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Telecommunications Engineer Remote Jobs in New Mexico

Booz Allen Hamilton, Inc.

Systems Engineer

Albuquerque, NM · On-site +1

$52K - $108K/yr

Remote Work: Hybrid Job Number: R0242699 Location: Albuquerque,NM,US Share job via: Share Systems Engineer The Opportunity: Are you looking for an opportunity to combine your technical skills with ...

Booz Allen Hamilton, Inc.

Systems Engineer

Albuquerque, NM · On-site +1

$86K - $198K/yr

Remote Work: Hybrid Job Number: R0242692 Location: Albuquerque,NM,US Share job via: Share Systems Engineer The Opportunity: Are you looking for an opportunity to combine your technical skills with ...

Booz Allen Hamilton, Inc.

Systems Engineer

Albuquerque, NM · On-site +1

$86K - $198K/yr

Remote Work: Hybrid Job Number: R0247213 Location: Albuquerque,NM,US Share job via: Share Systems Engineer The Opportunity: Are you looking for an opportunity to combine your technical skills with ...

Lochner

Airport Design Engineer

Albuquerque, NM · On-site +1

S. engineering expertise with the global reach, technical excellence, and career opportunities of a ... Flexible work arrangements, including hybrid and remote opportunities where business needs allow

Booz Allen Hamilton, Inc.

Systems Engineer

Albuquerque, NM · On-site +1

$86K - $198K/yr

Remote Work: Hybrid Job Number: R0246780 Location: Albuquerque,NM,US Share job via: Share Systems Engineer The Opportunity: On our team, you will use Model-Based System Engineering methodology and ...

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Telecommunications Engineer Remote information

What does a telecommunications engineer remote do?

A remote Telecommunications Engineer designs, implements, and maintains communication systems such as phone networks, internet connectivity, and data transmission infrastructure, all while working from a remote location. They troubleshoot network issues, configure hardware and software, and ensure secure and reliable communication channels. These professionals often collaborate with teams virtually to optimize network performance and support organizational communications. Remote telecommunications engineers may also be responsible for upgrading systems and staying current with technological advancements in the field.

What are the key skills and qualifications needed to thrive as a telecommunications engineer remote?

To thrive as a Telecommunications Engineer (Remote), you need a solid background in network engineering, telecommunications systems, and protocols, typically supported by a degree in electrical engineering or a related field. Familiarity with technical tools like network analyzers, VoIP systems, and certifications such as CCNA or CCNP are often required. Strong problem-solving abilities, self-motivation, and effective remote communication skills help set candidates apart in a distributed work environment. These skills ensure reliable network design, smooth remote collaboration, and effective troubleshooting, which are vital for maintaining robust communication infrastructures.

What are some common challenges faced by remote telecommunications engineers, and how can they be addressed?

Remote Telecommunications Engineers often encounter challenges such as coordinating with on-site teams, troubleshooting hardware issues from a distance, and ensuring secure access to sensitive network systems. Effective communication through regular virtual meetings and clear documentation helps bridge the gap with in-person colleagues. Utilizing remote monitoring tools and secure VPN connections can also streamline support tasks and maintain data security, allowing engineers to resolve issues efficiently without being physically present.

What is the difference between Telecommunications Engineer Remote vs Network Engineer?

AspectTelecommunications Engineer RemoteNetwork Engineer
Required CredentialsBachelor's in Telecommunications, certifications like CCNA or CompTIA Network+Bachelor's in Computer Science or related, certifications like CCNA, Cisco certifications
Work EnvironmentRemote, often collaborating with telecom providers and clientsRemote or on-site, working with network infrastructure and hardware
Industry UsageTelecom companies, service providers, remote consultingIT firms, corporate networks, data centers

Both roles require networking knowledge and certifications like CCNA. Telecommunications Engineers focus on telecom systems and often work remotely with service providers, while Network Engineers manage broader network infrastructure, sometimes on-site. The choice depends on your industry focus and preferred work environment.

What are the most commonly searched types of Telecommunications Engineer jobs in New Mexico?

The most popular types of Telecommunications Engineer jobs in New Mexico are:

What are popular job titles related to Telecommunications Engineer Remote jobs in New Mexico?

For Telecommunications Engineer Remote jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Telecommunications Engineer Remote jobs in New Mexico look for?

The top searched job categories for Telecommunications Engineer Remote jobs in New Mexico are:

Telecommunications Engineer Remote jobs near you

Contact Center Platform Support Specialist I Remote - NM, TX, AZ only

Albuquerque, NM • On-site, Remote

UnityBPO
Health Care and Social Assistance • 201 - 500 employees
Learn more about UnityBPOexternal

$18 - $20/hr

Full-time

Posted 12 days ago

Job description

Job Type
Full-time
Description
Employment Type: Full-Time, 3-6 Month Contract (Potential for Long-Term Employment)
Are you looking to launch a career in contact center technology, telecommunications, or IT support? We're hiring a Contact Center Platform Support Specialist I to join our team and provide first-level technical and operational support for our cloud-based
telecommunications Platform.
Working closely with senior administrators and engineers, you'll help keep our contact center running smoothly - supporting users, configuring call routing, and troubleshooting day-to-day issues - while building hands-on expertise in cloud communications and customer experience technologies.
What You'll Do
  • Provide Level 1 support by responding to incidents, service requests, and technical issues.
  • Assist with user account creation, permissions, and profile maintenance.
  • Monitor contact center platform health and escalate issues when necessary.
  • Support basic configuration of queues, skills, campaigns, and agent profiles.
  • Assist with maintaining IVR menus, call routing, and call flow documentation.
  • Perform basic troubleshooting of voice quality, login, headset, and connectivity issues.
  • Document incidents, resolutions, and support activities within the ticketing system.
  • Assist with user acceptance testing (UAT) for system updates and new functionality.
  • Support end-user training and create or update user documentation and knowledge articles.
  • Generate routine operational reports and performance dashboards.
  • Coordinate with telecommunications vendors and internal IT teams during issue resolution.
  • Follow HIPAA, security, and organizational policies when supporting contact center operations.

Requirements
What You'll Need
Required Qualifications
  • Associate degree in Information Technology, Computer Science, Business, Healthcare Administration, or a related field - or equivalent work experience.
  • 0-2 years of experience in a help desk, technical support, customer service, or contact center environment.
  • Strong customer service and communication skills.
  • Basic troubleshooting and analytical abilities.
  • Ability to quickly learn new software applications and cloud technologies.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaboratively within a team environment.

Technical Skills
Basic Contact Center Operations • User Account Administration • Incident Management • Customer Service • Ticket Management • Microsoft Office Suite • Microsoft Excel • Basic Reporting • Call Queue Administration • IVR Fundamentals • Cloud Application Support • Documentation • Team Collaboration • Basic VoIP Concepts
Preferred Qualifications
  • Exposure to cloud contact center platforms such as Five9, RingCentral, Genesys, NICE CXone, or Cisco.
  • Basic understanding of VoIP or telecommunications concepts.
  • Familiarity with call center operations or customer service environments.
  • Experience using Microsoft Excel and Microsoft Office.
  • Healthcare customer service or patient access experience is a plus.
  • Five9 Administrator Certification (or willingness to obtain certification after hire).

Core Competencies
Customer Focus • Problem Solving • Communication • Attention to Detail • Time Management • Learning Agility • Teamwork • Accountability • Adaptability • Professionalism
Disclaimer
  • The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
  • The preceding job description does not alter the "at will" status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary Description
$18.00 - $20.00

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