Saia is a different kind of logistics and transportation company. We do things the right way. You ... Supervises customer service operations within multiple terminals, including coaching customer ...
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Supervises customer service operations within multiple terminals, including coaching customer ...
Customer Care Specialist
Colonie, NY · On-site
$22.40 - $27.30/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Provides support to customers and terminal operations by managing communications ...
Customer Care Specialist
Colonie, NY · On-site
$22.40 - $27.30/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Provides support to customers and terminal operations by managing communications ...
Customer Care Specialist II
Orlando, FL · On-site
$21.10 - $25.75/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Provides support to customers and terminal operations by managing communications ...
Customer Care Specialist II
Orlando, FL · On-site
$21.10 - $25.75/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Provides support to customers and terminal operations by managing communications ...
Regional Maintenance Manager
$63K - $81K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... With hundreds of terminals across the country and growing, we're always looking for more ...
Regional Maintenance Manager
$63K - $81K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... With hundreds of terminals across the country and growing, we're always looking for more ...
Customer Care Specialist
Fontana, CA · On-site
$21.10 - $25.25/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Supports terminal operations through clerical and customer service activities ...
Customer Care Specialist
Fontana, CA · On-site
$21.10 - $25.25/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Supports terminal operations through clerical and customer service activities ...
Customer Care Specialist
Rockford, IL · On-site
$21.10 - $25.25/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Supports terminal operations through clerical and customer service activities ...
Customer Care Specialist
Rockford, IL · On-site
$21.10 - $25.25/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Supports terminal operations through clerical and customer service activities ...
Saia is a different kind of logistics and transportation company. We do things the right way. You ... With hundreds of terminals across the country and growing, we're always looking for more ...
Saia is a different kind of logistics and transportation company. We do things the right way. You ... With hundreds of terminals across the country and growing, we're always looking for more ...
Regional Human Resources Manager
Phoenix, AZ · On-site
$79K - $109K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... With hundreds of terminals across the country and growing, we're always looking for more ...
Regional Human Resources Manager
Phoenix, AZ · On-site
$79K - $109K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... With hundreds of terminals across the country and growing, we're always looking for more ...
Saia is a different kind of logistics and transportation company. We do things the right way. You ... terminal operations, including sorting, handling, loading, and unloading freight. Manages daily ...
Saia is a different kind of logistics and transportation company. We do things the right way. You ... terminal operations, including sorting, handling, loading, and unloading freight. Manages daily ...
Regional Human Resources Manager
Buford, GA · On-site
$72K - $100K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... With hundreds of terminals across the country and growing, we're always looking for more ...
Regional Human Resources Manager
Buford, GA · On-site
$72K - $100K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... With hundreds of terminals across the country and growing, we're always looking for more ...
Salesforce Platform Manager
$60.75 - $80.50/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... With hundreds of terminals across the country and growing, we're always looking for more ...
Salesforce Platform Manager
$60.75 - $80.50/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... With hundreds of terminals across the country and growing, we're always looking for more ...
Customer Care Specialist III
$22.15 - $27.30/hr
Saia Logistics And Transportation Job Saia is a different kind of logistics and transportation ... Investigates freight issues, manages claims processes, and applies policies to resolve disputes ...
Customer Care Specialist III
$22.15 - $27.30/hr
Saia Logistics And Transportation Job Saia is a different kind of logistics and transportation ... Investigates freight issues, manages claims processes, and applies policies to resolve disputes ...
Customer Care Specialist
$22.15 - $27.30/hr
Saia Logistics and Transportation Opportunity Saia is a different kind of logistics and ... Investigates freight issues, manages claims processes, and applies policies to resolve disputes ...
Customer Care Specialist
$22.15 - $27.30/hr
Saia Logistics and Transportation Opportunity Saia is a different kind of logistics and ... Investigates freight issues, manages claims processes, and applies policies to resolve disputes ...
Customer Care Specialist III
$22.15 - $27.30/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Investigates freight issues, manages claims processes, and applies policies to resolve disputes ...
Customer Care Specialist III
$22.15 - $27.30/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Investigates freight issues, manages claims processes, and applies policies to resolve disputes ...
Customer Care Specialist II
$21.10 - $25.75/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Provides support to customers and terminal operations by managing communications ...
Customer Care Specialist II
$21.10 - $25.75/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Provides support to customers and terminal operations by managing communications ...
Customer Care Specialist
$22.65 - $27.80/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Investigates freight issues, manages claims processes, and applies policies to resolve disputes ...
Customer Care Specialist
$22.65 - $27.80/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Investigates freight issues, manages claims processes, and applies policies to resolve disputes ...
Customer Care Specialist
Newburgh, NY · On-site
$22.65 - $27.80/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Investigates freight issues, manages claims processes, and applies policies to resolve disputes ...
Customer Care Specialist
Newburgh, NY · On-site
$22.65 - $27.80/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Investigates freight issues, manages claims processes, and applies policies to resolve disputes ...
Regional Human Resources Manager
Charlotte, NC · On-site
$78K - $107K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... With hundreds of terminals across the country and growing, we're always looking for more ...
Regional Human Resources Manager
Charlotte, NC · On-site
$78K - $107K/yr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... With hundreds of terminals across the country and growing, we're always looking for more ...
Customer Service Specialist
Lafayette, IN · On-site
$21.65 - $26.25/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Provides support to customers and terminal operations by managing communications ...
