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Beth Israel Lahey Health

Telecom Analyst

Plymouth, MA · On-site

$33.65 - $45.29/hr

Telecom Analysts are expected to be able to configure call forwarding, call routing, voice menus, and call recordings. Ability to program ACD agents and skills. Oversees and meets with end users to ...

Hudson Automotive Group

Telecom Analyst

Charleston, SC · On-site +1

The Telecom Analyst will ensure a seamless communication infrastructure by managing phone upgrades to a consolidated platform, optimizing ISP performance, and supporting general telephony requests.

Crox Consulting Inc

Telecom Expense Analyst

New York, NY · On-site

$65 - $68/hr

SUMMARY OF THE FUNCTION/ROLE The Telecom Services & Expense Management Unit team provides Telecom Services support, Expense and Financial management support. The incumbent candidate will assist in ...

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Austin, TX · On-site

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Whidbey Telecom

TELECOM CONSTRUCTION WORKER

Langley, WA

$19.75 - $26.75/hr

Whidbey Telecom is a community-focused provider, and this role helps keep our neighbors connected by supporting underground telecom construction across the island. You'll assist with site prep ...

5x5 Telecom

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Senior Telecom Analyst

Houston, TX

The Telecom Support Specialist will be responsible for with all facets of the company's telecommunication needs. This includes a wide range of job duties including but not limited to, basic phone set ...

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Infographic showing various Telecom Jobs job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, and 7% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Telecom Analyst

Telecom Analyst

Beth Israel Lahey Health

Plymouth, MA • On-site

$33.65 - $45.29/hr

Full-time

Re-posted 19 days ago

Beth Israel Lahey Health rating

6.9

Company rating: 6.9 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

441st of 880 rated healthcare providers

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

This position will primarily support Plymouth, MA with coverage to other sites across BILH System as needed.
Under the direction of the Manager of Telecommunications and within established hospital, clinic, and department policies and procedures, support Telecommunications activities in a multi-vendor, multi-platform environment. Responsible for the installation, maintenance, and tuning of Telecommunications software, hardware and wiring. Provides technical assistance to the Telecommunications team for the installation of new technologies as well as providing next level support to Telecommunications Associates. Consults with the Manager of Telecommunications Services on specific matters requiring clarification, interpretation, or exception to standard policies and procedures.

Job Description:

Essential Duties & Responsibilities including but not limited to: 
1.    Routinely communicates with the Telecom System Manager and others as appropriate, regarding department functions and the status of various programs, services, and financial objectives.

2.    Work to maintain Telecom Department SLA timelines for call backs, installations, and problem resolutions. Responsible for accurate ticket reporting.

3.    Participates as a technical member of the Telecommunications work team, assisting with technical installations as required, as well as with planning and operational management. Also, monitors daily work requests in tracking systems and completes requests for system configurations.

4.    Primary responsibility is for the proper configuration of the phone system. Telecom Analysts are expected to be able to configure call forwarding, call routing, voice menus, and call recordings. Ability to program ACD agents and skills. Oversees and meets with end users to design solutions for their workflow requirements.

5.    Mentors entry level Telecom Associates. Manages telecom projects and supervises the work of Telecom Associates and Contractors working for the Telecommunications Department to ensure quality of craftsmanship or to verify and approve the installation of new services and equipment.

6.    Requests assistance from the Telecom Architect for difficult or complex work requests or projects. Will be required to manage small projects and must be able to work independently or collaboratively in multidisciplinary groups (construction projects, move projects, complex installations, etc).

7.    Facilitates the resolution of alarms/outages within the Telecommunications Systems by implementing advanced debugging processes, including consulting with vendors, initiating internal testing procedures, running reports as directed by management or coordinating the delivery of parts to specified locations either in person or by courier.

8.    Responsible for maintaining critical communications services in emergency situations and must be available off hours for major installations, upgrades, outages, and on-call rotation.

Minimum Qualifications: 
Education:    High School diploma or GED required. Associate's degree preferred.
Experience:    5-8 years related work experience required.
Skills, Knowledge & Abilities:    

Advanced technical computer skills as required for technical support specific to functional area and related systems
Preferred Qualifications & Skills:    Avaya Certifications
 

Pay Range:

$33.65 - $45.29

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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