Specialist I, Admissions Operations (TEMP)
POSITION SUMMARY
The Admissions Operations Specialist I will assist the Admissions Operations Team with typical duties that include working with incoming students, compiling and analyzing information for reports or presentations; maintaining records and databases; responding to correspondence; editing and proofreading documents. The position will also assist with technical setup, online student admissions application and admissions processing functions.
ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
- Assist students with completing application(s) as needed, log-on directions, resolve errors, password resets, and duplicate accounts related to person records in CRM Recruit.
- Monitor application data for indicators of fraudulent activity. Investigate flagged records and collaborate with other departments to resolve discrepancies and enforce institutional policies.
- Generate reports on fraud trends, risk patterns, and audit findings to inform and strengthen preventative measures.
- Assist with planning, building, and executing multi-channel communications (email, SMS, print, and digital) for prospective students and applicants.
- Assist with maintaining a comprehensive CRM communications calendar aligned with enrollment goals.
- Assist with monitoring campaign performance and optimizing messaging based on analytics (open rates, click rates, conversion).
- Assists with electronic uploads of student ACT and SAT scores into the ERP & CRM system.
- Identify opportunities to enhance the collection and quality of data from applicants and prospective students and develop strategic recommendations to improve data-gathering processes in support of institutional objectives and the long-term strategic plan.
- Assists with developing and maintaining reports and dashboards within CRM Recruit, Colleague, and Reporting tools.
- Assists with document scanning, identifying imaged documents and assigning appropriate index based upon pre-determined parameters and ensure quality of image.
- Assist with onboarding users to CRM Recruit and Colleague processes.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS
- Associate's Degree in a related field (e.g., Higher Education, Information Systems, Data Analytics, Business).
- One (1) year of experience in admissions, enrollment management, CRM administration, or data analysis.
- Experience working with CRM Systems.
- Strong analytical skills with the ability to interpret and present data.
- Ability to handle multiple tasks and responsibilities simultaneously. Effective organizational skills.
- Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
- Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.
PREFERRED QUALIFICATIONS
- Bachelor's Degree.
- Experience working with CRM Recruit.
- Familiarity with Ellucian Colleague.
- Experience with document imaging.
- Knowledge of HTML, SQL, reporting tools or advanced Excel.
- English, Spanish and/or other languages verbal and written communication proficiency.
- Demonstrated multicultural competence.
PHYSICAL DEMANDS
Normal office physical demands.
WORKING CONDITIONS
Admissions Office regular hours of operation are 8:00am – 6:00pm, Monday – Thursday and 8:00am – 4:30pm on Fridays. Occasional evening and weekend hours may be required for admissions events and special office hours during peak times.
Full Time/Part Time:
Full time
Union (If Applicable):
TOSSC
Scheduled Hours:
40