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Therapy Call Center Jobs (NOW HIRING)

Parexel

Call Center Agent

Glendale, CA

$20 - $23/hr

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ... At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ...

Phoenix Data Corporation

Call Center Representative

$18 - $19.50/hr

The initial campaign involves supporting providers, provider agencies, therapists, parents ... center environment where handling telephone interactions through a call queue was a primary ...

EmergeOrtho

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ... Providing multiple locations, extensive orthopedic services including therapy, and focusing on ...

EmergeOrtho

Call Center Specialist

Asheville, NC · On-site

$15.75 - $19.75/hr

The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ... Providing multiple locations, extensive orthopedic services including therapy, and focusing on ...

EmergeOrtho

Call Center Specialist

Hickory, NC · On-site

$15 - $18.75/hr

The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ... Providing multiple locations, extensive orthopedic services including therapy, and focusing on ...

Virginia Heart

Call Center Representative

Fairfax, VA · On-site

$19 - $23/hr

Events to include therapy dogs, raffles, and other fun events Virginia Heart is Northern Virginia ... At least 1 year of Call Center experience preferred * At least 1 year of consumer-to-consumer ...

EmergeOrtho

Call Center Specialist

Hickory, NC · On-site

$15 - $18.75/hr

The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ... Providing multiple locations, extensive orthopedic services including therapy, and focusing on ...

EmergeOrtho

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ... Providing multiple locations, extensive orthopedic services including therapy, and focusing on ...

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Therapy Call Center information

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How much do therapy call center jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for therapy call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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For Therapy Call Center jobs, the most frequently searched job titles are:

Call Center Agent

Glendale, CA

Parexel
Pharmaceutical and Medicine Manufacturing • 10K+ employees
Learn more about Parexelexternal

$20 - $23/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 15 days ago

Parexel rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

Work Location: onsite in Glendale, CA

Parexel Early Phase Clinical Unitsupports the development of innovative new medicines which are vital for public health, improving outcomes, and saving lives. The early phase and "first in human" trials are the first step in testing these novel treatments in humans.

At Parexel, theCall Center Agentis a business crucial role in ensuring panels of volunteers for clinical research studies conducted at the Parexel Baltimore and Los Angeles Early Phase Clinical Units (EPCUs) are filled on time and are in compliance with all sponsor protocols, Good Clinical Practices (GCPs), EPCU Standard Operating Procedures (SOPs), and any other applicable regulations. The person in this position ensures that all departmental work is timely, efficient, and of the highest quality.
Your Activities:

  • Coordinating all aspects of incoming and outgoing calls and emails as they relate to specific assigned studies

  • Interfacing with the screening team regarding screening appointment dates/times and communicating this information to all relevant call-center personnel

  • Communicating and coordinating status of recruitment efforts within the call-center and initiating any increased efforts to maximize recruitment for assigned studies

  • Providing regular updates to the study team and management on recruitment progress

  • Reviewing clinical trial protocols and developing study specific recruitment documents - e.g., telephone scripts, study fact sheets, call strategies, etc.

  • Telephone screening potential trial volunteers according to study specific telephone scripts and the daily recruitment strategy

  • Handling incoming and outgoing calls to potential volunteers and closely track daily activity utilizing the Cisco Enterprise Contact Center (automated call distribution system)

  • Scheduling screening appointments and record appropriate volunteer data in ClinBase

  • Data entry of all communications to the Volunteer Database for assigned studies

  • Participating in team project meetings for regular recruitment updates on assigned studies

  • Undertaking the full range of duties relevant to the management and development of the team to ensure their performance meets and or exceeds both the business and their own personal goals/objectives

  • Maintaining a positive, results orientated work environment

  • Building partnerships and modeling teamwork

  • Communicating to the team in an open, balanced, and objective manner

  • Various other projects/duties as assigned by the Call-Center Manager or Management based on company need

Your Profile:

  • Previous experience working in a high-volume call center setting - managing inbound and outbound calls

  • A flexible attitude with respect to work assignments and new learning

  • Ability to work evenings or weekends as projects dictate (schedule is typically weekday shift)

  • High School Diploma required. Bachelor's degree preferred.

Base Pay Range: $20.00 to $23.00 per hour

Actual salaries may vary within the range based on several factors including, but not limited to education, training, experience, professional achievement, and location.

In addition to base salary, some roles may be eligible for participation in Parexel's annual performance-based bonus plan, annual salary review and additional total rewards incentives.

Our talent acquisition team will provide additional details on our bonus plan or incentive programs for those eligible roles. For all eligible employees, we offer market leading benefit programs including paid time off, 401k match, life insurance, health insurance, and other benefit offerings in accordance with the terms of applicable plans.

EEO Disclaimer
Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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PAREXEL logo

About PAREXEL

Sourced by ZipRecruiter

Bring your Data Management expertise to Parexel's Strategic Partnerships. Although we work globally, each partnership we form is deeply personal. We are as dedicated to every aspect of our client's product development as they are - and work closely with client teams in true partnership to understand both challenges and opportunities. At Parexel we are focused on meeting customer and patient needs through collaborative partnership so that we get treatments into the hands of patients who need them most.

Industry

Pharmaceutical and medicine manufacturing

Company size

10,000+ Employees

Headquarters location

Waltham, MA, US

Year founded

1983

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