We have an immediate need for a Service Manager who will ensure a smooth workflow, maintain high customer satisfaction, and support service technicians to deliver top-quality service. Hours are Monday through Friday from 8 a.m. to 5 p.m.
Job Responsibilities:
- Assist in maximizing the efficiency of service technicians by organizing and prioritizing work orders based on technician capability, parts availability, and promised deadlines
- Facilitate smooth workflow through the department
- Prepare customer quotes, write work orders, look up parts, and handle customer billing with professionalism and accuracy
- Learn and utilize our inventory management software effectively
- Communicate service needs with customers using a proactive, sales-oriented approach
Qualifications:
- Must have a High School Diploma; Post-high school education is a plus but not required
- Must have 3-5 years of experience in small engine repair and a minimum of 2 years of personnel management experience
- Must be proficient with common computer applications
- Must have a strong communication and organizational, and excellent customer service skill
- Must have a proactive, sales-oriented mindset when communicating with customers
- Must be reliable, flexible, able to multi-task effectively, with the ability to adapt quickly to changing priorities
- Must have the ability to work and maintain a positive and professional attitude under pressure
- A positive attitude and ability to work in a team environment with other departments is necessary
- Must have a solid work history with no attendance issues
Only those candidates that can pass a background check and drug screen will be considered. This company offers competitive benefits upon permanent hire.
Visit our Job Board and get a complete list of current Area Temps job openings: https://jobs.areatemps.com.
Company Description
With over 35 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.
Full-Service Staffing:
Every year we match thousands of quality employees with rewarding office, industrial, professional, technical and skilled trades opportunities.
City Search Applicant Network:
Our interactive centralized network links our six branch locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates - and job seekers have access to the best opportunities - in the Greater Cleveland area.
Please copy and paste this link into your browser to visit our Job Board and get a complete list of current Area Temps job openings: http://jobs.areatemps.com.