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Text Therapy Jobs in Texas (NOW HIRING)

eBay, Inc.

Speech & Text Analytics Engineer

Austin, TX · On-site

$98K - $173K/yr

We are looking for a hands-on Speech and Text Analytics Engineering Specialist to own the design, configuration, development of pipelines using APIs, validation, and developing tools using AI ...

eBay Inc.

Speech & Text Analytics Engineer

Austin, TX · On-site

$98K - $173K/yr

We are looking for a hands-on Speech and Text Analytics Engineering Specialist to own the design, configuration, development of pipelines using APIs, validation, and developing tools using AI ...

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Text Therapy information

How does a text therapist effectively build rapport and establish trust with clients through text-based communication?

Building rapport and trust as a text therapist relies on consistent, empathetic, and responsive communication. Since you do not have visual or vocal cues, it's important to use clear, supportive language, validate client experiences, and respond promptly to their messages. Many text therapy platforms encourage therapists to set clear boundaries and expectations from the start, which helps clients feel secure. Over time, regular check-ins and personalized feedback can further strengthen the therapeutic relationship, even without face-to-face contact.

What are the key skills and qualifications needed to thrive as a text therapist, and why are they important?

To thrive as a Text Therapist, you need a background in counseling or psychology, often with appropriate licensure or certification such as an LPC, LCSW, or LMFT. Familiarity with secure online communication platforms and digital record-keeping systems is essential for conducting sessions and maintaining confidentiality. Exceptional written communication, empathy, and active listening are vital soft skills for effectively supporting clients via text. These abilities ensure that clients receive meaningful, ethical, and effective mental health support in a digital format.

What is the difference between Text Therapy vs Speech Therapist?

AspectText TherapySpeech Therapist
CredentialsLicensed mental health professionals, often with counseling or therapy certificationsLicensed speech-language pathologists with specialized certification
Work EnvironmentOnline platforms, remote communication, mental health clinicsHospitals, clinics, schools, private practices
Industry UsageMental health, counseling, teletherapy servicesHealthcare, rehabilitation, education

Text Therapy involves mental health professionals providing counseling via text-based communication, focusing on emotional and psychological support. Speech Therapists specialize in diagnosing and treating speech, language, and communication disorders, often through in-person or telehealth sessions. While both roles may use telecommunication tools, their core functions, credentials, and work environments differ significantly.

What is text therapy?

Text therapy is a form of mental health counseling where clients communicate with licensed therapists primarily through text messages, either in real-time or asynchronously. This approach offers flexibility and privacy, allowing individuals to receive support and guidance without needing to attend in-person sessions. Text therapy can be beneficial for those who prefer written communication, have busy schedules, or feel more comfortable expressing themselves in writing. While it can be effective for a variety of concerns, it may not be suitable for severe mental health conditions that require face-to-face intervention.
What are popular job titles related to Text Therapy jobs in Texas? For Text Therapy jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Text Therapy jobs in Texas look for? The top searched job categories for Text Therapy jobs in Texas are:
What cities in Texas are hiring for Text Therapy jobs? Cities in Texas with the most Text Therapy job openings:
Text Therapy jobs near you
Infographic showing various Text Therapy job openings in Texas as of August 2026, with employment types broken down into 4% As Needed, 57% Full Time, 21% Part Time, and 18% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Speech & Text Analytics Engineer

eBay, Inc.

Austin, TX • On-site

$98K - $173K/yr

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

eBay rating

8.5

Company rating: 8.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

12th of 731 rated retailers

Job description

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.
* This role cannot offer any sort of visa sponsorship *
About the team and the role:
The Customer Experience and Contact Center Technology team helps eBay better understand and improve customer interactions across voice and digital channels. This team partners closely with operations, business collaborators, analytics, QA, engineering, privacy, and external vendors to turn customer conversation data into insights that improve service quality, operational efficiency, and the overall customer experience.
We are looking for a hands-on Speech and Text Analytics Engineering Specialist to own the design, configuration, development of pipelines using APIs, validation, and developing tools using AI technologies to optimize interaction analytics solutions across voice, chat, email, and survey channels.
In this role, you will help shape how customer interaction data is captured, analyzed, governed, and translated into meaningful business outcomes. You will serve as a key connector between business and technical teams, helping deliver scalable analytics capabilities and technology-enabled customer engagement improvements.
What you will accomplish:
  • Design and build API-based tools and data pipelines to migrate data between environments, integrate with the DevOps and SRE team to supervise the tools in the production, Work with security team to perform SAST and DAST, partner with Quality Engineering team to resolve issues and validate end-to-end interaction analytics solutions, and develop reporting layers that enable scalable, reliable decision-making.
  • Deliver actionable insights from customer interactions across voice and digital channels, helping improve customer experience, contact center performance, and operational efficiency.
  • Optimize speech and text analytics models, categories, dictionaries, and behavioral frameworks to improve insight quality, analytics recall, and business value.
  • Build tools using APIs and AI to analyze and help improve the models.
  • Partner across operations, business, BI, QA, engineering, privacy, and vendor teams to translate use cases into technical requirements, delivery plans, dashboards, and measurable outcomes.
  • Strengthen governance and sustainability of the analytics environment by maintaining user documentation, supporting release processes, and helping implement privacy, redaction, and access controls for customer interaction data.

What you will bring:
  • Proven track record with 5+ years experience in speech analytics, text analytics, contact center analytics, or a related customer interaction analytics environment.
  • Experience with speech and text analytics platforms and contact center technologies such as Genesys Cloud, CallMiner, or similar tools, including analysis of voice and digital interactions.
  • Strong Python skills with hands-on experience in SAST and DAST, Node js, Claude Code, LLMs and ML engines on Linux platform, SQL, and reporting/dashboarding tools. Proficient in data analysis, with demonstrable experience of REST and vendor-specific APIs, JSON, ETL workflows, and data warehousing concepts.
  • Ability to configure, test, and validate analytics solutions, applying a structured approach to fixing issues, quality engineering, and performance optimization, including the use of AIOps within DevOps/SRE practices.
  • Strong multi-functional communication and project coordination skills, with the ability to translate business needs into technical requirements, release plans, and clear documentation.
  • Prefer a degree in Computer Science, Information Technology, Data Analytics, or a related field, or equivalent practical experience. Genesys Cloud certifications and mentoring experience are a plus.

Additional Details
The base pay range for this position is expected in the range below:
$98,000 - $173,600
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Remote roles are not eligible for U.S. visa sponsorship.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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