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Telehealth Operations Jobs in Michigan (NOW HIRING)

New Oakland Family Centers

$17 - $18/hr

Support telehealth operations in collaboration with nurses and prescribers. * Maintain and inventory first aid kits and medication samples under nurse supervision. * Effectively manage crisis ...

Legion Health

$50K - $150K/yr

... telehealth workflows. Our innovative model combines the stability of a traditional hospital ... Legion recruits and vets the PMHNPs and manages the operational infrastructure, while you provide ...

Legion Health

$300K - $500K/yr

Use technology and operational systems effectively to deliver reliable telehealth care. Qualifications * An active, unrestricted license to practice medicine in at least one U.S. jurisdiction.

Legion Health

$150K - $300K/yr

Use technology and operational systems effectively to deliver reliable telehealth care. Qualifications * Active, unrestricted state-issued authority to practice as a PMHNP in at least one U.S. state ...

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Telehealth Operations information

What is telehealth operations?

Telehealth Operations refers to the management and coordination of healthcare services delivered remotely through digital technology, such as video calls, phone consultations, and online patient portals. Professionals in this field ensure that telehealth platforms run smoothly, comply with regulations, and provide a seamless experience for both patients and providers. Key responsibilities may include overseeing scheduling, troubleshooting technical issues, maintaining patient privacy, and optimizing workflows. Telehealth Operations is crucial for expanding access to care and improving healthcare efficiency, especially in underserved or remote areas.

What are the key skills and qualifications needed to thrive in telehealth operations, and why are they important?

To excel in Telehealth Operations, you need strong organizational skills, a background in healthcare administration or health IT, and familiarity with regulatory compliance. Experience with telehealth platforms, electronic health records (EHRs), and secure communication systems is typically required. Outstanding problem-solving, adaptability, and communication skills are crucial for managing remote teams and patient interactions. These abilities ensure seamless virtual care delivery, regulatory adherence, and a positive experience for both patients and providers.

What are some typical challenges faced in a telehealth operations role and how can they be managed?

Professionals in Telehealth Operations often encounter challenges such as ensuring seamless technology integration, maintaining patient privacy, and coordinating across remote teams. Managing these challenges involves staying updated on healthcare regulations, working closely with IT and clinical staff to troubleshoot issues, and adopting effective communication tools to keep team members aligned. Proactively addressing these areas not only helps prevent disruptions in care delivery but also supports a positive patient and provider experience.
Telehealth Operations jobs near you
Infographic showing various Telehealth Operations job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Medical Assistant/Receptionist

New Oakland Family Centers

On-site

$17 - $18/hr

Full-time

Re-posted 10 days ago

Job description

Transend MSO, Inc. provides administrative support to New Oakland Family Centers who offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.
Position Details
Schedule: Monday-Friday 8:00 am - 4:30 pm or another full-time equivalent as determined by Director or Supervisor
Reports to: Director of Nursing / Clinical Director / Clinical Supervisor / Regional Nursing Supervisors
Compensation: Hourly Employee; $17-$18/hour. Commensurate with experience.
Position Summary
The Medical Assistant/Receptionist plays a vital dual role, supporting both clinical and administrative functions within the FACE to FACE Partial Hospital and Outpatient Programs. This position involves direct interaction with consumers as well as collaboration with multidisciplinary teams across the organization to ensure efficient, compassionate care and smooth office operations.
Key Responsibilities
  • Perform front desk duties including answering phones professionally, managing messages, and scheduling appointments.
  • Support intake procedures by ensuring all required documentation is completed and properly filed.
  • Maintain accurate and timely data entry into the EMR system; update consumer information, document encounters, and ensure all records are current.
  • Collect and document consumer payments.
  • Assist with opening and closing office procedures.
  • Obtain vital signs (BP, HR, Wt and Ht) for consumers as directed and document findings appropriately.
  • Facilitate lab-related tasks, including obtaining consents, completing requisition forms, and assisting with urine specimen collection.
  • Support telehealth operations in collaboration with nurses and prescribers.
  • Maintain and inventory first aid kits and medication samples under nurse supervision.
  • Effectively manage crisis situations in accordance with clinic protocol.
  • Maintain professional boundaries, communicate consistently with staff, participate in team meetings, and adapt to a dynamic work environment.
  • Assist with coverage to other NOFC locations, as needed.
  • Accept feedback, pursue professional growth, stay current with training, and perform additional duties as needed to support clinic operations.
  • Perform additional duties as assigned.

Working Conditions
  • Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
  • This role requires extended periods of remaining in a stationary position during HIPAA-compliant communications and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
  • The workspace must maintain a quiet and professional environment including minimizing noise and distractions to ensure a safe, confidential and supportive atmosphere for consumers in accordance with professional and ethical standards.
  • Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
  • The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.

Qualifications
  • High school diploma or equivalent required.
  • Strong communication and coordination skills, with the ability to work effectively with diverse populations.
  • Proficiency in data entry and electronic medical records (EMR) systems preferred.
  • Ability to work in a fast-paced environment while maintaining professionalism and customer service focus.

Desired Skills
  • Strong multitasking abilities, with effective time and project management skills.
  • Ability to work collaboratively within a multidisciplinary team.
  • Excellent written and verbal communication skills.
  • Exceptional attention to detail and accuracy.
  • Ability to effectively engage diverse populations, including children, adolescents, and adults.

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