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Text Chat Operator Jobs in Portland, OR (NOW HIRING)

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Text Chat Operator information

See Portland, OR salary details

$13

$21

$31

How much do text chat operator jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for text chat operator in Portland, OR is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.23 per hour, depending on experience, location, and employer.

What are text chat operators?

Text chat operators are professionals who communicate with customers or clients via text-based chat platforms. Their main role is to provide support, answer questions, and engage in conversations, typically for businesses or entertainment services. They may handle customer inquiries, resolve issues, or simply chat to keep users engaged, depending on the employer. This job usually requires good typing skills, strong communication abilities, and the ability to multitask in a fast-paced environment.

What are some common challenges faced by text chat operators and how can they be managed effectively?

Text chat operators often face challenges such as managing multiple conversations simultaneously, maintaining a consistent tone, and handling difficult or frustrated customers. To manage these effectively, it is important to develop strong multitasking abilities, use templates or scripts when appropriate, and practice empathy in every interaction. Regular training and feedback from supervisors can also help operators improve their communication skills and efficiency, ensuring high-quality service while minimizing stress.

What are the key skills and qualifications needed to thrive as a Text Chat Operator, and why are they important?

To thrive as a Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and customer support software is often required. Strong active listening, problem-solving, and multitasking abilities help build rapport and resolve customer issues efficiently. These skills are important to deliver timely, accurate, and positive customer experiences in a high-volume digital environment.

What is the difference between Text Chat Operator vs Customer Service Representative?

AspectText Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote chat platformsCall centers, retail, or office settings
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Search & Comparison IntentRoles focused on online chat supportRoles involving direct customer interaction across channels

While both roles involve assisting customers, a Text Chat Operator specializes in providing support through live online chat platforms, often remotely. In contrast, a Customer Service Representative may handle inquiries via phone, email, or in person. The roles share similar credentials and industry usage but differ mainly in communication channels and work environment.

What are the most commonly searched types of Text Chat Operator jobs in Portland, OR? The most popular types of Text Chat Operator jobs in Portland, OR are:
What are popular job titles related to Text Chat Operator jobs in Portland, OR? For Text Chat Operator jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Text Chat Operator jobs in Portland, OR look for? The top searched job categories for Text Chat Operator jobs in Portland, OR are:
Text Chat Operator jobs near you
Infographic showing various Text Chat Operator job openings in Portland, OR as of July 2026, with employment types broken down into 55% Full Time, 8% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $44,866 per year, or $21.6 per hour.
Production Baker 2 - Hiring Immediately

Production Baker 2 - Hiring Immediately

Salt & Straw

Portland, OR

$19.55 - $20.86/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Salt & Straw rating

7.9

Company rating: 7.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

2nd of 42 rated dessert shops

Job description

Production Baker 2

$19.55-20.86/hr Financial Flexibility: Optional Everyday Pay for access to earned wages anytime, plus competitive tips and a 401(k) match with a 50% company match up to 1% of your salary after three months. Health & Wellness: Medical, Dental, and Vision insurance available the first of the month following or coinciding with the hire date, plus FSA, HSA, Accident, Critical Illness, and Hospital Indemnity coverage options. Mental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family through multiple support options, including text, chat, web, in-person, and group sessions. Work-Life Balance: Two consecutive days off weekly, Paid Sick Time (40 hours upon hire, then accrued at 1 hour per 30 hours worked), approximately two weeks of Paid Time Off (PTO) per year for the first two years (increasing to three weeks in years 3–5, and four weeks starting in year 6), 12 weeks of Paid Parental Leave at 70% of pay, and holiday pay for 12 recognized holidays. Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance. Education & Career Growth: Up to $1,800 per year in Educational Assistance, plus career pathing and development opportunities. Inclusive Culture: A supportive, welcoming workplace where every Team Member is valued and respected.


