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Ticketing Associate Jobs in Philadelphia, PA (NOW HIRING)

Forman Mills Inc

117 - Back End Associate

Wyncote, PA · On-site

Backend Associate Reports to: Backend Supervisor Department: Receiving FLSA: Non- Exempt Position ... Ticketing * Size nubs select merchandise as outlined * Security tagging select merchandise as ...

Forman Mills Inc

115 - Back End Associate

Deptford, NJ · On-site

$15.75 - $19.50/hr

Backend Associate Reports to: Backend Supervisor Department: Receiving FLSA: Non- Exempt Position ... Ticketing * Size nubs select merchandise as outlined * Security tagging select merchandise as ...

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All JobsTicketing Associate JobsTicketing Associate Jobs in Philadelphia, PA

Ticketing Associate information

See Philadelphia, PA salary details

$13

$30

$96

How much do ticketing associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for ticketing associate in Philadelphia, PA is $30.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $39.52 per hour, depending on experience, location, and employer.

What is a ticketing associate?

Ticketing Associates are professionals responsible for managing ticket sales and distribution for events, venues, or transportation services. They assist customers with purchasing tickets, handle ticketing system operations, provide information about events or schedules, and resolve customer issues related to ticketing. Ticketing Associates often work at box offices, online platforms, or call centers, ensuring a smooth and efficient ticketing experience for customers. Attention to detail, customer service skills, and familiarity with ticketing software are essential for this role.

What are the key skills and qualifications needed to thrive as a ticketing associate, and why are they important?

To thrive as a Ticketing Associate, you need strong customer service skills, attention to detail, and basic math proficiency, typically supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and sometimes CRM platforms is important for daily operations. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient transactions, positive guest experiences, and smooth event or venue operations.

What are some common challenges faced by ticketing associates and how can they be addressed?

Ticketing Associates often encounter challenges such as handling high customer volumes, especially during peak event times, and resolving ticketing issues quickly and accurately. Staying calm under pressure and maintaining a positive attitude are crucial for providing excellent customer service. Familiarity with ticketing software and strong communication skills help resolve issues efficiently. Proactively collaborating with event staff and supervisors also ensures smooth operations and quick problem-solving.

What is the difference between Ticketing Associate vs Customer Service Representative?

AspectTicketing AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation hubs, entertainment venuesCall centers, retail, service centers
Employer & IndustryEvent management, transportation, entertainmentRetail, hospitality, customer support
Common Search & ComparisonTicketing Associate vs Customer Service Representative

While both roles involve assisting customers, Ticketing Associates primarily handle ticket sales, reservations, and access control at events or transportation hubs. Customer Service Representatives provide broader support across various industries, focusing on resolving customer inquiries and issues. The roles overlap in communication skills and some technical knowledge, but Ticketing Associates specialize in ticketing systems and event access.

What are the most commonly searched types of Ticketing jobs in Philadelphia, PA?

The most popular types of Ticketing jobs in Philadelphia, PA are:

What are popular job titles related to Ticketing Associate jobs in Philadelphia, PA?

For Ticketing Associate jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Ticketing Associate jobs in Philadelphia, PA look for?

The top searched job categories for Ticketing Associate jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Ticketing Associate jobs?

Cities near Philadelphia, PA with the most Ticketing Associate job openings:

Ticketing Associate jobs near you
Infographic showing various Ticketing Associate job openings in Philadelphia, PA as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $64,070 per year, or $30.8 per hour.

Box Office Associate

UPTOWN KNAUER PERFORMING ARTS CENTER

West Chester, PA • On-site

$18/hr

Part-time

Posted 3 days ago

New

Job description

Box Office Associate

Department: Box Office
Reports To: Box Office Manager
Status: Part-Time, Hourly
Compensation: $18/hour

Position Summary
The Box Office Associate serves as a primary point of contact for Uptown patrons, providing exceptional customer service while facilitating ticket sales, memberships, donations, and event information. This position plays an important role in creating a welcoming and positive experience for all guests while ensuring accurate transaction processing and efficient Box Office operations.
Box Office Associates work both regular Box Office hours and performance-based shifts, including evenings, weekends, and select holidays.

Essential Duties and Responsibilities

Customer Service
  • Greet patrons in a friendly, professional, and welcoming manner.
  • Assist customers with ticket purchases, exchanges, memberships, donations, and general inquiries in person, by phone, and via email.
  • Provide accurate information regarding performances, events, seating, pricing, memberships, giving opportunities, and venue policies.
  • Resolve patron concerns and ticketing issues with professionalism and courtesy.
  • Serve as a knowledgeable ambassador for Uptown and its programming.

Ticketing & Transactions
  • Process ticket sales, exchanges, and authorized refunds through AudienceView.
  • Assist patrons with selecting performances and seating based on availability and patron needs.
  • Process membership purchases and renewals and ensure accurate entry into the patron database.
  • Process donations and other contributed revenue transactions received through the Box Office.
  • Maintain accurate records of transactions and patron information.
  • Handle cash, credit card, and other payment transactions according to organizational procedures.
  • Maintain confidentiality and accuracy when handling patron and donor information.

Administrative Support
  • Maintain patron records and assist with database updates and data integrity.
  • Support membership and donor programs by assisting with purchases, renewals, donations, and inquiries.
  • Assist with event preparation, including printing tickets, preparing will-call lists, and generating patron reports.
  • Support the Box Office Manager with other administrative and patron-service responsibilities as needed.

Event Support
  • Assist with will-call operations before performances and events.
  • Collaborate with House Managers and other Front of House staff to ensure a smooth patron experience.
  • Help maintain a clean, organized, and professional Box Office environment.
  • Provide Box Office support during special events, fundraisers, community programs, and other Uptown activities as assigned.

Typical Box Office Hours & Scheduling

Regular Box Office hours are generally:
  • Thursdays and Fridays beginning at 2:00 PM through intermission of the evening's performance.
  • When there is no performance, regular Thursday and Friday Box Office hours generally conclude at 5:30 PM.
  • For performances outside of regular Box Office hours, the Box Office generally opens two hours prior to each performance and remains open through intermission.
  • During the holiday season and other periods of increased activity, Box Office hours may be expanded to include Wednesdays.
  • Additional or adjusted hours may occasionally be required for special events, holidays, high-volume performances, or organizational needs.
Because Uptown is a performing arts organization, candidates should be comfortable with a schedule that regularly includes evenings and weekends.

Qualifications

  • AudienceView experience preferred, but will train.
  • Previous customer service, retail, hospitality, performing arts, or ticketing experience preferred.
  • Strong communication and interpersonal skills.
  • Excellent attention to detail and organizational abilities.
  • Comfortable working with computers, databases, and ticketing software.
  • Ability to accurately process cash, credit card, ticketing, membership, and donation transactions.
  • Ability to provide excellent service while managing multiple patron needs in a fast-paced environment.
  • Ability to remain calm, courteous, and professional when resolving patron concerns.
  • Reliable and punctual with the ability to work independently when necessary.
  • An interest in the performing arts and enthusiasm for Uptown's mission and programming is preferred.

Physical Requirements

  • Ability to sit or stand for extended periods.
  • Ability to occasionally lift up to 25 pounds.
  • Ability to work evenings, weekends, and holidays as required by performance schedules.
Compensation & Availability

Compensation is $18 per hour. This is a part-time position with hours driven primarily by regular Box Office operations and Uptown's performance schedule. Flexible evening and weekend availability is required.