Spare Customer Service Sales Agent REPORTS TO : Supervisor Customer Service DEPARTMENT : Passenger ... Terminals) * Provides fare and schedule information for all services to the general public
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Spare Customer Service Sales Agent REPORTS TO : Supervisor Customer Service DEPARTMENT : Passenger ... Terminals) * Provides fare and schedule information for all services to the general public
This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor ... Complete payment of freight/terminals by guarantee, check or wire transfer as needed KNOWLEDGE ...
This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor ... Complete payment of freight/terminals by guarantee, check or wire transfer as needed KNOWLEDGE ...
Traffic Agent
Toronto, ON · On-site
This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor ... Complete payment of freight/terminals by guarantee, check or wire transfer as needed KNOWLEDGE ...
Traffic Agent
Toronto, ON · On-site
This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor ... Complete payment of freight/terminals by guarantee, check or wire transfer as needed KNOWLEDGE ...
Experienced with remote access software (VPN, Microsoft Terminal Services). * Experience with ServiceNow Call Tracking database. * Takes initiative, seeking opportunities for change, growth and ...
Experienced with remote access software (VPN, Microsoft Terminal Services). * Experience with ServiceNow Call Tracking database. * Takes initiative, seeking opportunities for change, growth and ...
Parcel Delivery Part Time
Ottawa, ON · On-site
Delivery Agent or Letter Carrier Primary City: Ottawa Other Location(s): Province: Ontario ... Complete delivery records using a Portable Data Terminal (PDT) Job Responsibilities (continued)
Parcel Delivery Part Time
Ottawa, ON · On-site
Delivery Agent or Letter Carrier Primary City: Ottawa Other Location(s): Province: Ontario ... Complete delivery records using a Portable Data Terminal (PDT) Job Responsibilities (continued)
Spare Customer Service Sales Agent
Cochrane, ON • On-site
Ontario Northland
Part-time
Retirement, PTO
Re-posted 6 days ago
Job description
POSITION: Spare Customer Service Sales Agent
REPORTS TO: Supervisor Customer Service
DEPARTMENT: Passenger Services
LOCATION: Timmins or Cochrane
REFERENCE: 500-64B-27
RATE OF PAY: $29.5362- $32.8180/ hour (Increases set out as per the collective agreement. Full rate effective after 1 year of service)
WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.
ACCOUNTABILITY STATEMENT:
The Spare Customer Service Sales Agent (CSSA) will provide superior customer service both in person and over the phone regarding Ontario Northland bus and train service. This role functions on a flexible, as-needed basis, covering scheduled shifts during vacations, sick leave, and peak periods. Hours are variable and not guaranteed, requiring adaptability and readiness to support operational needs.
MAJOR DUTIES/ RESPONSIBILITIES:
CLOSING DATE: ongoing until position is filled. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number. Visit our career website to apply: https://www.ontarionorthland.ca/en/careers
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
If it is determined that any information provided in the application or during the recruitment process is false, misleading, or incomplete, Ontario Northland may discontinue your candidacy from further consideration.
At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.
ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.
Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.
REPORTS TO: Supervisor Customer Service
DEPARTMENT: Passenger Services
LOCATION: Timmins or Cochrane
REFERENCE: 500-64B-27
RATE OF PAY: $29.5362- $32.8180/ hour (Increases set out as per the collective agreement. Full rate effective after 1 year of service)
WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.
ACCOUNTABILITY STATEMENT:
The Spare Customer Service Sales Agent (CSSA) will provide superior customer service both in person and over the phone regarding Ontario Northland bus and train service. This role functions on a flexible, as-needed basis, covering scheduled shifts during vacations, sick leave, and peak periods. Hours are variable and not guaranteed, requiring adaptability and readiness to support operational needs.
MAJOR DUTIES/ RESPONSIBILITIES:
- Sells ONTC bus/train and interline tickets
- Relieves Ticket Agents over six ONTC stations between North Bay and Moosonee (This position will primarily service Timmins, Cochrane, Kirkland Lake Terminals)
- Provides fare and schedule information for all services to the general public
- Processes and handles incoming and outgoing Bus Parcel Express and baggage (weighing up to 75 pounds)
- Performs daily audit functions in order to reconcile paperwork and daily sales
- Responds to incoming customer enquiries via email, phone or other correspondence
- Responds to customer concerns and complaints
- Employees will be provided with on-the-road compensation in accordance with the collective agreement
- 8-hour shifts with the availability to work within a 24 hour/ 7-day operation
- Secondary School Diploma or General Educational Development (GED)
- Valid driver's license and have access to a reliable vehicle
- Excellent customer service skills and have experience in providing customer service in a fast-paced environment
- Strong computer skills and experience using Windows based applications
- Excellent oral and written communication skills
- Project a positive and helpful image at all times
- Previous experience dealing with cash and reconciliation for multiple transactions
- Must have the flexibility necessary to adapt to changing schedules and locations (position requires frequent overnight travel)
- Preference will be given to qualified applicants who are fluent in both official languages (English and French)
- Committed to Company Health and Safety
CLOSING DATE: ongoing until position is filled. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number. Visit our career website to apply: https://www.ontarionorthland.ca/en/careers
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
If it is determined that any information provided in the application or during the recruitment process is false, misleading, or incomplete, Ontario Northland may discontinue your candidacy from further consideration.
At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.
ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.
Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.
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