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Telecom Design Jobs in Georgia (NOW HIRING)

exp

Mechanical Designer/Engineer

Atlanta, GA · On-site

$74K - $101K/yr

Preferred experience includes: data center, mission critical and/or telecom industry. * Building design experience is a must Our story With a mission to understand, innovate, partner and deliver, EXP ...

EXP

Mechanical Designer/Engineer

Atlanta, GA · On-site

$74K - $101K/yr

Preferred experience includes: data center, mission critical and/or telecom industry. * Building design experience is a must About Us Our story With a mission to understand, innovate, partner and ...

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Telecom Design information

What are the key skills and qualifications needed to thrive as a Telecom Design Engineer, and why are they important?

To thrive as a Telecom Design Engineer, you need a strong understanding of telecommunications networks, signal processing, and relevant engineering principles, typically supported by a degree in electrical or telecommunications engineering. Familiarity with CAD software, network planning tools, and certifications such as CCNA or RCDD are commonly required. Excellent problem-solving, attention to detail, and effective communication skills set standout professionals apart in this field. These competencies ensure reliable network design, efficient project execution, and successful collaboration with technical teams and clients.

What are some common challenges faced by professionals in Telecom Design, and how can they be addressed?

Professionals in Telecom Design often encounter challenges such as integrating new technologies with legacy systems, ensuring compliance with industry standards, and managing project timelines across multidisciplinary teams. Staying updated on emerging technologies and standards is essential, as is effective communication with stakeholders like engineers, project managers, and clients. Addressing these challenges typically involves ongoing professional development, using advanced design software, and fostering a collaborative team environment to ensure project goals are met efficiently.

What is telecom design?

Telecom design refers to the planning and creation of telecommunications systems, such as networks for voice, data, and video communication. Telecom designers develop the architecture, layout, and specifications for how communication infrastructure—like fiber optics, wireless networks, and cabling—will be installed and interconnected. This process involves ensuring that systems are efficient, scalable, and compliant with industry standards. Telecom design is crucial for enabling reliable and high-speed connectivity in both commercial and residential environments.
What cities in Georgia are hiring for Telecom Design jobs? Cities in Georgia with the most Telecom Design job openings:
Telecom Design jobs near you
Avaya Technical Analyst - Voice & Customer Experience

Avaya Technical Analyst - Voice & Customer Experience

ITTConnect

Atlanta, GA • On-site

Full-time

Posted 14 days ago

Job description

Job Description
ITTConnect is seeking a Senior Technical Analyst - Voice & Customer Experience to work for one of our clients. This is a new position with a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom business.
Job location: Hybrid in Atlanta, GA 30329, 3 days a week onsite.
The Avaya TA needs to display strong experience in designing customer-facing voice applications and IVR solutions. This role requires someone who can operate at the intersection of technology, customer experience, and business stakeholders, driving modern voice platform solutions and migrations.
Who We're Looking For:
  • Someone who has designed-not just supported-voice solutions
  • Strong customer experience mindset
  • Ability to lead discussions with both technical and business stakeholders

Core Responsibilities:
  • Design and optimize customer-facing voice/IVR applications, including call flows, routing logic, and self-service journeys
  • Lead analysis and implementation of Avaya-based contact center solutions (Aura / Experience Platform)
  • Drive voice platform migrations (on-prem → cloud / hybrid architectures)
  • Integrate AI/NLU capabilities (e.g., conversational IVR, intent-based routing) into voice ecosystems
  • Collaborate with business, CX, and technical teams to define and deliver scalable voice solutions
  • Design and manage integrations across multiple systems (CRM, APIs, backend services)
  • Conduct technical and process assessments, identifying opportunities for improvement and innovation
  • Act as a customer experience advocate, ensuring solutions improve call containment, efficiency, and user experience

Requirements
  • 7+ years of experience in voice/contact center technologies
  • Strong hands-on experience with Avaya platforms (Aura, Experience Platform, IVR systems)
  • Proven experience in designing IVR/call flows and customer-facing voice solutions
  • Experience with voice platform migrations and cloud-based architectures (AWS/Azure)
  • Exposure to AI/NLU technologies (e.g., conversational IVR, Dialogflow, Lex, or similar)
  • Strong experience with system integrations (APIs, microservices, CRM platforms)
  • Excellent communication and stakeholder management skills
Nice to Have:
  • Experience with speech recognition, VoiceXML, or conversational design
  • Exposure to omnichannel platforms (voice + chat + digital)
  • Background in telecom or large-scale contact center environments

Benefits

Apply