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AI Innovation Fellow (Temporary)

Portland, ME · On-site

$50K - $68K/yr

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Production Supervisor

Production Supervisor

ARC Document Solutions

Houston, TX

Full-time

Posted 20 days ago

ARC Document Solutions rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

225th of 426 rated business services

Job description

Position Summary
The Production Supervisor – Document Scanning & AI Operations is responsible for overseeing high-volume document scanning and digital conversion processes within a secure production environment. This role manages teams of 10–40+ employees per shift, ensuring operational efficiency, quality assurance, and adherence to production deadlines.
The position includes responsibility for emerging technology utilization, including Artificial Intelligence (AI)-enabled document processing, data capture, and workflow automation tools, supporting continuous improvement and innovation in scanning operations.
Essential Functions
Operations & Production Management
  • Oversee daily document scanning and imaging operations using production-grade equipment (Kodak, Fujitsu, Canon).
  • Ensure achievement of production goals, turnaround times, and service level agreements (SLAs).
  • Adjust scanner settings (DPI, contrast, feed controls) to ensure output meets quality standards.
  • Monitor workflow to ensure high-volume data processing accuracy and compliance.
  • Perform or oversee equipment maintenance, calibration, and troubleshooting.
Artificial Intelligence (AI) & Digital Processing
  • Support implementation and daily use of AI-driven document processing, data extraction, and automation tools.
  • Monitor performance of AI-assisted workflows to ensure accuracy, efficiency, and compliance standards.
  • Partner with leadership to identify opportunities for AI integration and process optimization.
  • Ensure proper handling and validation of AI-generated outputs for quality control.
  • Prior experience with document scanning and AI-enabled imaging technologies preferred (scanning experience a plus). 
Supervisory & Leadership Responsibilities
  • Lead, supervise, and develop teams of 10–40+ employees, including temporary staff.
  • Provide training, coaching, and performance feedback aligned with KPI-driven performance management.
  • Address employee concerns and manage conflict resolution and employee relations issues professionally.
  • Promote a culture of accountability, teamwork, and continuous improvement.
  • Step into production roles as necessary to support operational needs.
Process Improvement & Quality Assurance
  • Identify and implement process improvements, workflow optimization, and efficiency gains.
  • Maintain strict adherence to quality control standards and data accuracy requirements.
  • Track and analyze production metrics to drive performance improvements.
  • Maintain accurate records for timekeeping, productivity, and reporting.
Administrative & General Responsibilities
  • Support AIM Center Manager in achieving operational and financial objectives.
  • Participate in monthly productivity and profitability reviews.
  • Ensure compliance with company policies, safety requirements, and operational procedures.
  • Maintain confidentiality and security standards in a restricted-access environment.
Qualifications
Education
  • High school diploma or equivalent required
  • Associate’s or Bachelor’s degree preferred
Experience
  • Minimum 1+ year of supervisory experience in production, scanning, or industrial environments
  • Experience with high-volume document scanning, printing, or data processing operations preferred
  • Exposure to AI, automation tools, or digital workflow technologies preferred
  • Document scanning experience strongly preferred (scanning experience a plus) 
  • Experience managing teams of 20+ employees preferred
Knowledge, Skills & Abilities
  • Strong operations and project management skills
  • Demonstrated ability in team leadership, coaching, and development
  • Experience with conflict resolution and employee relations
  • Results-driven with experience managing KPIs and productivity metrics
  • Knowledge of document imaging, quality control, and data accuracy compliance
  • Proficiency in Microsoft Office Suite and Adobe Acrobat
  • Ability to interpret technical instructions, SOPs, and operational guidelines
  • Strong analytical, problem-solving, and decision-making skills
Core Competencies
  • Operations & Project Management
  • Artificial Intelligence (AI) Workflow Management
  • Team Leadership & Employee Development
  • Conflict Resolution & Employee Relations
  • KPI-Driven Performance Management
  • Process Improvement & Workflow Optimization
  • High-Volume Data Processing
  • Document Scanning, Imaging & Quality Control
  • Data Accuracy & Compliance
Physical Requirements
  • Regularly required to stand, walk, sit, talk, and use hands
  • Occasionally lift up to 35 pounds
  • Requires vision abilities including depth perception and focus adjustment
Work Environment
  • Secure production facility with restricted mobile phone access
  • Moderate noise level
  • Fast-paced, deadline-driven production environment

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