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Tele Operator Jobs in Massachusetts (NOW HIRING)

Care Team Solutions

Travel OR RN

Concord, MA · On-site

$2.5K/wk

OR - Operating Room * Discipline: RN * Start Date: 10/06/2026 * Duration: 13 weeks * 36 hours per ... Free well-being tele-visits with a psychologist Care Team Solutions Job ID #611134. Pay package is ...

Care Team Solutions

Travel OR RN

Pittsfield, MA · On-site

$2.5K/wk

OR - Operating Room * Discipline: RN * Start Date: ASAP * Duration: 13 weeks * 40 hours per week ... Free well-being tele-visits with a psychologist Care Team Solutions Job ID #604726. Pay package is ...

Care Team Solutions

Travel OR RN

Winchester, MA · On-site

$2.7K/wk

OR - Operating Room * Discipline: RN * Start Date: 10/05/2026 * Duration: 13 weeks * 36 hours per ... Free well-being tele-visits with a psychologist Care Team Solutions Job ID #610770. Pay package is ...

Care Team Solutions

Travel OR RN

Concord, MA · On-site

$2.7K/wk

OR - Operating Room * Discipline: RN * Start Date: 10/06/2026 * Duration: 13 weeks * 40 hours per ... Free well-being tele-visits with a psychologist Care Team Solutions Job ID #611139. Pay package is ...

Care Team Solutions

Travel OR RN

Boston, MA · On-site

$2.4K/wk

OR - Operating Room * Discipline: RN * Start Date: 10/19/2026 * Duration: 13 weeks * 40 hours per ... Free well-being tele-visits with a psychologist Care Team Solutions Job ID #606525. Pay package is ...

Care Team Solutions

Travel OR RN

Worcester, MA · On-site

$2.6K/wk

OR - Operating Room * Discipline: RN * Start Date: 10/14/2026 * Duration: 13 weeks * 36 hours per ... Free well-being tele-visits with a psychologist Care Team Solutions Job ID #611026. Pay package is ...

Care Team Solutions

Travel OR RN

Lawrence, MA · On-site

$2.9K/wk

OR - Operating Room * Discipline: RN * Start Date: 09/21/2026 * Duration: 13 weeks * 40 hours per ... Free well-being tele-visits with a psychologist Care Team Solutions Job ID #610225. Pay package is ...

Care Team Solutions

Travel OR RN

Burlington, MA · On-site

$2.7K/wk

OR - Operating Room * Discipline: RN * Start Date: 09/21/2026 * Duration: 13 weeks * 36 hours per ... Free well-being tele-visits with a psychologist Care Team Solutions Job ID #610773. Pay package is ...

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All JobsTele Operator JobsTele Operator Jobs in Massachusetts

Tele Operator information

What is the difference between Tele Operator vs Customer Service Representative?

AspectTele OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training on call handlingHigh school diploma or equivalent; training on customer interaction
Work EnvironmentCall centers, telecommunication companiesCall centers, retail, service industries
Employer & Industry UsageTelecom, customer supportRetail, banking, tech support
Common Search & ComparisonOften compared for call handling rolesMore focused on customer interaction and problem-solving

While both Tele Operators and Customer Service Representatives work in call centers and handle customer interactions, Tele Operators primarily focus on operating telecommunication equipment and managing calls, whereas Customer Service Representatives handle a broader range of customer inquiries, providing support and solutions. The roles overlap in communication skills and work environment, but their specific responsibilities differ based on industry needs.

What skills do you need to be a tele operator?

