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Healthcare Customer Experience Representative

Healthcare Customer Experience Representative

Fortuity

Columbus, OH

$16.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 13 days ago

Job description

Healthcare Customer Experience Representative
Pay: $16.50/hr
Location: 775 West Broad, Columbus (Free parking + on a major COTA bus route)
Schedule: Monday – Friday 8-hour shifts between 8 AM and 8 PM. No late nights or weekends!
Training: Paid training begins October 27th or November 3rd
Why Join Fortuity?
Looking for a role where you can earn steady income, build your skills, and make a difference? At Fortuity, you’ll be part of a welcoming, community-focused team that helps people access the medications they need to live healthier lives.
If you're searching for a full-time position where you can count on steady hours and meaningful work, Fortuity offers the perfect opportunity. Whether you’re seeking a reliable income during the winter season or looking to gain valuable experience in a supportive, professional setting, you’ll find a welcoming team environment that values your contributions and helps you make a real difference in people’s lives.
 What You’ll Do 
  • Answer inbound calls and emails from current program members
  • Provide friendly, accurate support — or research answers using internal systems
  • Make outbound calls to follow up on open issues or return voicemails
  • Work with other departments on program payments and contracts
  • Keep clear notes and resolve customer questions efficiently
What Makes You a Great Fit
  • You’re a strong communicator who enjoys helping people
  • You’re comfortable using a computer and learning new systems
  • You’re organized, reliable, and able to manage multiple tasks
  • You like being part of a team and meeting goals together
Nice to Have: Bilingual (Spanish), previous customer service or healthcare experience
What We Provide
  • Paid training and ongoing support from team leaders
  • A positive workplace culture where people enjoy coming to work
  • Experience that builds transferable skills for future career opportunities
  • The chance to be part of a company that invests in our local community
Required Qualifications
  • English speaking (Spanish is beneficial) 
  • Exceptional interpersonal, written, and verbal communication skills 
  • 6 months of contact center or healthcare experience 
  • PC skills and problem-solving skills 
  • High School diploma or equivalent required 
Additional Details
  • This is a seasonal, temporary role expected to run through February 28, 2026 (dates may adjust slightly depending on client needs). A move to permanent status will be based on client need and employee performance.
  • High school diploma or equivalent required
  • Applicants living in an SBA-designated HubZone are strongly encouraged to apply, though it is not required
Our Benefits
Fortuity's full-time, permanent employees receive the following benefits:
  • Paid time off including 6 paid Holidays
  • Medical, dental and vision insurance
  • Company paid Life Insurance, Short and Long Term Disability
  • Company paid Mental Wellness benefits
  • Emergency Transportation and Emergency Onsite Child Co-working Space (when employee’s childcare is not available)
At Fortuity we believe in our people, and in doing good business for the good of our community.
Fortuity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

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