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Temp Debt Collection Call Center Jobs in Connecticut

CPCU/SFCU

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Specialist Department: Retail Operations Reports To: Call Center Manager FLSA Status ... Obtain and analyze credit bureau reports, verify information, calculate debt ratios and submit loan ...

CorePlus Credit Union

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Specialist Department: Retail Operations Reports To: Call Center Manager FLSA Status ... Obtain and analyze credit bureau reports, verify information, calculate debt ratios and submit loan ...

CorePlus Credit Union

Call Center Specialist

Bozrah, CT · On-site

$16.75 - $20.75/hr

Call Center Specialist This a full-time position with a 37.50 hour work week. Monday-Thursday 8:30 ... Obtain and analyze credit bureau reports, verify information, calculate debt ratios and submit loan ...

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Temp Debt Collection Call Center information

What is a temp debt collection call center?

A Temp Debt Collection Call Center job involves working as a temporary employee at a call center that contacts individuals or businesses to collect payments on overdue accounts or debts. Employees in this role are responsible for making outbound calls, negotiating payment plans, updating account information, and following compliance guidelines. These positions typically require strong communication skills, the ability to handle difficult conversations, and familiarity with relevant laws such as the Fair Debt Collection Practices Act (FDCPA). Temporary assignments may last from a few weeks to several months, depending on the employer's needs.

What are the key skills and qualifications needed to thrive as a temp debt collection call center representative?

To thrive as a Temp Debt Collection Call Center representative, you need strong negotiation skills, knowledge of debt collection regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office tools is essential. Excellent communication, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure you can effectively recover debts while maintaining professionalism and compliance with legal standards.

What are some common challenges faced in a temp debt collection call center role, and how can they be managed effectively?

Temp debt collection call center roles often involve handling a high volume of calls and interacting with customers who may be upset or resistant to payment discussions. One major challenge is managing difficult conversations while maintaining professionalism and empathy. Effective communication skills, resilience, and the ability to follow scripts and compliance guidelines are essential. Building rapport with customers and staying calm under pressure can help navigate challenging interactions. Seeking support from supervisors and collaborating with team members can also enhance performance and job satisfaction.

What is the difference between Temp Debt Collection Call Center vs Collections Agent?

AspectTemp Debt Collection Call CenterCollections Agent
CredentialsBasic high school diploma, training providedHigh school diploma, sometimes certifications in collections
Work EnvironmentCall center setting, fast-paced, temporaryOffice or remote, client-facing, often permanent or temp
Industry UsageCommon in debt recovery firms, temporary staffingFinancial institutions, debt collection agencies

Both roles involve contacting debtors to recover payments, often requiring similar skills and training. The main difference lies in the employment type and work setting, with Temp Debt Collection Call Center roles being temporary and call center-based, while Collections Agents may work in permanent positions within financial institutions or agencies.

What cities in Connecticut are hiring for Temp Debt Collection Call Center jobs?

Cities in Connecticut with the most Temp Debt Collection Call Center job openings:

Temp Debt Collection Call Center jobs near you

Call Center Specialist

Norwich, CT • On-site

CPCU/SFCU
See more jobs at CPCU/SFCUexternal

$16.75 - $21/hr

Full-time

Re-posted 12 days ago

Job description

Description:

This a full-time position with a 37.50 hour work week. Monday-Thursday 8:30-4:30, Friday 8:30-5:30 and alternating Saturdays 8:45-12:00.


Job Title: Call Center Specialist

Department: Retail Operations

Reports To: Call Center Manager

FLSA Status: Non-Exempt

Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations.


SUMMARY 

The Call Center Specialist position requires an outgoing and enthusiastic professional interested in building upon new and existing member relationships in a proactive, fast paced, retail sales environment in the Credit Unions retail branches and call center. This position is responsible for processing a variety of member teller transactions while also responding to member requests via telephone and the Credit Union’s e-services platforms. Additionally, the Call Center Specialist will assist in opening new memberships and accepting loan applications for new and existing members. 


ESSENTIAL DUTIES AND RESPONSIBILITIES 


  1. Assists members and potential members with their requests in person or by telephone.
  2. Answers questions about products and services the Credit Union offers while also resolving problems. 
  3. Identifies cross-sell opportunities and cross-sells products and services to members in person and through the telephone. 
  4. Responsible for meeting sales goals and expanding the member relationship.
  5. Performs all teller functions, such as processing deposits, withdrawals, payments, transfers, selling money orders, maintaining cash drawer, and accurate knowledge of cash advances.
  6. Monitor and respond to online banking inquiries and text messaging.
  7. Prepare e-sign packages and assist members in the proper completion and electronic signing of documents.
  8. Accept loan applications in person and over the phone. Explains a variety of lending options and products to members in a professional and courteous manner.
  9. Obtain and analyze credit bureau reports, verify information, calculate debt ratios and submit loan applications in the Credit Union’s Loanwriter software.
  10. Travels among all Credit Union branch locations and the Call Center to provide support during staffing shortages. 
  11. Demonstrates a strong working knowledge of Credit Union products and services and is responsible for meeting or surpassing individual sales goals
  12. Educate members on online banking and bill pay services. 
  13. Performs other related duties upon request.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Requirements:

QUALIFICATIONS 

  • High school diploma or equivalent.
  • One year related Call Center and financial services experience and/or training preferred. 
  • Intermediate knowledge of various technical platforms including Microsoft office (excel, word etc.) with a basic knowledge of Microsoft windows.
  • Ability to work well on teams and independently while keeping internal and external service top of mind.
  • Ability to interpret a variety of instructions furnished in written, oral or schedule form.
  • Excellent communication skills.
  • Knowledgeable and proficient in the use of computers and computer software such as; Microsoft Office (Word, Excel). 
  • Possess a strong sales and service mentality, desire to succeed, and good organizational/interpersonal skills with a strong member focus.
  • Demonstrates a strong working knowledge of Credit Union products and services as well as policies and procedures. 
  • Reliable means of transportation.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate to high.


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