Template Builder Jobs (NOW HIRING)

Thank you for considering a career at Roper St. Francis Healthcare!
Scheduled Weekly Hours:
40
Work Shift:
Days (United States of America)
Reports to: Manager / Director of Access
# of Direct Reports: 0
Primary Function/General Purpose of Position
The Epic Template Specialist is responsible for the design, build, maintenance, optimization, and governance of provider and resource scheduling templates within Epic Cadence. This role partners with physician practices, service line leaders, Patient Access, and Information Technology to ensure scheduling templates support patient access, provider productivity, operational efficiency, and organizational access standards.
Essential Job Functions

• Designs, builds, maintains, and optimizes provider and resource scheduling templates within Epic Cadence to support patient access, operational efficiency, and enterprise scheduling standards.
• Partners with clinical, operational, and physician leadership to develop scheduling templates that balance patient demand, provider preferences, and organizational access goals.
• Reviews, analyzes, and fulfills template requests while ensuring compliance with established governance, policies, and scheduling best practices.
• Monitors scheduling performance metrics, including provider utilization, appointment availability, template utilization, and Third Next Available, and recommends improvements to enhance patient access.
• Conducts regular audits of scheduling templates to ensure accuracy, consistency, and adherence to enterprise standards, identifying and resolving discrepancies as needed.
• Collaborates with Information Technology, Epic analysts, and operational stakeholders to support system upgrades, testing, new functionality, and issue resolution related to scheduling templates.
• Maintains comprehensive documentation of template builds, revisions, governance decisions, and standard operating procedures to support consistency and regulatory compliance.
• Provides consultation, education, and subject matter expertise to leaders, providers, and scheduling teams regarding Epic scheduling functionality, template design, and access optimization.
• Participates in enterprise patient access initiatives, process improvement efforts, and scheduling optimization projects to improve patient experience, provider productivity, and operational performance.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Required
None.
Preferred

• Epic Cadence Certification, Accreditation, or Proficiency.
• Epic Prelude Certification, Accreditation, or Proficiency.

Education

• Bachelor's degree or
• Four (4) years of directly related experience in patient access, provider scheduling, Epic Cadence, or healthcare operations in lieu of a bachelor's degree.

Work Experience

• Three (3) years of experience in patient access, provider scheduling, ambulatory operations, healthcare operations, or a related healthcare environment. (Required)
• One (1) year of experience building, maintaining, or optimizing provider scheduling templates within Epic Cadence or a comparable electronic scheduling system. (Required)
• Experience collaborating with physicians, clinic leadership, and operational stakeholders to implement scheduling changes. (Required)
• Experience analyzing scheduling workflows, identifying operational opportunities, and implementing process improvements. (Required)
• Three (3) years of experience working with Epic Cadence scheduling templates. (Preferred)
• Experience supporting enterprise or multi-specialty ambulatory scheduling operations. (Preferred)
• Experience with provider capacity planning, access optimization, and scheduling governance. (Preferred)
• Experience using scheduling and access metrics (e.g., Third Next Available, template utilization, provider productivity, no-show rates) to drive operational improvements. (Preferred)
• Experience participating in Epic upgrades, testing, and system optimization initiatives. (Preferred)
• Experience leading cross-functional projects or process improvement initiatives. (Preferred)

Training

• Ambulatory scheduling workflows (Required)
• Epic EHR Training (Required)
• HIPAA/privacy training (Preferred)

Language
N/A
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
Not applicable to this position
Working Conditions
Periods of high stress and fluctuating workloads may occur.
Long-distance or air travel as needed- not to exceed 10% travel.
X General office environment.
May be exposed to high noise levels and bright lights.
May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.*
May be required to use physical restraints.
May be exposed to human blood and other potentially infectious materials.*
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
May have periods of constant interruptions.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
Prolonged periods of working alone.
____ Other:
____ Not applicable to this position
Physical Requirements
Physical Demands
Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) x
Lifting/ Carrying (50-100 lbs.)
Push/ Pull (0-50 lbs.)
Push/ Pull (50-100 lbs.)
Stoop, Kneel
Crawling
Climbing
Balance
Bending
Work Position
Frequency 0% 1-33% 34-66% 67-100%
Sitting x
Walking x
Standing x
Additional Physical Requirements/Hazards
Physical Requirements - Select if a physical requirement for this job.
Manual dexterity (eye/hand coordination)
Perform shift work
Maneuver weight of patients
Hear alarms/telephone/audio recordings
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity - far
Acuity - near
__x__ Not applicable to this position
Hazards - Select if a potential hazard for this job.
Depth perception
Use of Latex products
Exposure to toxic/caustic/chemicals/detergents
Exposure to moving mechanical parts
Exposure to dust/fumes
Exposure to potential electrical shock
Exposure to x ray/electromagnetic energy
Exposure to high pitched noises
Gaseous risk exposure
Other:
__x__ Not applicable to this position
Skills
Soft/Interpersonal Skills:
Communication (written and verbal)
Collaboration and relationship building
Critical thinking and problem-solving
Analytical thinking
Attention to detail
Customer service orientation
Organizational and time management skills
Adaptability and flexibility
Conflict resolution and influencing skills
Initiative and continuous improvement mindset
Hard/Technical Skills:
Epic Cadence scheduling template build and maintenance
Provider scheduling and template optimization
Healthcare patient access operations
Workflow analysis and process improvement
Scheduling governance and standardization
Data analysis and reporting (e.g., template utilization, Third Next Available)
Microsoft Excel (pivot tables, formulas, data analysis)
Epic reporting tools (Reporting Workbench, SlicerDicer, or similar)
Documentation and standard operating procedure (SOP) development
Project coordination and change management
Roper St. Francis Healthcare is an equal opportunity employer.
As a Roper St. Francis Healthcare teammate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
Department:
Patient Access Quality - Roper St Francis Healthcare
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.