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Text Chat Operator Jobs in Portland, OR (NOW HIRING)

Trucordia

Client Manager Personal Lines

Portland, OR · On-site

$20 - $25/hr

The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...

All JobsText Chat Operator JobsText Chat Operator Jobs in Portland, OR

Text Chat Operator information

See Portland, OR salary details

$13

$21

$31

How much do text chat operator jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for text chat operator in Portland, OR is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.23 per hour, depending on experience, location, and employer.

What are text chat operators?

Text chat operators are professionals who communicate with customers or clients via text-based chat platforms. Their main role is to provide support, answer questions, and engage in conversations, typically for businesses or entertainment services. They may handle customer inquiries, resolve issues, or simply chat to keep users engaged, depending on the employer. This job usually requires good typing skills, strong communication abilities, and the ability to multitask in a fast-paced environment.

What are some common challenges faced by text chat operators and how can they be managed effectively?

Text chat operators often face challenges such as managing multiple conversations simultaneously, maintaining a consistent tone, and handling difficult or frustrated customers. To manage these effectively, it is important to develop strong multitasking abilities, use templates or scripts when appropriate, and practice empathy in every interaction. Regular training and feedback from supervisors can also help operators improve their communication skills and efficiency, ensuring high-quality service while minimizing stress.

What are the key skills and qualifications needed to thrive as a Text Chat Operator, and why are they important?

To thrive as a Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and customer support software is often required. Strong active listening, problem-solving, and multitasking abilities help build rapport and resolve customer issues efficiently. These skills are important to deliver timely, accurate, and positive customer experiences in a high-volume digital environment.

What is the difference between Text Chat Operator vs Customer Service Representative?

AspectText Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote chat platformsCall centers, retail, or office settings
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Search & Comparison IntentRoles focused on online chat supportRoles involving direct customer interaction across channels

While both roles involve assisting customers, a Text Chat Operator specializes in providing support through live online chat platforms, often remotely. In contrast, a Customer Service Representative may handle inquiries via phone, email, or in person. The roles share similar credentials and industry usage but differ mainly in communication channels and work environment.

What are the most commonly searched types of Text Chat Operator jobs in Portland, OR? The most popular types of Text Chat Operator jobs in Portland, OR are:
What are popular job titles related to Text Chat Operator jobs in Portland, OR? For Text Chat Operator jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Text Chat Operator jobs in Portland, OR look for? The top searched job categories for Text Chat Operator jobs in Portland, OR are:
Text Chat Operator jobs near you
Infographic showing various Text Chat Operator job openings in Portland, OR as of June 2026, with employment types broken down into 82% Full Time, 13% Part Time, and 5% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $44,866 per year, or $21.6 per hour.
Production Team Member 3 - Hiring Immediately

Production Team Member 3 - Hiring Immediately

Salt & Straw

Portland, OR

$20.92 - $22.35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Salt & Straw rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

8th of 42 rated dessert shops

Job description

Production Team Member 3

$20.92-22.35/hr Financial Flexibility: Optional Everyday Pay for access to earned wages anytime, plus competitive tips and a 401(k) match with a 50% company match up to 1% of your salary after three months. Health & Wellness: Medical, Dental, and Vision insurance available the first of the month following or coinciding with the hire date, plus FSA, HSA, Accident, Critical Illness, and Hospital Indemnity coverage options. Mental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family through multiple support options, including text, chat, web, in-person, and group sessions. Work-Life Balance: Two consecutive days off weekly, Paid Sick Time (40 hours upon hire, then accrued at 1 hour per 30 hours worked), approximately two weeks of Paid Time Off (PTO) per year for the first two years (increasing to three weeks in years 3–5, and four weeks starting in year 6), 12 weeks of Paid Parental Leave at 70% of pay, and holiday pay for 12 recognized holidays. Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance. Education & Career Growth: Up to $1,800 per year in Educational Assistance, plus career pathing and development opportunities. Inclusive Culture: A supportive, welcoming workplace where every Team Member is valued and respected.


