Temporary Ruby Programmer Jobs in Illinois (NOW HIRING)

About the Role

As Production Support Engineer, you will be part of a multi-tiered support team whose primary responsibilities include minimizing downtime and optimizing production uptime. You will be the bridge between code and customer. This is an in-person role in our Chicago office. 

What You'll Do

The Production Support Engineer will

• Act as the primary incident commander for high-severity outages, orchestrating the technical response and maintaining clear lines of communication with stakeholders.
• Lead blameless post-mortem sessions to dissect failures. Be responsible for translating technical items into documented systemic improvements.
• Perform in-depth troubleshooting and analysis to resolve bugs, identify workflow enhancements and other functional errors.
• Own and evolve the observability strategy. Move us from reactive alerts to predictive insights.
• Dive into Ruby code, review GitHub PRs, manage feature flags, and run production jobs to keep things moving.
• Lead problem management. Identify systemic trends and partner with Product teams to prioritize permanent fixes over temporary band-aids.
• Drive continuous improvement by identifying and implementing enhancements to support tools, workflows, and documentation.
• Drive critical escalations in technically challenging situations in collaboration with engineering, product, and other IT teams.

What We Look For

• Familiarity with AWS (ECS, Lambda, CloudWatch) and SQL.
• Hands-on experience with Observability/APM tools.
• Some development exposure. You're comfortable reading and debugging Ruby or JavaScript and navigating basic GitHub workflows.
• Experience supporting incident response. You can help keep a bridge organized and contribute to driving issues toward resolution.
• Organized and detail-oriented, with a reliable work ethic and a willingness to take initiative.
• Comfortable working through ambiguity, keeping track of your own tasks, and staying level-headed during high-pressure situations.