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Test Operations Manager Jobs in Kansas (NOW HIRING)

The Operations Manager serves as the senior on‑site leader responsible for operational delivery ... test. Responsibilities Key Responsibilities * Oversee day‑to‑day management of the account and ...

The Operations Manager serves as the senior onsite leader responsible for operational delivery ... test. Key Responsibilities * Oversee daytoday management of the account and maintain communication ...

The Operations Manager serves as the senior on-site leader responsible for operational delivery ... test. POSITION RESPONSIBILITIES Key Responsibilities * Oversee day-to-day management of the account ...

The Operations Manager serves as the senior onsite leader responsible for operational delivery ... test. POSITION RESPONSIBILITIES Key Responsibilities * Oversee daytoday management of the account ...

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... test as a condition of employment or continued employment. An employer who violates this law shall ...

Operations Manager

Wichita, KS · On-site

$23 - $23.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... test as a condition of employment or continued employment. An employer who violates this law shall ...

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... test as a condition of employment or continued employment. An employer who violates this law shall ...

Operations Manager

Wichita, KS · On-site

$23 - $23.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... test as a condition of employment or continued employment. An employer who violates this law shall ...

Operations Manager

Wichita, KS · On-site

$23 - $23.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... test as a condition of employment or continued employment. An employer who violates this law shall ...

Serve as a propulsion subject-matter expert during Test Readiness Reviews (TRRs), Test Hazard Analyses (THAs), and Operational Risk Management (ORM) assessments * Support root-cause investigations ...

As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... Ability to pass a color vision test for purposes of visually inspecting aviation fuel. * Must be ...

Posted today

Grain Operations Manager

Sterling, KS · On-site

$60K - $80K/yr

Completes special projects as assigned by area manager. ESSENTIAL QUALIFICATIONS: * Operational ... Run the scale, probe grain trucks, test the grain, place an inspection grade on all incoming and ...

Grain Operations Manager

Sterling, KS · On-site

$60K - $80K/yr

Completes special projects as assigned by area manager. ESSENTIAL QUALIFICATIONS: * Operational ... Run the scale, probe grain trucks, test the grain, place an inspection grade on all incoming and ...

... test. - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are ... responsible for the day-to-day activity and development of 5-10 supervisors within a complex call ...

... employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are ... responsible for the day-to-day activity and development of 5-10 supervisors within a complex call ...

... a brief pre-employment test. _ WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are ... responsible for the day-to-day activity and development of 5-10 supervisors within a complex call ...

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Test Operations Manager information

What cities in Kansas are hiring for Test Operations Manager jobs?

Cities in Kansas with the most Test Operations Manager job openings:

Operations Manager

Wichita, KS • On-site

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees

Full-time

Re-posted 27 days ago


Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

The Operations Manager serves as the senior on‑site leader responsible for operational delivery, client partnership, and performance results. This role ensures alignment between organizational goals, workforce execution, and service excellence.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities

  • Oversee day‑to‑day management of the account and maintain communication with client operational contacts.
  • Drive performance outcomes to achieve SLAs, KPIs, and quality expectations.
  • Lead, mentor, and develop functional leaders to ensure consistent execution.
  • Manage client updates, reporting, and escalation handling.
  • Ensure alignment across Quality, Training, Workforce, and Talent Acquisition functions.
  • Identify opportunities to enhance processes, improve efficiency, and elevate customer experience.
  • Maintain compliance with company policies, security requirements, and regulatory standards.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent experience).
  • 3 years of contact center/BPO leadership experience with multi-functional oversight.
  • Proven success managing large teams through layered leadership structures.
  • Strong financial management capabilities including budgeting, forecasting, and cost control.
  • Demonstrated ability to build and maintain client relationships, including executive-level stakeholders.
  • Experience achieving KPI performance, delivering SLAs, and leading continuous improvement initiatives.
  • Advanced decision‑making and problem‑solving skills in fast-paced environments.
  • Strong knowledge of workforce planning, quality frameworks, and operational analytics.
  • Excellent communication, presentation, and change management abilities.

Nice to Have

  • Experience within fintech, financial services, or regulated industries.
  • Six Sigma, Lean, or similar process improvement certifications.
  • Experience launching new programs or scaling operations.
  • Familiarity with automation, AI‑enabled tools, or digital transformation initiatives.

MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

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