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Temporary Weekend Chat Support Jobs in Illinois (NOW HIRING)

ISG Partners

Customer Support Specialist

Evanston, IL

$55K - $65K/yr

Manage and resolve inbound support tickets across chat, email, and additional channels with ... Participate in weekend support rotation and shared team coverage schedules. * Maintain internal ...

Scotsman Ice

Refrigeration Technical Support

Vernon Hills, IL · On-site

$36K - $45K/yr

Would you like to leave the field and be home for nights, weekends and holidays? You're in luck ... Provides technical support to customers by phone, text, chat and logs information for each call in ...

Kamehameha Schools

Resident Attendant (Temporary)

Campus, IL

$15.50 - $19.75/hr

This temporary assignment may offer up to 40 hours per week, based on program needs., hours are ... support in the event of a crisis or emergency situation including evenings, weekends, holidays, and ...

Rundoo

Product Support Specialist

Chicago, IL · On-site

$83K/yr

Mid Shift + Weekends - Monday-Wednesday, Saturday & Sunday, 8:00am-6:00pm CT (Thursday & Friday off ... Provide exceptional support via Intercom chat, email, and phone to hardware and paint store owners ...

Rundoo, Inc.

Product Support Specialist

Chicago, IL · On-site

$55 - $75/hr

Opening Shift -- Monday-Friday, 5:00am-3:00pm CT Mid Shift + Weekends -- Monday-Wednesday, Saturday ... Provide exceptional support via Intercom chat, email, and phone to hardware and paint store owners ...

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Customer Support Specialist

ISG Partners

Evanston, IL

$55K - $65K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Job description

Position: Support Specialist

Division: Customer Operations

Location: Chicago, IL (Hybrid, 3 days onsite/week)

Salary: $55–65K


What Goose Offers

  • Great working environment with a family oriented culture.
  • Health, Dental, and Vision Insurance: 85% coverage for employees, 60% for dependents.
  • Flexible PTO (vacation, sick, personal days) plus 5 company holidays.
  • Opportunities for professional development and career growth.
  • A collaborative, inclusive, and supportive team environment.


Work Environment

  • This role is ideal for someone who genuinely enjoys helping people and wants to grow within a fast-moving startup.
  • Because of the close collaboration with our team, we prefer candidates based in the greater Chicago area who can work onsite three days per week. 


About the Role

  • Goose is hiring a Support Specialist to join their growing Customer Operations team.
  • You’ll be on the front lines of the customer experience — resolving issues, deepening product expertise, and helping shape the systems that make great support scalable.
  • You’ll report to our Senior Support Specialist and work closely with teams across Customer Success and Implementation.
  • This is a net-new role with clear early KPIs (time to respond, time to close, DSAT) and the opportunity to help define future success metrics as you grow.


What You’ll Do

  • Manage and resolve inbound support tickets across chat, email, and additional channels with accuracy, empathy, and care.
  • Become a product expert, developing a deep understanding of Goose’s platform to guide customers through issues and workflows.
  • Partner with our offshore support team to ensure smooth handoffs and consistent customer experiences across time zones.
  • Identify recurring issues and customer friction points, escalating trends to senior team members and leadership.
  • Collaborate with Customer Success and Implementation on cross-functional customer needs.
  • Participate in weekend support rotation and shared team coverage schedules.
  • Maintain internal documentation, support playbooks, and training materials.


Necessary Skills Needed

  • 1–3 years in customer support, customer success, or another customer-facing role.
  • Clear, empathetic communication skills — written and verbal — with the ability to simplify complex concepts.
  • A problem-solving mindset and curiosity about root causes, not just quick fixes.
  • Strong organizational habits and comfort managing multiple open issues.
  • Ability to thrive in a fast-paced startup environment where processes evolve.
  • Familiarity with support tools (Intercom, HubSpot, Zendesk, etc.) or a willingness to learn quickly.


Bonus Points if You Have…

  • Experience in pet services, hospitality, or other service-based industries.
  • Background in SaaS support at an early-stage startup.
  • Interest in growing into a senior or lead support role over time.