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The Ritz Jobs in Florida (NOW HIRING)

Marriott

Guest Experience Expert Front Desk

Sarasota, FL · On-site

$13.25 - $16.75/hr

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

Marriott

Cook II

Naples, FL · On-site

$13.25 - $17.75/hr

POSITION SUMMARY The Ritz-Carlton Naples is now partnering with the Rouxbe Cooking School to offer culinary associates engaging online training opportunities to help grow their careers. Through ...

Marriott

Guest Environment Expert

Sarasota, FL · On-site

$12.50 - $15.75/hr

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

Marriott

Guest Environment Expert

Amelia Island, FL · On-site

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

Marriott

Baker II

Naples, FL · On-site

$12.25 - $16/hr

POSITION SUMMARY The Ritz-Carlton Naples is now partnering with the Rouxbe Cooking School to offer culinary associates engaging online training opportunities to help grow their careers. Through ...

Marriott International, Inc

Cook I

Naples, FL · On-site

$15 - $18.75/hr

N Position Type Non-Management POSITION SUMMARY The Ritz-Carlton Naples is now partnering with the Rouxbe Cooking School to offer culinary associates engaging online training opportunities to help ...

Marriott International

Cook II

Naples, FL · On-site

$13.25 - $17.75/hr

POSITION SUMMARY The Ritz-Carlton Naples is now partnering with the Rouxbe Cooking School to offer culinary associates engaging online training opportunities to help grow their careers. Through ...

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The Ritz information

See Florida salary details

$5

$17

$32

How much do the ritz jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for the ritz in Florida is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $9.57 and $19.72 per hour, depending on experience, location, and employer.

What are The Ritz jobs?

Jobs at The Ritz refer to employment opportunities at The Ritz, a renowned luxury hotel brand known for its exceptional service and hospitality. Positions range from front desk and concierge roles to housekeeping, food and beverage service, management, and spa services. Employees at The Ritz are expected to uphold the brand's high standards of professionalism, guest satisfaction, and attention to detail. Working at The Ritz can offer valuable experience in the hospitality industry and opportunities for career advancement.

What are some common challenges faced by front desk staff at The Ritz, and how can applicants prepare for them?

Front desk staff at The Ritz often handle high guest expectations and must deliver exceptional service under pressure, especially during peak hours. A common challenge includes managing multiple guest requests simultaneously while maintaining a calm, professional demeanor. Applicants can prepare by developing strong multitasking abilities, practicing clear and courteous communication, and familiarizing themselves with luxury hospitality standards. Teamwork is essential, as front desk staff frequently collaborate with housekeeping, concierge, and management to ensure seamless guest experiences.

What are the key skills and qualifications needed to thrive as a Ritz-Carlton Hotel employee?

To thrive as a Ritz-Carlton Hotel employee, you need exceptional customer service skills, hospitality knowledge, and often a background in hotel management or related fields. Familiarity with property management systems (PMS), reservation software, and luxury service standards is typically required. Outstanding interpersonal skills, attention to detail, and a strong commitment to excellence help individuals stand out in this position. These skills ensure guests consistently receive the high-quality, personalized experiences that define the Ritz-Carlton brand.

What is the difference between The Ritz vs The Ritz-Carlton?

AspectThe RitzThe Ritz-Carlton
CredentialsHospitality certifications, luxury service trainingSame as The Ritz, with additional luxury management certifications
Work EnvironmentLuxury hotels, high-end service settingsLuxury hotels, upscale resort environments
Employer & IndustryLuxury hospitality industry, independent or chain hotelsLuxury hospitality industry, part of Marriott International

Both The Ritz and The Ritz-Carlton operate in the luxury hospitality sector, requiring similar credentials and offering high-end service environments. The Ritz-Carlton is a specific brand under Marriott, known for its upscale resorts and global presence, while The Ritz may refer to historic or independent luxury hotels. Understanding these differences helps job seekers target the right employer and role in the luxury hotel industry.

What are popular job titles related to The Ritz jobs in Florida? For The Ritz jobs in Florida, the most frequently searched job titles are:
What job categories do people searching The Ritz jobs in Florida look for? The top searched job categories for The Ritz jobs in Florida are:
What cities in Florida are hiring for The Ritz jobs? Cities in Florida with the most The Ritz job openings:
The Ritz jobs near you
Infographic showing various The Ritz job openings in Florida as of August 2026, with employment types broken down into 68% Full Time, 31% Part Time, and 1% Temporary. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $35,417 per year, or $17 per hour.

Workforce Planning Manager

The Ritz Carlton Yacht Collection

Fort Lauderdale, FL • On-site

Full-time

Posted 29 days ago

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Key Responsibilities
Workforce Strategy & Planning
  • Develop and execute enterprise-wide workforce management strategies aligned with business goals and service level targets.
  • Own long-term capacity planning includes budget modeling, hiring plans, and scenario analysis.
  • Partner with Sales, Finance and Operations to align staffing plans with financial forecasts and growth projections.

Forecasting & Capacity Modeling
  • Lead short-term and long-term forecasting across multiple channels.
  • Build and continuously refine forecasting models using historical data, trends, and business drivers.
  • Conduct scenario planning to support peak periods, seasonality, and business changes.

Headcount & Staffing Optimization
  • Oversee headcount planning, ensuring optimal staffing levels to meet SLAs while controlling labor costs.
  • Analyze staffing gaps, shrinkage, and attrition trends to proactively adjust hiring and scheduling strategies.

Drive continuous improvement in workforce efficiency and utilization.
  • Scheduling & Real-Time Management
  • Ensure effective scheduling practices that balance service levels, agent experience, and operational constraints.
  • Oversee real-time adherence, intraday performance, and contingency planning.
  • Implement tools and processes to improve real-time decision-making.

People Leadership & Team Development
  • Lead, mentor, and develop a team of WFM managers, analysts, and schedulers.
  • Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
  • Establish clear KPIs and development plans for team members.

Technology & Process Optimization
  • Own and optimize WFM systems (e.g., NICE, Verint, Genesys, etc.).
  • Drive automation, reporting enhancements, and process improvements.
  • Ensure data integrity and reporting accuracy across all WFM functions.

Cross-Functional Collaboration
  • Partner closely with Operations, HR, Finance, and IT to align workforce strategies with business needs.
  • Provide insights and recommendations to senior leadership on staffing, performance, and operational risks.

Key Qualifications
  • 8-12+ years of workforce management experience in a high-volume contact center environment.
  • 3-5+ years in a leadership role managing WFM teams.
  • Proven expertise in forecasting, capacity planning, and headcount modeling.
  • Strong analytical skills with experience using WFM tools and data visualization platforms.
  • Deep understanding of contact center metrics (e.g., service level, AHT, occupancy, shrinkage).
  • Experience managing multi-channel and/or global contact center operations preferred.
  • Excellent leadership, communication, and stakeholder management skills.
  • Bachelor's degree required; advanced degree or certifications (e.g., Six Sigma, WFM certifications) preferred.

Key Competencies
  • Strategic thinking and problem-solving
  • Data-driven decision-making
  • Leadership and team development
  • Operational excellence
  • Change management
  • Cross-functional influence

Success Metrics
  • Achievement of service level and response time targets
  • Forecast accuracy and schedule efficiency
  • Labor cost optimization
  • Employee engagement and retention within WFM team
  • Continuous improvement in operational KPIs

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Apply