A tele operator needs strong communication skills, including clear speaking and active listening, to effectively interact with customers. They should have good computer literacy, basic knowledge of call center software, and the ability to handle stressful situations professionally. Customer service experience and a quiet work environment are also beneficial.
Tele Operator jobs near you
Infographic showing various Tele Operator job openings in Massachusetts as of August 2026, with employment types broken down into 41% Full Time, 54% Part Time, 1% Temporary, 2% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Senior Staff Technical Program Manager

Waltham, MA • On-site

Boston Dynamics
Industrial Automation Equipment Manufacturing • 51 - 200 employees
Learn more about Boston Dynamicsexternal

$155K - $175K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Boston Dynamics is looking for an operational Program Manager for Field Operations & Logistics. In this role, you will direct field staffing, human infrastructure, and tactical deployment execution for our mobile humanoid robots across 50+ customer sites as we expand to fleet sizes exceeding 100 Atlas units.
Positioned within the Customer Enablement organization and working in close partnership with the Technical Program Management (TPM) team, you will act as the core operational engine managing our distributed field workforce. Your primary focus will be leading end-to-end personnel operations for Field Service Engineers (FSEs), Field Application Engineers (FAEs), and Robot Pilots/Tele-operators. This includes managing recruitment pipelines, overseeing shift schedules and site assignments, coordinating travel, and monitoring field labor expenses. Furthermore, you will steer on-site operations for high-priority roadshow deliverables to ensure seamless product demonstrations at customer locations.
Responsibilities
Operations & Site Leadership
  • Operational Oversight: Guide and equip site operations teams to execute high-impact customer deployments. Maintain accountability across site teams for daily operations, ensuring proper support, robotic assets, and resources are in place for facility setups.
  • Implementation Accountability: Deliver on site-specific deployment milestones-such as key performance metrics, facility setup, and data collection targets-across multiple concurrent locations. Serve as the main escalation lead for Site PMs to quickly resolve field issues and keep contractual deliverables on schedule.

Workforce Planning & Team Management
  • Workforce Management & Logistics: Lead daily scheduling, shift rotations (such as 8-hour shift coverage for 11-member site pods), leave management, coverage plans, and 8-week site assignment logistics across active roadshow environments.
  • Hiring & Resource Allocation: Collaborate with Talent Acquisition to evaluate candidates, run operational interviews, onboard team members, and assign Pilot, FSE, and FAE teams to customer site cohorts aligned with deployment schedules.

Cross-Functional Alignment & On-Site Support
  • Daily Standups & TPM Alignment: Facilitate frequent standup meetings with FAEs and on-site lead PMs. Consolidate daily operational metrics and sync with the Early Access Program TPM to align field staffing with core project timelines.
  • On-Ground Deployment Logistics: Manage physical travel logistics, site access permissions, badging compliance, and consumable supplies to support efficient on-site rollouts.

You Must Have
  • Bachelor's Degree in Operations Management, Business Administration, Engineering, or equivalent experience.
  • Minimum 8 years of operational program management experience, specifically focused on scaling, scheduling, and managing distributed field service teams, technical operators, or multi-site deployment personnel.
  • A proven track record in high-volume workforce scheduling, shift management, and high-frequency personnel rotation planning across multiple geographies.
  • Hands-on experience managing project billing logic, job codes, and T&E expense aggregation in partnership with Finance or RevOps.
  • Advanced proficiency in resource management tools (e.g., Smartsheet, JIRA, Salesforce, or Field Service Management platforms).

We Value
  • Project exposure to complex robotic systems, mobile fleet deployments, or Robotics-as-a-Service (RaaS).
  • Experience specifically managing tele-operation teams, remote command centers, or 24/7 hardware monitoring hubs.
  • Project experience with unstructured robotic implementations (rather than strictly structured automation).
  • A strong track record of successful contributions to customer-facing projects.
  • Exceptional interpersonal skills to resolve field conflicts, manage rotation burnout, and maintain high team morale under tight deployment schedules.
  • Experience integrating field staffing metrics into senior TPM roadmap frameworks.

Location & Travel
  • Location: This position is based out of the Boston Dynamics Waltham, MA office or Key remote hub
  • Travel: Due to the heavy deployment and operational nature of this role, up to 60-70% travel is required to continuously visit customer sites, integrate field teams, and oversee active deployments.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.
The base pay range for this position is between $155,000.00 to $175,000.00 annually. Base pay will depend on multiple individualized factors, including, but not limited to, internal equity, job-related knowledge, skills, and experience. This range represents a good-faith estimate of compensation at the time of posting. Boston Dynamics offers a generous Benefits package including medical, dental, vision, 401(k), paid time off, and an annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment.
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