Who We Are
From our humble beginnings to becoming a beloved spot in our community, our story is one of innovation, community, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. We pride ourselves on our ever-evolving menu, offering classic favorites and introducing new, exciting flavors to surprise and delight our guests.   
Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all. 
Position Summary:
The Operator 3 Team Member is a lead-level position on the Spin team with increased experience, skills, and responsibilities of an Operator 1 and an Operator 2. The Spin team’s goal is to produce the finished product of high-quality, premium ice cream in an efficient manner and to package the product correctly into pints and tubs. The Operator 3 Team Member plays a crucial role in upholding Salt & Straw's highest standards for the final product. Their responsibilities include assessing areas that require attention or labor allocation to ensure the high-quality and efficient production of our ice cream. This position requires attention to detail, a strong commitment to food and plant safety, and the ability to work effectively in a fast-paced food manufacturing environment. Success for Operator 3 is achieved through the utilization of a positive attitude and expertise to guide and instruct junior-level Team Members, facilitating the achievement of production goals in an efficient and safe manner. 
Joining Our Team

Qualifications:
  • 2+ years working in commercial food preparation, manufacturing, production, or warehouse environment. 
  • 1+ years machine operating experience.   
  • High school diploma or equivalent preferred.   

Knowledge and Critical Skills: 
  • Fluency in English. 
  • Strong critical thinking and problem-solving skills. 
  • Strong attention to detail. 
  • Ability to work in a fast-paced environment. 
  • Excellent communication skills and the ability to bring hospitality into all interactions. 
  • Ability to work with people of all backgrounds and identities. 
  • Comfortable working on a team in a manufacturing facility with other teams. 
  • Knowledge of pertinent local, federal, and state health and safety laws and regulations.   
  • Ability to coach, lead, and motivate Team Members.  
  • Ability to uphold a high standard of service, efficiency, sanitation, and safety.  
  • Proficient in operating a wide range of commercial kitchen equipment. 

Benefits & Perks:
  • Financial Flexibility: Optional Everyday Pay for access to earned wages anytime, plus competitive tips and a 401(k) match with a 50% company match up to 1% of your salary after three months. 
  • Health & Wellness: Medical, Dental, and Vision insurance available the first of the month following or coinciding with the hire date, plus FSA, HSA, Accident, Critical Illness, and Hospital Indemnity coverage options. 
  • Mental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family through multiple support options, including text, chat, web, in-person, and group sessions. 
  • Work-Life Balance: Two consecutive days off weekly, Paid Sick Time (40 hours upon hire, then accrued at 1 hour per 30 hours worked), approximately two weeks of Paid Time Off (PTO) per year for the first two years (increasing to three weeks in years 3–5, and four weeks starting in year 6), 12 weeks of Paid Parental Leave at 70% of pay, and holiday pay for 12 recognized holidays. 
  • Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance. 
  • Education & Career Growth: Up to $1,800 per year in Educational Assistance, plus career pathing and development opportunities. 
  • Inclusive Culture: A supportive, welcoming workplace where every Team Member is valued and respected. 

Wage Transparency:
We are actively embracing pay transparency by disclosing the hiring wage for this role as $20.92-$22.35, highlighting its full earning potential within the broader range of $20.92-$25.57. 

Food Allergy Warning
This position requires working in an environment where common food allergens, such as peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood, are present. If you have severe allergies, please take this into consideration when applying. Reasonable accommodations are available to support individuals with disabilities. 

X-Ray Machine Warning Only
Please note that this position involves working in an environment where X-ray machines are frequently used. If you have any implanted medical devices, such as pacemakers, defibrillators, or other electronic implants, please consult with your healthcare provider to ensure that working around X-ray machines will not interfere with your device or pose any health risks. 
Your safety and well-being are our top priorities. If you have any questions or require additional information, please feel free to contact us. 

Equal Employment Opportunity (EEO) Statement 
Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status. We are committed to providing equal employment opportunities for all. If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply, please contact our Talent team at ta@saltandstraw.com. 

Work Authorization and E-Verify 
We participate in E-Verify to confirm work authorization but do not use this process to pre-screen applicants. Qualified candidates with criminal histories are also considered in accordance with applicable laws. 
Our Values
Create the Unbelievable 
Show Up Generously 
Act with Thoughtful Curiosity 
Share Human Kindness 
Make It Count 
These values are the sprinkles on top, guiding us to create happiness through moments of wonder in every scoop, smile, and shared moment. They form the foundation of our brand and shape the culture of our workplace. 

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