersonal skills and the ability to work effectively in a collaborative team environment.
What We Offer:
  • Competitive Salary: Attractive compensation package based on experience.
  • Benefits: Comprehensive health, dental, and vision insurance, 401(k) with company match, paid time off, bonus opportunities, fitness reimbursements, mileage reimbursements, and professional development opportunities.
  • Growth: Opportunities for career advancement in a rapidly growing organization.
  • Culture: A supportive and inclusive work environment where innovation and teamwork are encouraged.
The salary range for this role is $75,000-$90,000 per year; commensurate with experience and skills.
How to Apply:
If you are a highly skilled and motivated Senior Technical Engineer looking to take on new challenges and contribute to a growing organization, we would love to hear from you!

Apply