Who We Are
From our humble beginnings to becoming a beloved spot in our community, our story is one of innovation, community, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. We pride ourselves on our ever-evolving menu, offering classic favorites and introducing new, exciting flavors to surprise and delight our guests.   
Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all. 
Position Summary
The Baker 2 Team Member is an intermediate-level position on the Bake team with increased experience, skills, and responsibilities of a Baker 1. The Bake team’s goal is to bake and produce all inclusions and variegates for the finished ice cream. The Baker 2 Team Member contributes to production by producing quality inclusions, variegates and moms for our ice cream by following recipes and the daily production schedule. This position requires attention to detail, a strong commitment to food safety, and the ability to work effectively in a fast-paced food manufacturing environment.
Joining Our Team
Qualifications:
  • 1+ years working in commercial food preparation, manufacturing, production, or warehouse environment. 
  • 6+ months baking experience. 
  • Knowledge of pertinent local, federal, and state health and safety laws and regulations.  
  • High school diploma or equivalent preferred.  

Knowledge and Critical Skills: 
  • Fluency in English.  
  • Good counting and math skills. 
  • Strong attention to detail. 
  • Ability to work in a fast-paced environment. 
  • Ability to communicate effectively with co-workers. 
  • Comfortable working on a team in a manufacturing facility with other teams. 
  • Ability to uphold a high standard of service, efficiency, sanitation, and safety. 
  • Possess general knowledge of pastry skills and candy making. 
  • Comfortable with operating a wide range of commercial kitchen equipment.  

Benefits & Perks
  • Financial Flexibility: Optional Everyday Pay for access to earned wages anytime, plus competitive tips and a 401(k) match with a 50% company match up to 1% of your salary after three months. 
  • Health & Wellness: Medical, Dental, and Vision insurance available the first of the month following or coinciding with the hire date, plus FSA, HSA, Accident, Critical Illness, and Hospital Indemnity coverage options. 
  • Mental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family through multiple support options, including text, chat, web, in-person, and group sessions. 
  • Work-Life Balance: Two consecutive days off weekly, Paid Sick Time (40 hours upon hire, then accrued at 1 hour per 30 hours worked), approximately two weeks of Paid Time Off (PTO) per year for the first two years (increasing to three weeks in years 3–5, and four weeks starting in year 6), 12 weeks of Paid Parental Leave at 70% of pay, and holiday pay for 12 recognized holidays. 
  • Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance. 
  • Education & Career Growth: Up to $1,800 per year in Educational Assistance, plus career pathing and development opportunities. 
  • Inclusive Culture: A supportive, welcoming workplace where every Team Member is valued and respected. 

Wage Transparency:
We are actively embracing pay transparency by disclosing the hiring wage for this role as $19.55-$20.86 , highlighting its full earning potential within the broader range of $19.55-$23.90
Food Allergy Warning
This position requires working in an environment where common food allergens, such as peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood, are present. If you have severe allergies, please take this into consideration when applying. Reasonable accommodations are available to support individuals with disabilities. 

X-Ray Machine Warning Only
Please note that this position involves working in an environment where X-ray machines are frequently used. If you have any implanted medical devices, such as pacemakers, defibrillators, or other electronic implants, please consult with your healthcare provider to ensure that working around X-ray machines will not interfere with your device or pose any health risks. 
Your safety and well-being are our top priorities. If you have any questions or require additional information, please feel free to contact us. 

Equal Employment Opportunity (EEO) Statement 
Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status. We are committed to providing equal employment opportunities for all. If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply, please contact our Talent team at ta@saltandstraw.com. 

Work Authorization and E-Verify 
We participate in E-Verify to confirm work authorization but do not use this process to pre-screen applicants. Qualified candidates with criminal histories are also considered in accordance with applicable laws. 
Our Values
Create the Unbelievable 
Show Up Generously 
Act with Thoughtful Curiosity 
Share Human Kindness 
Make It Count 
These values are the sprinkles on top, guiding us to create happiness through moments of wonder in every scoop, smile, and shared moment. They form the foundation of our brand and shape the culture of our workplace. 

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