Business Unit Leader
Billings, MT · On-site
... Platform, ERP, Telco, IoT Core, and AI based on business value, customer impact, and technical ... agent console and its integration with Zendesk and the broader CS tooling stack (ticketing ...
Business Unit Leader
Billings, MT · On-site
... Platform, ERP, Telco, IoT Core, and AI based on business value, customer impact, and technical ... agent console and its integration with Zendesk and the broader CS tooling stack (ticketing ...
Analyst -Telecom
Plano, TX · On-site
$65K - $75K/yr
Telco Analyst /Engagement Agent Must Have Technical/Functional Skills Customers reach out, Data entry, AT&T Catch product introduction, Chanel Sales Team Interaction Roles & Responsibilities ...
Analyst -Telecom
Plano, TX · On-site
$65K - $75K/yr
Telco Analyst /Engagement Agent Must Have Technical/Functional Skills Customers reach out, Data entry, AT&T Catch product introduction, Chanel Sales Team Interaction Roles & Responsibilities ...
Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Customer Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Customer Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Customer Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Customer Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Customer Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Customer Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Customer Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Customer Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Customer Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Customer Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Customer Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
Customer Sales Agent
Tucson, AZ · On-site
$17/hr
This position is for our wireless telco sales for business team, where you will assist businesses with their wireless phone and internet needs. You can also expect stability, encouragement, a ...
... Telco business; establishing scalable case management workflows, escalation protocols, SLA ... Agent, Distributor). Define and track KPIs including resolution times, CSAT, first-contact ...
... Telco business; establishing scalable case management workflows, escalation protocols, SLA ... Agent, Distributor). Define and track KPIs including resolution times, CSAT, first-contact ...
... Telco business; establishing scalable case management workflows, escalation protocols, SLA ... Agent, Distributor). Define and track KPIs including resolution times, CSAT, first-contact ...
... Telco business; establishing scalable case management workflows, escalation protocols, SLA ... Agent, Distributor). Define and track KPIs including resolution times, CSAT, first-contact ...
... Telco business; establishing scalable case management workflows, escalation protocols, SLA ... Agent, Distributor). Define and track KPIs including resolution times, CSAT, first-contact ...
... Telco business; establishing scalable case management workflows, escalation protocols, SLA ... Agent, Distributor). Define and track KPIs including resolution times, CSAT, first-contact ...
Field Service Technician
Braintree, MA · On-site
$74K/yr
Participate in the full spectrum of complete agent service through providing office-based telephone ... Monitor and analyze incoming data on incoming Telco lines. * Contact dispatcher promptly with ...
New
Field Service Technician
Braintree, MA · On-site
$74K/yr
Participate in the full spectrum of complete agent service through providing office-based telephone ... Monitor and analyze incoming data on incoming Telco lines. * Contact dispatcher promptly with ...
New
Architect, build, and ship end-to-end solutions for Media use cases--spanning multi-agent ... telco CDN industry. * Expertise in engineering of transitions from SDI to IP, media over IP ...
Architect, build, and ship end-to-end solutions for Media use cases--spanning multi-agent ... telco CDN industry. * Expertise in engineering of transitions from SDI to IP, media over IP ...
Architect, build, and ship end-to-end solutions for Media use cases-spanning multi-agent ... telco CDN industry. * Expertise in engineering of transitions from SDI to IP, media over IP ...
Architect, build, and ship end-to-end solutions for Media use cases-spanning multi-agent ... telco CDN industry. * Expertise in engineering of transitions from SDI to IP, media over IP ...
Telco Agent information
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Business Unit Leader
Billings, MT • On-site
Tactacam
• Retail • 201 - 500 employees201 - 500 employees
Full-time
This job post has expired 1 day ago. Applications are no longer accepted.
Tactacam rating
9.2
Based on 5 frontline employees who took The Breakroom Quiz
Job description
Job Summary:
Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. They are seeking a Business Unit Leader for Internal Tools & Customer Excellence Platforms to define the strategy and oversee a portfolio of platforms aimed at improving customer service and operational efficiency. The role involves leading a team of Product Owners and collaborating with various departments to ensure the internal systems effectively support customer excellence outcomes.
Responsibilities:
• Define and maintain a unified vision across the platform portfolio; prioritize investment across the Customer Service Platform, ERP, Telco, IoT Core, and AI based on business value, customer impact, and technical health.
• Own the multi-quarter roadmap for the BU and run it as an accountable unit with clear goals and outcome metrics.
• Develop the forward vision for how independent platforms evolve into a more integrated ecosystem, sequencing the work pragmatically over time.
• Own the product direction for the internal agent console and its integration with Zendesk and the broader CS tooling stack (ticketing, knowledge management, workforce management, QA, voice/chat, CRM data).
• Hire, coach, and develop the team of Product Owners who each run one platform domain; set the bar for discovery, prioritization, and delivery.
• Oversee third-party AI partnerships, including vendor selection, commercial terms, SLA and performance management, and build-vs-buy-vs-partner decisions.
• Partner with Engineering leadership and serve as the business partner to Customer Support, Operations, Finance, Network/Telco Ops, and AI platform consumers; resolve conflicting demands across stakeholders.
