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Telecoms Engineer Jobs in Florida (NOW HIRING)

CACI Ltd

Senior Network Security Engineer

Jacksonville, FL · On-site

$54.25 - $71/hr

... Telecoms & Utilities Senior Network Security Engineer A Network Security Engineer is required to join the Jacksonville Deployment Team, responsible for the deployment and planning of the Bank ...

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Telecoms Engineer information

See Florida salary details

$19

$40

$57

How much do telecoms engineer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for telecoms engineer in Florida is $40.08, according to ZipRecruiter salary data. Most workers in this role earn between $32.36 and $46.54 per hour, depending on experience, location, and employer.
What cities in Florida are hiring for Telecoms Engineer jobs? Cities in Florida with the most Telecoms Engineer job openings:
Telecoms Engineer jobs near you
Infographic showing various Telecoms Engineer job openings in Florida as of July 2026, with employment types broken down into 90% Full Time, 6% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $83,362 per year, or $40.1 per hour.
Telecom Support Service Delivery Manager (SDM)

Telecom Support Service Delivery Manager (SDM)

Source 1 Solutions

Clearwater, FL

$75K - $80K/yr

Full-time

Re-posted 12 days ago

Job description

Role Overview

The Telecoms Service Delivery Manager is responsible for overseeing the end-to-end delivery of telecoms services across support desk, engineering, scheduling, procurement and field dispatch operations. This role ensures high service quality, operational efficiency, and effective stakeholder communication, including executive-level reporting in a fast paced environment.

Key Responsibilities

Lead and manage telecoms service delivery across support desk, NOC, field engineers, and scheduling/dispatch teams.

Ensure timely resolution of incidents, service requests, and escalations in line with SLAs and KPIs.

Coordinate cross-functional teams to deliver consistent and high-quality telecom services.

Oversee resource planning, scheduling, and dispatch to optimize engineer utilization.

Implement and maintain service management framework (ITIL preferred).

Act as a primary escalation point for critical incidents (P1/P2 outages).

Implement and maintain an on-call Rota to satisfy all product ranges supported.

Drive continuous improvement initiatives to reduce case volumes and improve service performance.

Prepare and deliver weekly executive reports / dashboards and presentation decks with performance insights.

Manage customer relationships and ensure high levels of client satisfaction.

Monitor and report on key service metrics, including case volumes, resolution times, and SLA compliance.

Technical Requirements

Strong telecoms background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange, SIP, VoIP, WAN/LAN, MPLS, SD-WAN, monitoring and cloud communications.

Understanding of carrier services, networking infrastructure, and telephony systems.

Experience with ticketing systems such as MS Dynamics, Connectwise, ServiceNow, monitoring tools Auvik, Virsae, and reporting platforms MS BI etc.

Ability to analyze technical issues and provide guidance to engineering teams.

Familiarity with Microsoft, Cisco, Avaya, ClearlyIP and other telecom/network vendors is advantageous.

Leadership & Communication

Proven leadership in managing multi-disciplinary technical teams.

Excellent communication skills with the ability to engage both technical and non-technical stakeholders internally or externally.

Experience presenting to the executive leadership and producing C-level reporting decks.

Strong organizational skills with the ability to manage competing priorities.

Very strong communications skills in an engineering environment

Qualifications & Experience

5-10 years' experience in telecoms and IT service delivery roles.

Previous experience managing support, engineering, and dispatch teams.

ITIL certification advantageous.

Relevant telecoms or networking certifications (CCNA/CCNP or equivalent desirable).

Key Deliverables

Weekly executive reporting deck with performance analysis and improvement recommendations.

Service performance improvements across SLAs and KPIs.

Reduction in incident volumes through proactive management.

Improved resource utilization across engineering and field teams.

Employment Type: FULL_TIME

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