The Filipino Customer Service Jobs (NOW HIRING)

Job Summary
We are seeking an enthusiastic, detailed-oriented, and growth-minded Crew Members to join our team. As a Store Crew Member, you will play a vital role in providing exceptional customer service while ensuring the smooth operation of our grocery store. You will be responsible for assisting customers, managing inventory, and maintaining a clean and organized environment, and assisting with various store operations including our Balikbayan Box Service, E-Commerce, Take-Out Foods and Catering, and Remittance Services. This position is ideal for individuals who enjoy working in a fast-paced retail setting and have a passion for delivering quality service.

Duties
- Greet customers warmly and assist them with their shopping needs.
- Operate cash registers efficiently, handling cash transactions accurately.
- Stock shelves and ensure products are displayed appealingly.
- Perform product demonstrations to engage customers and promote sales.
- Upsell/Cross-Sell products by effectively communicating their benefits to customers.
- Maintain cleanliness and organization in the store, including aisles and checkout areas.
- Assist with inventory management, including receiving shipments and conducting stock checks.

- Support Balikbayan Box packing and shipping processes

- Fulfill e-commerce orders and assist with online customer inquiries

- Prepare and package takeout food orders

- Promote Filipino culture, products, and services to customers

- Assist in Social Media posting and communications with customers.

Skills
- Previous experience in a grocery store or retail environment is preferred.
- Strong cash handling skills with experience operating cash registers.
- Knowledge of retail math to assist with pricing and inventory management.
- Ability to upsell products effectively through excellent communication skills.
- Experience with product demos to enhance customer engagement.
- Strong computer skills on Email, Microsoft Office, PDFs, Shopify, Computer Operations, Texting/MMS, Social Media (Facebook, Instagram, etc), CRMs.
- A customer-focused attitude with the ability to work well under pressure.
- Strong organizational skills to maintain an orderly work environment.

Education and Experience:

- High school diploma or equivalent

- Previous retail, customer service, Online Order Fulfillment, or food service experience preferred, but not required

- Knowledge of Filipino language and culture is a plus

- ServSafe certified is preferred but not required.

- Experience with Shopify, Microsoft Office, Social Media Posting, Canva, ChatGPT or other AI platforms, CRMs.

Join our team as a Crew Member and contribute to creating an enjoyable shopping experience for our customers while developing your skills in the retail industry!

Pinoy Foods and Services LLC (PINOY GROSERI) is a dynamic, growing and customer-focused company that brings the rich flavors of the Philippines to the United States while providing essential services to the Filipino community. Our mission is to connect Filipinos in the USA with their cultural heritage, and we achieve this through a diverse range of services:

We take pride in offering a delectable selection of to-go authentic Filipino cuisine. From savory adobo to mouthwatering Sisig and Lechon, our Filipino food offerings provide a taste of home for Filipinos in the USA. We are dedicated to serving up the flavors of the Philippines, creating a nostalgic culinary experience for our customers.

We understand the importance of supporting families back in the Philippines. Our money remittance services make it convenient for our customers to send financial support to their loved ones securely and efficiently. We offer competitive exchange rates and a seamless transaction process, ensuring that your hard-earned money reaches its destination promptly.

We specialize in cargo shipping services, including the popular "Balik-Bayan Box" shipments. Our cargo shipping service is designed to make sending packages and essentials to the Philippines hassle-free. We handle these shipments with care, ensuring that your cargo reaches its destination intact.

In our digital age, we understand the importance of convenience. Our online ordering platform allows customers to easily select their favorite Filipino products, including food items and more. We provide reliable and timely shipping services to deliver your orders directly to your doorstep, ensuring a seamless shopping experience.

To further enhance convenience, we offer local delivery services within the USA. Whether you need Filipino groceries or supplies for a special occasion, our local delivery service ensures that you receive your items promptly and in excellent condition.

Our commitment is to provide exceptional customer service, quality products, and efficient solutions to meet the diverse needs of the Filipino community in the USA. We take pride in being a one-stop destination for Filipino food and essential services, making it easier for our customers to stay connected with their roots and loved ones.