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Position Summary

The Student Event Staff member - Concessions & Ticketing - serves as an essential part of the gameday and event operations team for the Athletics Department at the University of Wisconsin-Stevens Point. This position focuses on delivering high-quality customer service and supporting efficient operations in concessions stands and ticketing areas during athletic events and special functions.

Student Event Staff work under the direction of Student Event Leads and Athletics staff to ensure a positive, safe, and professional experience for all event attendees. This role provides valuable hands-on experience in customer service, cash handling, teamwork, and event operations.

Essential Duties and Responsibilities

Concessions Operations

• Prepare, sell, and serve food and beverages in accordance with food safety guidelines.

• Operate cash registers and handle cash and electronic transactions accurately.

• Maintain cleanliness, organization, and stocking of concession areas throughout events.

• Assist with setup, restocking, and breakdown of concession stands.

• Follow all health, safety, and sanitation standards.

Ticketing Operations

• Sell and distribute event tickets while providing accurate information on pricing and seating.

• Operate ticketing systems and handle financial transactions responsibly.

• Scan tickets and assist with guest entry at designated gates.

• Monitor ticketing areas to ensure smooth entry flow and minimize delays.

Customer Service and Event Experience

• Provide friendly, professional, and responsive service to guests.

• Answer questions and provide directions or event information as needed.

• Help foster a positive and welcoming atmosphere at all events.

• Address minor concerns and escalate more complex issues to Event Leads or professional staff.

Teamwork and Operations Support

• Follow directions from Student Event Leads and Athletics staff.

• Arrive on time and prepare for assigned shifts.

• Assist with basic event setup and cleanup as needed.

• Collaborate with fellow staff members to ensure efficient operations.

Required Qualifications

• Must be enrolled as a student at the University of Wisconsin-Stevens Point.

• Strong communication and interpersonal skills.

• Dependable, punctual, and responsible.

• Ability to follow instructions and work effectively as part of a team.

• Willingness to work evenings, weekends, and around holidays based on event schedules.

Preferred Qualifications

• Previous experience in customer service, food service, retail, or cash handling.

• Interest in sports, event management, or athletics operations.

• Familiarity with basic point-of-sales (POS) systems or ticketing platforms.

Physical Requirements

• Ability to stand for extended periods during events.

• Ability to lift and carry items up to 25-30 pounds.

• Ability to work indoors and outdoors in varying conditions.

Learning Outcomes

Students serving in this role will gain experience in:

• Customer service and guest relations

• Cash handling and transaction accuracy

• Teamwork and workplace communication

• Event and game-day operations

• Time management and professional responsibility

Position Competencies

Successful Student Event Staff members demonstrate:

• Reliability

• Professionalism

• Teamwork

• Attention to detail

• Positive attitude

• Strong work ethic

Through the discovery and dissemination of knowledge, UW-Stevens Point stimulates intellectual growth, provides a liberal education, and prepares students for a diverse sustainable world. The university is committed to creating a safe, inclusive learning community for all faculty and staff from a variety of backgrounds. Visit https://www.uwsp.edu/join-uw-stevens-point/ for more information about UW-Stevens Point. To learn about the Stevens Point (aka Point) area fun, jobs, housing, education, quality of life, and bragging rights, visit www.stevenspointarea.com.

Individuals with disabilities who need a reasonable accommodation during the application or interview process should contact Human Resources and Affirmative Action at 715-346-2606 or hr@uwsp.edu.

The safety and success of students, faculty, and staff at the University of Wisconsin-Stevens Point is paramount. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires the distribution of an annual security report to all current and prospective students, faculty, and staff. You may obtain the complete report at https://www3.uwsp.edu/protsv/Pages/Clery.aspx

The University of Wisconsin-Stevens Point will not reveal the identities of applicants who request confidentiality in writing, except the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

An offer of employment will require a criminal background check and authorization to work within the United States as required by the Immigration Reform and Control Act of 1986.

UW is an Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.