Ticketing Operations Associate Jobs in Utah (NOW HIRING)

JOB SUMMARY

In conjunction with the Division Leadership, guides the division’s overall direction, growth, budget, and culture. Manages event services for the division, including related programs, personnel, and initiatives. Leads the strategic planning process of event services to meet goals and objectives.

MINIMUM QUALIFICATIONS

Bachelor’s degree from an accredited college or university in Theatre Management, Public Administration, or other closely related field, plus six (6) years of related experience in arts/event management or a public or private performing arts program, of which two (2) years must have been supervisory; OR an equivalent combination of related education and experience. Education may not be substituted for the required supervisory experience.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

 

• Serves on Arts & Culture Executive Team, working with Division Director and Associate Division Directors on strategic planning, goal setting, implementation, and decision-making for the agency.
• Through Venue Manager and direct supervision of the Arts & Culture event management staff, oversees the assignment of clients, ensuring proper management of events, and assessing the quality of work product and professionalism.
• Manages, directs, and coordinates activities through managers and supervisors, including hiring, firing, promoting, orienting, training, assigning, reviewing work performance, conducting annual work performance appraisals, and administering discipline.
• Maximizes event-booking potential across all Arts & Culture venues in coordination with division leadership, management, and event staff; projects event revenues for the annual budget.
• Evaluates and implements rental rates in coordination with the Fiscal team and the Division/County.
• Oversees all event bookings, from initial contact with clients to settlement, to ensure outstanding customer service and client satisfaction; initiates and conducts meetings with a variety of staff and clients.
• Oversees event contract negotiation and management in cooperation with Division leadership and the County District Attorney. Resolves any event-contract disputes; ensures event management staff are updated on any contractual changes; works with the Director and event management staff to develop policies and procedures for events.
• Manages and oversees Arts & Culture event calendars. Communicates with division leadership, management, staff, and concessionaire to coordinate all event requirements.
• Manages and oversees Arts & Culture event administration, including maintaining appropriate software programs and internal policies, procedures, and practices to ensure the successful execution of all event management functions. This includes coordinating with the Eccles Theater, Operations, Community Engagement, and Administrative teams to ensure the successful implementation of overlapping operations.
• Under the supervision of the Patron Services Manager, provides overall management for the Patron Services Program; ensures the program delivers excellent customer service to all patrons and that safety measures are adhered to with proper staff training.
• Through supervision of the ArtTix Manager, provides overall general management for ArtTix; oversees and approves policy and procedures regarding ticket sales for all Arts & Culture venues; ensures that ArtTix provides ticketing services to all patrons in conjunction with current industry standards.
• Leads the Arts & Culture Residency Program and works with the Director on issues and policy changes; manages the periodic Resident Review program.
• Participates in the development of, and planning for, new construction of venues and renovation of existing venues as applicable.
• Acts as Division Director in the absence of the Director.
     

KNOWLEDGE, SKILLS, AND ABILITIES (KSA)Knowledge of: 

• Event Management principles, methods, and techniques
• Contract negotiation practices
• Resident Art Organization structure, function, and operation
• Staff development
• Organizational development
• Budget preparation and management
• Strategic planning
• Mentoring and coaching

Skills and Abilities to: 

• Work with computer software related to job-specific duties
• Effectively supervise and manage others
• Manage event schedules in multiple theatres with multiple
• Resolve conflicts effectively and maintain professionalism in times of stress
• Communicate effectively both verbally and in writing
• Analyze and solve problems
• Establish and maintain appropriate working/supervision relationships
• Meet and work effectively with the public, event promoters, media, Resident organizations, and the community
• Act independently and manage several projects simultaneously
• Develop, interpret, and administer policies and procedures

Salt Lake County: A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it’s like to work here:

At Salt Lake County, our culture is woven into every aspect of our work and our employees’ lives, from how we treat each other to how we support the community. To promote a fun and healthy work environment, we appreciate employees with great benefits, a healthy work-life balance, and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live, work, and have fun. Salt Lake County is about connecting people and championing our community. Our community is more than a place; it’s our heart and service that brings us together.

We encourage work-life balance:

Working for Salt Lake County is more than just a paycheck. A career with us includes several benefits and perks. We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days, and one personal day every year. Some positions have a hybrid work environment, giving you the flexibility to work from home and in the office.

Additional Benefits Include:

• Retirement options for hybrid pension/401(k) or 401(k) only with 10% employee contribution
• Medical coverage, including a 100% County-paid premium option
• Dental and Vision coverage with coverage for adult designees
• Health Savings account with a County contribution of up to $1,200 per year, or a Flexible Spending Account
• 100% County-paid Long-Term Disability and employee-paid Short-Term Disability options
• Professional Development and professional membership fees paid
• Tuition Reimbursement
• Plus: Onsite medical clinic and gym; hospital insurance, auto insurance, and home insurance, and discounts at County facilities

Check out our benefits page for more information.