The Wake County Social Service's Economic Self-Sufficiency division has over 225 Eligibility Caseworkers who provide critical resources for the citizens of Wake County. Eligibility Caseworkers determine eligibility based on factors such as income, family size, medical information, medical evaluations/ health conditions, resources, deductible expenses, and needs. Applications are processed in NCFAST (the electronic case management system) and OnBase (the document management system) to issue benefits and perform case management functions. The Eligibility Caseworkers spend the majority of time within NCFAST and OnBase to determine clients' eligibility.
We are currently seeking an Adult Medicaid Long Term Care - Eligibility Caseworker III to join our Economic Self-Sufficiency team.
Essential Functions:
Providingcase management service by determining on-going eligibility for a State orCounty Department of Social Services program for Long Term Care and SpecialAssistance and/or Community Alternative Program for Children (CAP-C)
Entering all required data intocomputer systems in order to authorize benefits
If needed, refer household to outside community resources
Maintaining thorough knowledge of all policy and procedures by attendingtraining and keeping abreast of all policy changes
Providing back up to other Case Managers
Providing accurate and timely documentation, utilize document managementsystem for caseload management
Actively supports and participates in department emergency preparedness andresponse activities, which may include temporary changes in responsibilitiesand working hours.
In the event of an emergency, as determined bythe County Manager or designee, participation in preparedness and responseoperations should be expected. Employee may be required to fill a temporaryassignment in a role different from standard duties, work hours and/or worklocation in preparation for, during and after the emergency. Employee may alsobe required to participate in relevant exercises and regular preparednesstraining.