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Telecom Associate Jobs in New York, NY (NOW HIRING)

Qualifications • Associate's Degree or higher • 3 ~ 5 Years of mobility/telecom cost analysis and optimization • Previous experience of working with enterprise level telecom/mobility carrier ...

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Telecom Associate information

See New York, NY salary details

$10

$20

$34

How much do telecom associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for telecom associate in New York, NY is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.07 per hour, depending on experience, location, and employer.

What is a telecom associate?

Telecom Associates are professionals who support the installation, maintenance, and troubleshooting of telecommunications systems, including phone, internet, and data networks. They often assist with configuring equipment, monitoring network performance, and resolving connectivity issues. Their role may also involve working with vendors, documenting technical procedures, and ensuring compliance with industry standards. Telecom Associates are essential for keeping communication systems reliable and efficient in businesses and organizations.

What are the key skills and qualifications needed to thrive as a telecom associate?

To excel as a Telecom Associate, you typically need a background in telecommunications or networking, strong analytical skills, and a relevant associate degree or certification. Familiarity with telecom management systems, network monitoring tools, and industry-standard protocols is highly valuable. Excellent attention to detail, problem-solving abilities, and effective communication help you manage tasks and collaborate with technical teams. These competencies ensure reliable network operations, efficient troubleshooting, and high-quality customer service in a technical environment.

What are some typical challenges telecom associates encounter when managing multiple projects simultaneously?

Telecom Associates often juggle several projects at once, such as coordinating service installations, troubleshooting network issues, and updating documentation. Balancing these responsibilities requires effective time management and prioritization to meet deadlines and ensure high-quality service. Additionally, they must communicate clearly with both technical teams and clients, which can be challenging when managing competing demands. Regular status updates, clear documentation, and collaboration with team members help Telecom Associates navigate these challenges successfully.

What is the difference between Telecom Associate vs Customer Service Representative?

AspectTelecom AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma or equivalent; sometimes technical training
Work EnvironmentTelecom companies, call centers, technical supportCustomer service centers, retail stores, call centers
Employer & Industry UsageTelecommunications industry, service providersVarious industries including retail, telecom, and service sectors
Common Search & ComparisonYesYes

Telecom Associates primarily focus on technical support, installation, and maintenance within the telecommunications industry, often requiring technical certifications. Customer Service Representatives handle customer inquiries, billing, and support across multiple industries. While both roles involve communication with clients, Telecom Associates tend to have a more technical focus, whereas Customer Service Representatives focus on customer satisfaction and issue resolution.

What are the most commonly searched types of Telecom jobs in New York, NY?

The most popular types of Telecom jobs in New York, NY are:

Senior Associate - Telecom & Digital Infrastructure Practice

Alvarez & Marsal

Manhattan, NY • On-site

$110K - $150K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 25 days ago


Alvarez & Marsal rating

7.2

Company rating: 7.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

51st of 72 rated business consultants


Job description

Description
Senior Associate - Telecom & Digital Infrastructure Practice
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.
The Team
Alvarez & Marsal Corporate Performance Improvement (A&M CPI) is expanding our capacity to serve clients across telecom and digital infrastructure. In 2024, we created a focused Telecom & Digital Infrastructure industry group to complement A&M's history in solving complex issues in this space. We are looking for accomplished consultants and operators with deep industry knowledge and technical expertise to develop actionable strategies and see them through to execution.
A&M helps companies navigate options through complex market dynamics, such as telecom. Our work includes advising on top-line strategy growth, streamlining operations, solving for tech debt, investments across telecom and digital infrastructure, divestitures, restructuring, transactional diligences, and M&A.
Our team serves traditional telecom operators, as well as private equity, digital infrastructure providers, government entities, and cross-industry enterprises. Our work spans across wireline (cable, fiber, legacy), wireless, data centers, satellite, and next gen infrastructure technologies.
Interested parties should have a strong background in one of the following areas:
  • Networks and Related Business Cases
    • Network Deployment Strategy (expansions or net-new)
    • Network Upgrades
    • Network M&A, Valuation
  • Transactions, Strategy & Structure
    • M&A Pre-Deal (Due Diligence, Planning)
    • M&A Post-Deal (Execution, Business Case Achievement)
    • Revenue & Pricing Improvement
    • Shareholder Value Improvement
  • Operations Efficiency
    • Network and Field Operations
    • Customer Care and Sales
    • Supply Chain & Logistics
  • IT
    • Telecom IT Strategy & Road Mapping
    • OSS/BSS Assessments and Builds
How you will contribute
  • Effectively leads workstreams
  • Leads self and teammates to achieve objectives set with project leadership direction
  • Plans and designs work by using structured problem-solving framework and methodologies
  • Interfaces with client regularly and possesses strong executive presence
  • Provides significant support on proposal and sales efforts
  • Actively seeks to identify client's needs that may lead to new opportunities for A&M; manages personal relationships in a business context and maintains an active network of business relationships
  • Establishes an inclusive environment that is positive and engages all team members
Qualifications
  • 3+ years of relevant industry and consulting experience
  • Outcome oriented
  • Entrepreneurial and commercial approach
  • Strong analytical skills
  • Excellent oral and written communication skills, including presentation skills
  • Strong interpersonal/team skills, high E.Q.
  • Expert knowledge of MS Excel and PowerPoint
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Ability to address strategic issues and act tactically understanding cross functional requirements
  • Comfortable with travel
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
T he base salary range for Senior Associate is $110,000-$150,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined from time to time as well as a 401(k) retirement plan. Provided the eligibility requirements are met, employees will also receive a discretionary contribution to their 401(k) from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.
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Diversity & Inclusion
A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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