Temporary Frito Lay Customer Service Jobs in Michigan

Overview

We are PepsiCo Supply Chain.  We are the game changers, innovators, collaborators, history makers focused on sustainability and creating global brands.  We are ground breakers of the Supply Chain & Logistics space.  We are a diverse group, spread across 200 countries and territories, and united by a shared set of values and goals.  You know our name through our amazing portfolio, including Pepsi, Frito Lay, Quaker, and Gatorade. 

We perform with a purpose.  We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities, and our business practices.  Together, we raise the bar in lean manufacturing practices.  We put forth new standards and stretch to reach beyond the goals we set.  We are a think tank, bringing our perspectives into action and are determined to find ways to drive efficiencies, improve processes and achieve the highest level of safety. . .  all while meeting the demands of our Customers and Consumers to deliver the best products.  At PepsiCo, we are committed to performing well as individuals and in teams, and to strengthen the company as a whole.  Are you hungry to be a part of the world’s largest portfolio of billion-dollar food and beverage brands?  Then now is the time to explore the Possibilities of PepsiCo. 

A Facility Operations Manager (FOM) plays a vital role in the Frito-Lay supply chain, driving results and managing change related to all operations functions at a Distribution Center site.  Specifically, a FOM at Frito-Lay has three overarching responsibilities: people and team development, site management, and customer service.

Responsibilities

People and Team Development:

• Coordinate hiring and training for all warehouse team members.  Team members are responsible for a number of functions within the Distribution Center: receiving the product from manufacturing and moving product within the warehouse; preparing customer orders for delivery; moving full cases or picking and packing an individual mix of product into a case
• Develop a cohesive and empowered team of 30 - 40 employees with the technical and problem-solving skills to execute daily tasks as efficiently as possible.  A FOM’s role in this process occurs through executing the SOPs Playbook action plans (alongside presence on the floor).  In-depth hourly Labor Performance Management: managing Picker performance through several systems and providing real-time feedback and obstacle removal to improve performance.  Pre-shift and mid-shift meetings are utilized as touchpoints to gain a pulse of the team and encourage and motivate the team multiple times each day.  Flight Plan Reviews are more formal meetings each period to drive the team towards period and quarterly plan goals
• Manage all day-to-day people issues such as crewing, safety, specific employee issues, etc.  Provide coaching through work withs and administer corrective action as needed
• Collaboration with the Sales Team is a daily expectation to ensure customer service needs are being met

Site Management:   

• Meet cost parameters; execute service targets and objectives through daily management of direct and indirect expenses.  Direct expenses include labor efficiency (how many cases are outputted per hour worked) and accuracy (packing cases in a complete and exact manner).  A heavy emphasis will be placed on supporting the frontline Team to achieve its Dynamic Standards Labor expectations.  Additionally, all indirect expenses must be maintained, such as supplies, utilities, etc
• Ensure site regulatory compliance with OSHA, DOT, FDA, and EPA
• Manage warehouse space from both inventory and safety standpoints.  In terms of inventory, ensure that pallets and cases are inappropriate lines and that all picking modules are replenished with the product.  From a safety perspective, ensure that all pallets, forklifts, trash cans, etc. follow the site 5S plan (if currently in place).  Be especially cognizant of pallets and product on 2nd and 3rd tiers, as mistakes at these levels could have serious safety implications
• Facilitate and execute site acceleration each year to continuously improve. Site acceleration occurs when a team of labor experts analyze current practices and develop action plans to improve efficiency and productivity 

Customer Service:

• Serve as a liaison with manufacturing and general suppliers
• Accurately and properly provide customer service to Sales partners. Specifically, work with Route Sales Representatives (RSRs) on a daily basis to understand product and customer issues.  Execute product planning and ordering to ensure product availability without inventory overages.  Limit compliance issues to ensure the product that is ordered is stocked in the warehouse.  In addition, limit adjustment issues to ensure cases are packed accurately
• Communicate and lead Value in Planning (VIP) process with Sales partners

Compensation and Benefits:

• The expected compensation range for this position is between $66,900 - $111,950.
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Qualifications

• Bachelor’s degree required preferably in Supply Chain Management or related. 
• 0-2 years of Operations or Supply Chain experience required in Warehouse, Operations, Production, or related experience).
• 0-2 years of People Management or Leadership experience preferred.
• Microsoft Office Suite experience required. 
• Availability to work Sunday-Thursday between 10:00am-6:00pm

EEO Statement

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / Age
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.
Please view our Pay Transparency Statement. 

Qualifications:

• Bachelor’s degree required preferably in Supply Chain Management or related. 
• 0-2 years of Operations or Supply Chain experience required in Warehouse, Operations, Production, or related experience).
• 0-2 years of People Management or Leadership experience preferred.
• Microsoft Office Suite experience required. 
• Availability to work Sunday-Thursday between 10:00am-6:00pm

Education:UNAVAILABLEEmployment Type: FULL_TIME