• Partner with the Director of Quality to embed quality standards, release discipline, and post-launch measurement into every platform team.
• Own incident learnings from a product perspective, including those tied to third-party AI partners and CS tool vendors.
• Represent the BU to the executive team with clarity and brevity — progress, risks, asks, and outcomes.
Qualifications:
Required:
• 10+ years of product management experience, with 4+ years leading product leaders or a team of senior Product Owners.
• Demonstrated ownership of internal or B2B platforms at scale — ERP, CRM/CS tooling, telco/OSS-BSS, IoT, or enterprise AI platforms.
• Direct experience with customer service platforms such as Zendesk, Salesforce Service Cloud or equivalent.
• Track record of running a multi-platform portfolio and making real prioritization calls across competing business stakeholders.
• Experience managing significant third-party technology partnerships, including vendor selection, commercial negotiation, and ongoing performance management.
• Strong technical literacy: comfortable in architecture discussions, API and data model trade-offs, and AI/ML product decisions.
• Experience operating in a customer excellence, customer operations, or customer support context.
• Experience running a business unit or product group.
Preferred:
• Bachelor’s degree in a related field.
• Direct experience with one or more of: ERP platforms (SAP, Oracle, NetSuite, or custom), telco systems (billing, provisioning, OSS/BSS), IoT device management and connectivity platforms, and AI/ML platforms delivered through partners (OpenAI, Anthropic, Google, AWS, or specialist vendors).
• Experience taking a fragmented internal tool landscape and defining a multi-year path toward integration.
• Exposure to regulated or high-reliability environments.
Company:
Tactacam sells hunting and outdoor cameras and accessories. Founded in 2013, the company is headquartered in Caledonia, USA, with a team of 501-1000 employees. The company is currently Growth Stage.
Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. They are seeking a Business Unit Leader for Internal Tools & Customer Excellence Platforms to define the strategy and oversee a portfolio of platforms aimed at improving customer service and operational efficiency. The role involves leading a team of Product Owners and collaborating with various departments to ensure the internal systems effectively support customer excellence outcomes.
Responsibilities:
• Define and maintain a unified vision across the platform portfolio; prioritize investment across the Customer Service Platform, ERP, Telco, IoT Core, and AI based on business value, customer impact, and technical health.
• Own the multi-quarter roadmap for the BU and run it as an accountable unit with clear goals and outcome metrics.
• Develop the forward vision for how independent platforms evolve into a more integrated ecosystem, sequencing the work pragmatically over time.
• Own the product direction for the internal agent console and its integration with Zendesk and the broader CS tooling stack (ticketing, knowledge management, workforce management, QA, voice/chat, CRM data).
• Hire, coach, and develop the team of Product Owners who each run one platform domain; set the bar for discovery, prioritization, and delivery.
• Oversee third-party AI partnerships, including vendor selection, commercial terms, SLA and performance management, and build-vs-buy-vs-partner decisions.
• Partner with Engineering leadership and serve as the business partner to Customer Support, Operations, Finance, Network/Telco Ops, and AI platform consumers; resolve conflicting demands across stakeholders.
• Partner with the Director of Quality to embed quality standards, release discipline, and post-launch measurement into every platform team.
• Own incident learnings from a product perspective, including those tied to third-party AI partners and CS tool vendors.
• Represent the BU to the executive team with clarity and brevity — progress, risks, asks, and outcomes.
Qualifications:
Required:
• 10+ years of product management experience, with 4+ years leading product leaders or a team of senior Product Owners.
• Demonstrated ownership of internal or B2B platforms at scale — ERP, CRM/CS tooling, telco/OSS-BSS, IoT, or enterprise AI platforms.
• Direct experience with customer service platforms such as Zendesk, Salesforce Service Cloud or equivalent.
• Track record of running a multi-platform portfolio and making real prioritization calls across competing business stakeholders.
• Experience managing significant third-party technology partnerships, including vendor selection, commercial negotiation, and ongoing performance management.
• Strong technical literacy: comfortable in architecture discussions, API and data model trade-offs, and AI/ML product decisions.
• Experience operating in a customer excellence, customer operations, or customer support context.
• Experience running a business unit or product group.
Preferred:
• Bachelor’s degree in a related field.
• Direct experience with one or more of: ERP platforms (SAP, Oracle, NetSuite, or custom), telco systems (billing, provisioning, OSS/BSS), IoT device management and connectivity platforms, and AI/ML platforms delivered through partners (OpenAI, Anthropic, Google, AWS, or specialist vendors).
• Experience taking a fragmented internal tool landscape and defining a multi-year path toward integration.
• Exposure to regulated or high-reliability environments.
Company:
Tactacam sells hunting and outdoor cameras and accessories. Founded in 2013, the company is headquartered in Caledonia, USA, with a team of 501-1000 employees. The company is currently Growth Stage.
About Tactacam
Sourced by ZipRecruiter
Industry
Retail
Company size
201 - 500 Employees
Headquarters location
Caledonia, MN, US
Year founded
2013