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Customer Service Representative

Midway Staffing is currently seeking a dependable, detail-oriented, and energetic Temp Clerical / Customer Service Representative (CSR) to join our team. This is a great opportunity for someone looking to gain office and logistics experience in a professional, fast-paced environment with a consistent first-shift schedule.

Location: Eagan, MN
Schedule: Monday - Friday, 8:00 AM - 4:30 PM
Pay Rate: $20.00 per hour

Duties:

• Monitor product inventories
• Track progress of loads and review factors that affect schedules
• Daily entering of data and compiling/completing time-sensitive reports
• Check drivers in & out throughout day, print BOL’s and outbound details.
• Obtain shipper’s releases number, destination, and trailer number.
• Assign doors to drivers.
• Provide customer service at all times to customers and visitors in the following ways:
• Manage customer order handling, inventory control, and material handling functions
• Manage phone calls and correspondence (e-mails, letters, packages etc.).
• Assisting with inquiries and problem resolution
• Prepare customer delivery reports by collecting, analyzing and summarizing information and trends and use information to proactively communicate with customers
• Identify, develop and manage effective relationships with existing and potential suppliers of goods and services to meet the established cost, quality and delivery targets.

Requirements:

• High school diploma or general education degree (GED) required
• 2 years of customer service experience
• Working knowledge of Microsoft Office
• Strong computer skills
• Ability to enter data into a computer quickly and accurately •
• Working knowledge of Office 365 and AS400 a plus.

Essentials Qualifications

• Solid communication skills and attention to detail
• Ability to work effectively with all levels of the organization
• Strong customer service orientation, ensuring needs and deadlines are met in a timely fashion
• Demonstrate a positive, proactive and motivated attitude
• Proven focus on continuous improvement in the workplace
• Ability to adapt to change in a fast-paced organization
• Proven problem solver, anticipates challenges and is both responsive and resourceful

Language Skills

• Ability to read, write and speak English proficiently is required.
• Spanish is preferred (required in some markets).

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear.
• This position may be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.
• Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to lift 25 pounds with or without reasonable assistance is required.

Contact Information

To be considered for this opportunity, please send your resume to:

implementationteam@midwaystaffing.com

Our recruiting team will review your application and contact qualified candidates.

What We Offer

Midway Staffing offers a comprehensive benefits package offering Medical, Dental, Vision and Life/AD&D benefit options to all eligible employees.

About Midway Staffing

Midway Staffing is a dynamic and rapidly growing enterprise dedicated to connecting top talent with leading organizations. Specializing in innovative staffing solutions, we are committed to delivering exceptional service to both clients and candidates. With a strong presence spanning multiple locations nationwide and recognition on the prestigious Inc. 5000 list of Fastest-Growing Private Companies in America from 2019 to 2025, Midway Staffing exemplifies excellence and growth. We are equally dedicated to fostering internal development and supporting career advancement opportunities for our team members.

Midway Staffing is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status. 

We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at HR@midwaystaffing.com Include the nature of your request and your contact information, and we will be happy to assist you.