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Salary and Benefits

Salary Range: $4,482.00 per month to $6,342.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,482.00 per month to $5,412.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.
For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. 

This position is full-time, temporary through June 30, 2026, with the possibility of reappointment.

Classification

Student Services Professional IB

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on February 4, 2026.

Under the general supervision of the Director of Student Leadership and Involvement Center and the close work lead direction of the Orientation Coordinator (SSP III), the New Student Orientation Program Assistant is responsible for assisting with the University's year-long onboarding program for incoming students including in-person and virtual components. Duties include assisting with the day-to-day functions connected to New Student Orientation functions; assisting with updating publications and marketing materials (web/hard-copy); assisting with the scheduling of orientation facilities and logistics; and providing added support to the Orientation Team leaders. In addition, as a member of the department, the Orientation Program Assistant will provide administrative support to department programs and initiatives as needed including the First Year Experience planning group.

Responsibilities

Assists with Supporting New Student Orientation/ First Year Experiences Program

• Assists with planning and implementing orientation sessions, including scheduling campus partners, coordinating event logistics, supporting facilities and technology needs, and managing day-of operations.
• Facilitates orientation workshops and small-group sessions for incoming students using established program content and guidelines.
• Assists incoming students with navigating pre-orientation academic requirements, including advising steps and registration tasks.
• Provides general guidance to new students on academic policies, course enrollment expectations, and available academic support services, making referrals to campus advising units as appropriate.
• Facilitates workshops or small-group discussions on academic success strategies such as time management, study skills, and understanding academic expectations for first-year students.
• Assists with maintaining databases for new students, including orientation registrations, tracking attendance, and recording participation in first-year experiences events.
• Assists with submitting catering orders and requests for facilities/IT support in accordance with established procedures.
• Provides administrative support for Orientation Team student leaders and First-Year/Transition Experience Leaders, including timesheet collection, housing coordination, and logistical communication.
• Assists in coordinating New Student Programs team meetings and provides work direction to student leaders during orientation sessions.
• Coordinates routine updates and maintenance of online orientation modules and program materials by gathering information from campus partners, implementing supervisor-directed revisions, and ensuring content accuracy and accessibility.
• Supports program operations by assisting with communication and outreach efforts (including promotional materials, website updates, and social media posts), collecting participant evaluations and tracking program improvement data, and maintaining inventory of program supplies and materials.

Support Recognized Student Organizations 

• Provides administrative support to student organizations by assisting with recognition and renewal processes, event and risk management forms, academic eligibility checks, and club fund procedures.
• Supports student leaders' academic eligibility by conducting grade checks, reviewing compliance with university requirements, and referring students to academic resources as appropriate.
• Provides guidance to student organizations on established university and departmental policies, event planning procedures, risk management expectations, and fiscal processes.
• Facilitates workshops and training sessions for student organization officers on topics such as policies, event planning, leadership fundamentals, and organizational development using established materials.
• Assists student leaders with organizational operations, including officer transitions, member recruitment, and navigating common group challenges.
• Supports communication regarding deadlines, policy updates, and resource availability.

Liaison/ Committee Work 

• Develop liaison relationships with other University departments to coordinate Greek Life/cultural club/organization programming efforts where appropriate.
• Serve on University committees, including, but not limited to, the Greek Life Expansion Committee, BaySync Committee, and the Welcome Week/al Fresco Committee.
• Participates in departmental task forces and working groups as designated, contributing to discussions and supporting implementation of departmental initiatives.

Support Functions 

• Assists in special events as needed.
• Reviews the status of job tasks and responsibilities with the supervisor and/or designee regularly.
• Assists in documenting functional area policies and procedures and trains student leaders in their implementation.
• Performs other duties as assigned by supervisor.

Minimum Qualifications

Knowledge and Abilities 

• Working knowledge of the methods and problems of organization and program management.
• Working knowledge of research and interviewing techniques.
• Working knowledge of principles of individual and group behavior.
• The ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned.
• The basic principles, practices and major trends in the Student Services field to which assigned.
• Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation.
• Ability to interpret and apply program rules and regulations.
• Ability to gather and analyze data.
• Ability to reason logically, draw valid conclusions and make appropriate recommendations.
• Present clear and concise information orally and in written reports.
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.

Experience

• Possession of these knowledge and abilities is typically demonstrated through the equivalent of one year of experience in professional Student Services work at the entry trainee level.
• Equivalent amounts of graduate level jobrelated education may be substituted for the required experience.

Education 

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a jobrelated field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a yearforyear basis.

Preferred Skills and Knowledge

• Understanding of cultural values and educational barriers for low-income, underrepresented students.
• Ability to interpret and use computerized screens on admission, registration, advising, and financial aid to advise students.
• Knowledge of, experience with, and ability to interact and work effectively with a diverse student population and staff.
• Knowledge of university policies and procedures regarding admissions and financial aid.
• Ability to act and use excellent judgment in a fast-paced, service-oriented daily operation.
• Ability to work as a team in a highly collaborative, diverse, and team-oriented environment.
• Effective communication skills including listening, writing, and speaking which includes public speaking.
• Excellent organizational skills used to execute multiple projects and assignments simultaneously with an emphasis on accuracy and detail orientation.
• Ability to take initiative and prioritize tasks.
• Ability to train students in new skills and procedures, provide direction to student assistants.
• Demonstrate a working knowledge of a process for a program-specific application.
• Collect, evaluate, and interpret data to make sound conclusions and appropriate recommendations.
• Anticipate problems and address them proactively and refer them, when needed, to the appropriate person
• Demonstrated proficiency with Microsoft Office, including Word, Excel and PowerPoint, Visio.
• Knowledge of PeopleSoft applications.
• Prior knowledge of and/or ability to learn and apply CSU policies and procedures.
• Current, valid California Driver's License as well as personal transportation (travel reimbursed per State schedule).
• Ability to lift up to 25 pounds.
• Ability to work some weekends and evenings when required.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.
All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

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