Customer Service Specialist
Lafayette, IN · On-site
$21.65 - $26.25/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Provides support to customers and terminal operations by managing communications ...
Customer Service Specialist
Lafayette, IN · On-site
$21.65 - $26.25/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Provides support to customers and terminal operations by managing communications ...
Customer Service Specialist
Lafayette, IN · On-site
$21.65 - $26.25/hr
Saia is a different kind of logistics and transportation company. We do things the right way. You ... Position Summary Provides support to customers and terminal operations by managing communications ...
Terminal Manager Saia information
See salary details
$36K - $42.8K
1% of jobs
$42.8K - $49.6K
6% of jobs
$49.6K - $56.5K
16% of jobs
$57.5K is the 25th percentile. Wages below this are outliers.
$56.5K - $63.3K
12% of jobs
The median wage is $69.1K / yr.
$63.3K - $70.1K
18% of jobs
$70.1K - $76.9K
18% of jobs
$79.5K is the 75th percentile. Wages above this are outliers.
$76.9K - $83.7K
12% of jobs
$83.7K - $90.5K
8% of jobs
$90.5K - $97.4K
6% of jobs
$97.4K - $104.2K
2% of jobs
$104.2K - $111K
1% of jobs
$36K
$71.9K
$111K
How much do terminal manager saia jobs pay per year?
As of Jun 11, 2026, the average yearly pay for terminal manager saia in the United States is $71,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $81,500.00 per year, depending on experience, location, and employer.
What does a Terminal Manager at Saia do?
A Terminal Manager at Saia is responsible for overseeing the daily operations of a freight terminal, ensuring efficient and safe handling of shipments, staff management, and customer satisfaction. They coordinate activities such as freight loading and unloading, scheduling, and compliance with company policies and regulatory requirements. The Terminal Manager also manages budgets, monitors performance, and implements process improvements to enhance operational effectiveness.
What are the key skills and qualifications needed to thrive as a Terminal Manager at Saia, and why are they important?
To thrive as a Terminal Manager at Saia, you need strong leadership abilities, experience in transportation or logistics management, and typically a bachelor's degree in business or a related field. Familiarity with transportation management systems (TMS), warehouse management software, and safety compliance certifications are highly valued. Exceptional communication, organizational, and problem-solving skills set top performers apart in this position. These skills ensure efficient terminal operations, regulatory compliance, and effective team leadership in a dynamic logistics environment.
What is the difference between Terminal Manager Saia vs Terminal Supervisor Saia?
| Aspect | Terminal Manager Saia | Terminal Supervisor Saia |
|---|---|---|
| Responsibilities | Oversees entire terminal operations, manages staff, coordinates logistics | Supervises daily activities, manages shift operations, ensures safety and efficiency |
| Required Credentials | Experience in logistics, management skills, possibly a degree | Experience in transportation, supervisory skills, relevant certifications |
| Work Environment | Office-based with on-site management duties | On-site supervision of terminal activities |
While both roles involve overseeing terminal operations, the Terminal Manager Saia has broader responsibilities including strategic planning and staff management, whereas the Terminal Supervisor Saia focuses on daily operational supervision. Both roles require logistics experience and industry certifications, but the Manager position typically involves higher-level decision-making and leadership.
How does a Terminal Manager at Saia typically work with dispatchers and drivers to ensure efficient freight operations?
As a Terminal Manager at Saia, you'll play a central role in coordinating with dispatchers and drivers to maintain smooth and on-time freight operations. This involves holding regular briefings, monitoring shipment schedules, and resolving logistical challenges as they arise. You'll also oversee safety compliance, manage staffing levels, and foster teamwork to achieve performance targets. Effective communication and adaptability are key, as you'll often need to address unexpected delays or customer requests in real time.
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.
Position Summary
Manages customer service operations within a geographic region. Ensures high levels of customer satisfaction by overseeing service teams across multiple locations, monitoring performance metrics, addressing customer concerns, and collaborating with local leadership to achieve regional customer service goals.
Major Tasks and Responsibilities
Preferred Qualifications
Benefits
At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.
Make Your Move
At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.
Position Summary
Manages customer service operations within a geographic region. Ensures high levels of customer satisfaction by overseeing service teams across multiple locations, monitoring performance metrics, addressing customer concerns, and collaborating with local leadership to achieve regional customer service goals.
Major Tasks and Responsibilities
- Supervises customer service operations within multiple terminals, including coaching customer service representatives, setting performance goals, and providing feedback to improve customer interactions.
- Tracks key customer service metrics, including call resolution time, customer satisfaction scores, and representative productivity.
- Reviews customer service calls and interactions to ensure adherence to company standards and quality guidelines.
- Handles complex customer complaints and escalated issues that cannot be resolved at the representative level.
- Works with customer service trainers to provide ongoing training and development opportunities for customer service representatives to improve their skills and knowledge.
- Collaborates with sales, operations, and other internal stakeholders to ensure a seamless customer experience.
- Develops and implements strategies to improve business processes, increase productivity, and enhance the customer experience.
Preferred Qualifications
- Bachelor's degree in business or a related area.
- 5+ years of customer service experience.
- Prior management experience.
- Willingness to travel 25% or more of the time.
Benefits
At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.
Make Your Move
At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Saia
Sourced by ZipRecruiter
Industry
Trucking
Company size
10,000+ Employees
Headquarters location
Johns Creek, GA, US
Year founded
1924