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The Ritz Carlton Toronto Jobs (NOW HIRING)

The Ritz Carlton Yacht Collection

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned ...

The Ritz Carlton Yacht Collection

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned ...

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$92.2K

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How much do the ritz carlton toronto jobs pay per year?

As of Jun 18, 2026, the average yearly pay for the ritz carlton toronto in the United States is $92,192.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $108,000.00 per year, depending on experience, location, and employer.

What is the difference between The Ritz Carlton Toronto vs Hotel Front Desk Agent?

AspectThe Ritz Carlton TorontoHotel Front Desk Agent
CredentialsHigh school diploma; hospitality certifications preferredHigh school diploma; customer service experience
Work EnvironmentLuxury hotel, upscale service standardsHotel lobby, customer interaction
Industry UsageLuxury hospitality, high-end serviceGeneral hospitality, standard hotels

While both roles involve guest interaction, The Ritz Carlton Toronto offers a luxury hospitality environment with higher service standards and specialized certifications, whereas a Hotel Front Desk Agent typically works in standard hotels with a focus on basic guest services.

What cities are hiring for The Ritz Carlton Toronto jobs? Cities with the most The Ritz Carlton Toronto job openings:
Infographic showing various The Ritz Carlton Toronto job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $92,192 per year, or $44.3 per hour.

Manager, Reservations Support - Americas

The Ritz Carlton Yacht Collection

Fort Lauderdale, FL • On-site

Full-time

Posted 16 days ago

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
The Reservations Team Manager will lead a team to achieve organizational goals in sales revenue and customer service delivery by managing the reservation process, inquiries, changes, and cancellations received through the virtual call center. The Team Manager will be passionate about The Ritz-Carlton Yacht Collection brand, and will introduce the unique opportunity of our yacht vacations to potential guests and travel professionals across the USA, Canada, and Latin America.
Essential Functions
  • As part of Reservation Services, the Team Manager will manage the day-to-day operations of the US Reservations Team.
  • Prepare, communicate, monitor, and track Key Performance Indicators, goal setting, SMART goals, and team schedules.
  • Monitor and track revenue and generated bookings.
  • Ongoing coaching & monitoring of the reservations staff through call center service standard operation procedures.
  • Collaborate with Quality Assurance and Training Specialists and utilize their feedback to continuously develop the team.
  • Process any financial refunds and any required booking amendments.
  • Respond to and investigate lead disputes.
  • Overflow of call handling during peak periods.
  • Manage redemptions of the Bonvoy program and process in the reservation system.
  • Provide team activity reporting to Reservations leadership.
  • Manage successfully marketing leads that are received and ensure leads are responded to as per the set service levels.
  • Handle escalated calls transferred from the Reservation staff to ensure any situation is resolved promptly.
  • Undertake employee performance reviews as per the company guidelines.

Competency
Education:
  • Minimum 2-year college degree or 3 years of experience equivalent

Skills & Experience:
  • Minimum 3 years of supervisory experience preferred, ideally from a luxury cruise background
  • Dedication to delivering high-level customer service and maintaining courteous & professional telephone etiquette at all times
  • Excellent written & verbal communication skills with the ability to answer detailed questions regarding the product in a clear, concise manner
  • Proficiency in Microsoft Office (Excel, Word, Outlook)
  • Experience with reporting and forecasting the status of groups accordingly
  • Strong organizational skills essential for multitasking
  • Ability to learn and utilize the reservations system
  • Ability to learn and understand policies & procedures for reservations & groups to efficiently handle both areas
  • Ability to collaborate with, and maintain positive working relationships with all departments
  • Demonstrates the service values of The Ritz-Carlton at all times

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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