Job Summary:
EMPIST is a full-service IT company, providing businesses with the technology they need to succeed. The Networking-Focused ISG Engineer is responsible for supporting, optimizing, and securing client network environments across on-premises, cloud, and hybrid infrastructures.
Responsibilities:
• Serve as a Level 2/3 escalation point for complex networking issues across multiple client environments
• Configure, maintain, and troubleshoot firewalls (Fortinet & Meraki preferred)
• Support routing, switching, VPN, VLAN segmentation, and wireless deployments
• Implement SD‑WAN, site‑to‑site VPNs, and client VPNs
• Perform network health assessments, optimization recommendations, and remediation
• Utilize network monitoring tools to proactively identify and resolve issues
• Support and optimize wireless environments across HP/Aruba, Cisco, Meraki, and Fortinet platforms
• Troubleshoot RF performance issues and assist with wireless redesigns or expansions
• Work with Infrastructure and Cloud engineers to ensure alignment between network configurations and server, Azure, and VMware environments
• Support basic server, virtualization, and identity-related troubleshooting when issues intersect with network performance or connectivity
• Assist with hybrid connectivity between cloud and on-prem networks
• Collaborate on infrastructure tickets where networking and systems layers overlap
• Maintain accurate documentation, diagrams, and configuration standards
• Contribute to knowledgebase content and best practices
• Participate in on‑call rotation
• Deliver exceptional customer service both onsite and remotely
• Communicate clearly with technical and non‑technical stakeholders
• Provide guidance to Service Desk and Field Engineers to reduce networking escalations
Qualifications:
Required:
• 5+ years of hands-on networking or infrastructure engineering experience
• Strong proficiency with firewalls, switching, and routing (Fortinet strongly preferred)
• Experience supporting multi‑tenant MSP or multi‑environment infrastructure
• Strong understanding of DNS, DHCP, VLANs, NAC, and network security principles
• Familiarity with Microsoft 365, Azure AD, and virtualization concepts (VMware/Hyper‑V)
• Experience with wireless platforms such as Aruba, Cisco, Meraki, or Fortinet
• Ability to work onsite, remotely, and at client locations as required
• Strong troubleshooting, communication, and documentation skills
Preferred:
• Relevant certifications (CCNA, CCNP, Network+, Fortinet NSE, or equivalent)
• Experience with SD‑WAN, QoS, and VoIP-related network configurations
• Familiarity with ITGlue or similar documentation platforms
• Experience designing or supporting hybrid-cloud networking (Azure, AWS)
Company:
EMPIST is a full-service technology company that covers the spectrum of the digital landscape. Founded in 2000, the company is headquartered in Chicago, USA, with a team of 51-200 employees. The company is currently Growth Stage.