POSITION PURPOSE
Provides excellent service to customers, sales and other departments by coordinating identity/grade discrepancies, distributing test certificates and investigating problems. Controls filing and preservation of quality records.
ESSENTIAL FUNCTIONS
- Maintain a clean and safe work area
- Notarize documents as required by customers, sales staff or state authorities
- Coordinate customer requests with metallurgists and respond to customers - Daily
- Generate, review, update, and send test certificates - Daily
- Email, upload (to SharePoint), and track - ABS, DNV, Lloyd's, and CE stamped test certificates - Daily
- Work with metallurgists on special projects - Weekly
- Enter test data to Caterpillar - Weekly
- Provide invoices to metallurgists for approval and submit to finance for payment - Weekly
- Weekend duties - Covering for As-Rolled, QL5, and QL6 - Monthly
- Issue boot and eyeglass vouchers to team members - Monthly
- Back-up for As-Rolled/Coil material release - Monthly or as needed
- Issues restencil/diestamp letters to customers
- Responds to recertification requests from customers and sales
- Provide coverage for front desk reception as needed
QUALIFICATIONS
Competencies and Experience
Required
- Computer literate (proficient in Outlook, Word and Excel)
- Ability to perform data entry with a high degree of accuracy
- Ability to solve problems
- Ability to work well with other team members
- Attention to detail (accuracy)
- Ability to perform multiple tasks simultaneously with minimal supervision
- Maintain good attendance record
- Good oral and written communication skills, including the ability to cover front desk reception
Preferred
Education
Required
- High School Diploma/equivalent
- Two (2) years of education beyond high school or equivalent business experience
SUPERVISORY RESPONSIBILITIES/DIRECT REPORTS
This position has no supervisory responsibilities.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee will be required to sit, stand, and/or walk as follows:
- Sitting 8 hours at a time
- Standing 0.5 hour at a time
- Walking 0.5 hour at a time
The position requires the following talking, vision and hearing capabilities:
- Talking person to person, on the phone, and in a group setting
- Hearing in person, on the phone, and in group a setting
- Vision at near and midrange
The position requires the following pushing, pulling, lifting and carrying capabilities:
- Push, pull, lift, and/or carry items weighing 20 pounds or less
The employee will occasionally be required to:
- Stooping, kneeling, and crouching
- Balancing
- Twisting at waist level
- Reaching above shoulder
- Reaching at waist/desk level
- Reaching below waist level
- Handling (gross motor; gripping; holding; grasping) with both hands together or separately
The employee will constantly be required to:
- Fingering (fine motor) with both hands together or separately
The employee will be required to work in the following conditions: (While wearing safety equipment and/or clothing for protection from hazards)
- Inside
- Amid noise
- Amid mechanical, electrical, and industrial magnet hazards
POSITION TYPE/EXPECTED HOURS OF WORK/TRAVEL REQUIREMENTS
- Position is full time, non-exempt, and is eligible for overtime
- Position works (8) hours a day, with rotating weekend and holiday coverage required
- Position offers opportunities for overtime
- Position operates at a moderate to fast pace
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Us
Becoming part of the SSAB family means joining a journey. A journey that we believe is essential for the sustainability of this planet. Steel has been one of the most important materials for developing our society and it will continue to be so. In the roofs over our heads, in the bridges connecting our cities and in the cars of tomorrow. At SSAB we are proud of our history and leadership in high-strength steel. But we are also aware that the production of steel is one of the largest emitters of greenhouse gases in the world. That has to change. That is why we have developed the world's first fossil-free steel production and have committed to becoming largely fossil-free. As part of SSAB you will be instrumental in realizing this goal and pushing for the green transformation of the whole steel industry.
About the Team
SSAB Special Steels has global responsibility for sales of SSAB's quenched and tempered (Q&T) steels and advanced high-strength steels (AHSS) as well as for steel and plate production in Oxelösund, Sweden, and Mobile, USA.