Teleperformance Technical Jobs (NOW HIRING)

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 'Fortune 100 Best Companies to Work For®' in the USA by Great Places to Work (GPTW®)
Join Us as a BI Developer (Power BI / SQL)
At Health Advocate, we're on a mission to simplify healthcare and empower individuals and organizations with clear, data-driven insights. We don't just report on data-we transform it into meaningful solutions that drive smarter decisions. If you're passionate about turning complex data into actionable insights and enjoy solving ambiguous problems, this is your opportunity to make a real impact.
As a BI Developer, you'll play a critical role in building scalable analytics solutions that inform business strategy and operational performance. This isn't a ticket-based reporting role-you'll partner directly with stakeholders, challenge assumptions, and design data solutions that deliver measurable value.
What You'll Do: Your Roadmap to Impact
This isn't just dashboard development-it's an opportunity to own data solutions end-to-end and influence business outcomes. Here's how you'll make a difference:
Build Scalable Analytics Solutions: Design, develop, and maintain high-impact Power BI dashboards using strong data modeling and DAX best practices.
Transform Data into Insight: Write and optimize complex SQL queries to analyze large datasets and deliver actionable insights on cost, utilization, and performance.
Deliver Operational Reporting: Develop and maintain SSRS reports for scheduled and ad hoc reporting needs.
Partner with the Business: Collaborate with stakeholders to understand needs, ask the right questions, and translate ambiguity into structured, data-driven solutions.
Design Efficient Data Models: Create scalable data models to support enterprise-level reporting and analytics.
Improve Processes & Accessibility: Automate workflows, enhance reporting efficiency, and increase data accessibility across teams.
Ensure Data Integrity: Maintain consistency and quality across multiple data sources.
Lead & Mentor: Contribute to best practices, support technical initiatives, and mentor junior team members.
Who You Are: The Developer We're Looking For
We're seeking a proactive, technically strong problem-solver who thrives in ambiguity and takes ownership of their work.
Experienced BI Professional:

• 4+ years in BI/analytics development
• 3+ years Power BI (data modeling, DAX, performance optimization)
• 4+ years SQL (complex queries, CTEs, window functions, large datasets)
• 2+ years SSRS reporting

Strong Technical Foundation:

• Expertise in data modeling and relational databases
• Ability to design scalable, high-performance data solutions

Ownership Mindset:

• Takes initiative and owns solutions from concept through delivery
• Comfortable defining problems-not just executing tasks

Critical Thinker & Problem Solver:

• Translates ambiguous requirements into clear, actionable outputs
• Challenges assumptions and drives meaningful insights

Collaborative Communicator:

• Effectively partners with stakeholders
• Clearly connects data insights to business impact

Bonus Experience (Nice to Have):

• Healthcare data (claims, cost/utilization)
• Cloud platforms (Azure, AWS)
• ETL/data pipelines (SSIS or similar)
• Experience in regulated environments (e.g., HIPAA)

Why Health Advocate?
At Health Advocate, we don't just support our members-we support you.
✅ Competitive Compensation: Salary starting at $90,000, based on experience
✅ Flexible Schedule: Standard business hours with flexibility
✅ Structured Onboarding: Comprehensive training to set you up for success
✅ Career Growth: Opportunity to lead technical initiatives and grow into a leadership role
✅ Purpose-Driven Work: Help drive insights that improve healthcare experiences and outcomes
Your Next Move
Are you ready to take ownership of data solutions and shape how insights drive business decisions? Apply today and join a team that values curiosity, impact, and innovation.
Physical Requirements
This position is primarily sedentary, requiring prolonged sitting while working on a computer. Frequent use of a keyboard, mouse, and screen is necessary to develop and maintain data solutions.
Mental and Cognitive Requirements
This role requires strong analytical thinking, problem-solving, and attention to detail. The ability to interpret complex data and translate it into clear insights is essential.
Work Environment
This position is remote with a flexible work schedule. A distraction-free workspace is required to support productivity and collaboration.
Company Overview
Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://www.healthadvocate.com/site/
Facebook https://www.facebook.com/healthadvocateinc/
Video https://vimeo.com/386733264/eb447da080
Awards:
2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Communicator Award of Distinction: October 2019 Broker News
• MarCom Awards: Gold, COVID Staycation Ideas brochure
• MarCom Awards: Platinum, 2021 Well-being Calendar
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)